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“Slightly outdated, don't trust them with your documents!” 3 of 5 stars
Review of Banff International Hotel

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Banff International Hotel
Ranked #19 of 32 Hotels in Banff
Edinburgh, United Kingdom
Level Contributor
174 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Slightly outdated, don't trust them with your documents!”
3 of 5 stars Reviewed September 10, 2013

We came here as an emergency stopover for the night and the room was pretty cheap. The room was a good size with two very comfortable queen beds. The room's decor was very, very outdated but it it beginning to look a bit outdated and could maybe do with some new furniture. The free parking and wifi are an added bonus. We ate in the restaurant inside the hotel (which I think is a chain restaurant) and it was pretty good food. To be honest when you're in Banff it's very unlikely that you are there for a stunning 5 star hotel, you are there to explore the beautiful country and the location of the hotel is also ideal for getting into downtown where the restaurants are and also nearby to many of the walks such as the Bow River Valley Trail and the Tunnel Mountain Trail.

One downside to our overnight stay was that my dad needed to fax some important documents. The people at the desk took his documents and then told him theyd post the copies under our door when they were finished. In the morning there were no such documents under our door and when he enquired at the front desk, the lady told him that they'd lost our documents which was not very useful at all and pretty annoying to be honest. They were confidential documents which they somehow managed to lose and could do nothing about it.

We also stayed in the Banff Aspen Lodge whilst on this trip and to be honest I'd definitely suggest looking at the Aspen Lodge before booking here. The Aspen Lodge includes free parking, breakfast and wifi and has two outdoor hot tubs which is amazing.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank ForYourEntertainment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Banff International Hotel, responded to this review, September 19, 2013
Dear ForYourEntertainment,

Thank you for your recent review of the Banff International Hotel. I am very glad you enjoyed your spacious guestroom and our newly-replaced mattresses.

Thank you for mentioning the decor of the hotel. Brewster Hospitality purchased this property in March 2012 and since then we have been planning a full renovation of the property. We will begin our renovations this winter and we are very excited for our guests to see our new look!

As you mentioned we do provide complimentary underground parking which is great for those who want to park and not have to attempt finding parking in downtown Banff. As we are located in the downtown core, we are a short walk to restaurants, shopping, and scenic walks.

Please accept our sincerest apologies regarding the incident with your father's documents. While this has not happened before, I would very much like to discuss with you the details of what happened. I have sent you a private message so that we can talk further if you would like to.

Thank you again for your feedback and we appreciate your business.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (138)
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Deary, Id
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 8, 2013

Just stayed one night here but were very pleased with the hotel and staff. Rooms are slightly dated, but were comfortable. Convenient for shopping downtown. There was a mixup with our room, but the staff handled it quickly and professionally. Wouldn't hesitate to stay here again.

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Edward F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Banff International Hotel, responded to this review, September 16, 2013
Dear Edward F,

Thank you for your recent review of the Banff International Hotel. It is such a pleasure to read that our guests thoroughly enjoyed their time with us.

We are glad our staff were able to sort out the room mix up in a timely and professional fashion. Brewster Hospitality prides itself on providing exceptional service to all of our guests.

We are in complete agreement with you that our rooms are slightly dated. As we want to provide our guests with a modern and comfortable property we will be undergoing extensive renovations this winter.

We would love to welcome you and your party back to the Banff International Hotel to show you our transformation.

Thank you for your business and for taking the time to write a review.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helena, Montana
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 7, 2013

First of all the location of this hotel is great. You are right downtown, which made it convenient for shopping, restaurants, etc. Also, liked the underground garage which made us feel comfortable about our car being secure. The rooms are spacious enough for 2 people. The rooms have no AC, but they do have great ceiling fans which made the temperature very comfortable. Our room faced the back of the hotel so we had some noise from the street, also the train, etc. Rooms could use some updating, bathrooms need a fan and also a microwave in the room would be nice. We wanted popcorn one night and had to have the front desk staff pop it for us, which was very inconvenient. Overall, I would definately stay here again and also recommend it to others.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Cindy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Banff International Hotel, responded to this review, September 16, 2013
Dear Cindy F,

Thank you for your recent review of the Banff International Hotel. We greatly appreciate the time you took to review our hotel as it helps us to celebrate our successes and make improvements to other areas.

One of the great things about the Banff International is our many room type options. The room that you and your party stayed in was perfect for a couple. We also have loft rooms that feature a pillow top double bed and 2 plush pillow top queen beds in the loft. Additionally, our premium deluxe rooms feature 1 king or 2 queens in a very spacious room with beautiful mountain views. There is something for every group.

As you mentioned, our rooms are not equipped with A/C, but do come with a ceiling fan as well as a table fan located in the closet. As Banff is generally only hot for a couple weeks out of the year, most hotels do not have A/C. We also provide heavy blackout blinds to help keep the sun out of the room. As we do not experience much humidity here, this really helps to create a cooler environment.

The train tracks run right beside the main street in Banff. Unfortunately the noise of the passing trains is unavoidable for most residents and visitors of Banff. As for the sound of passer-bys, please feel free to make a request on your reservation for a quiet room. We will do our best to find you a room where you will be least disturbed.

We are very excited to tell you that we will be undergoing an extensive renovation beginning this winter. We would love to welcome you back to show you what improvements Brewster Hospitality has made.

Thank you for your loyalty and we hope to see you again soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed September 6, 2013

I have to admit that the location of this hotel is privileged. Other than that, the cost x benefit of staying at this hotel is not the best.

The room need to be renovated, the complimentary wifi only worked close to the room front door, and the carpet in front of the bathroom always got wet every time someone took a shower.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Artur R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Banff International Hotel, responded to this review, September 12, 2013
Dear Artur R,

Thank you for your review of the Banff International Hotel.

Please accept our apologies that we did not live up to your expectations. Brewster Hospitality purchased the Banff International Hotel in March 2012 and since then we have been developing the plans for an extensive renovation. We are going forward with the renovation this winter and hope you will stay with us again when it is complete to see the incredible changes we will be making.

Thank you for your feedback.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed September 5, 2013 via mobile

We had superior room two beds a fridge siting area , TV good size bath room close to downtown banff ,right across from hotel was Safeway grocery store. heaps of gift shops was a really location and Ricky restaurant inside hotel had good food at good prices not to expensive burger, fries cokes yummy dessert. All round great hotel in downtown banff:) loved our stay there didn't want to leave

Stayed September 2013
Helpful?
Thank sonnymustravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Banff International Hotel, responded to this review, September 12, 2013
Dear sonnymustravel,

Thank you for your recent review of the Banff International Hotel.

We are so pleased to be the hotel that you enjoyed the most while on your tour.

As we are located in downtown Banff, we are minutes away from shopping, dining, and walking trails.

Should you find yourself back in Banff we would love to host you again.

Thank you for your feedback,

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston VA
Level Contributor
178 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed September 5, 2013

This place has a beautiful lobby and is extremely well located (walking distance to what seems like hundreds of shops, etc, including Hudson's Bay and Roots.) The rooms are large and clean (bathroom is slightly dated). There is no air conditioning, but a ceiling fan kept the room cool. The biggest drawback may be that it is on Expedia's list for large tour groups. We did not find this to be a problem but some people do. It is not inexpensive, but it is a good price for Banff.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank VAtraveller_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Banff International Hotel, responded to this review, September 12, 2013
Dear VAtraveller_11,

Thank you for your recent review of the Banff International Hotel.

We are very happy that you enjoyed your stay with us and found our hotel conveniently located. As we are a minute's walk from restaurants, shopping, and a grocery store, it is great for those without a car. Our underground parking is complimentary as well meaning guest's with vehicles can park and not have to worry about finding parking in downtown Banff.

Our bathrooms are slightly dated but they will not remain that way for long. The Banff International Hotel will be undergoing extensive renovation this winter and all of our guestrooms will be completely renovated!

Thank you again for your feedback and we hope to welcome you back in the future.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
108 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed September 5, 2013

We stayed for two nights. The hotel is centrally located, but out enough to offer stunning views of the mountains. Covered parking is free.
The front desk person was efficient and friendly.
The two-queen-beds room was simply furnished, but spacious and clean (although carpet was little dirty) with fridge (very noisy...), coffee maker, microwave, free wi-fi (almost impossible to use: too weak for so many guests), hair dryer, iron and ironing board, nice size TV. There was no a/c -it was only in the hallway!- anyway the temperature of the room was fine. The beds were comfortable.
For the price I would pretend more accuracy.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Rotemapi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Banff International Hotel, responded to this review, September 12, 2013
Dear Rotemapi,

Thank you for your recent review of the Banff International Hotel. We greatly appreciate your feedback so that we can celebrate our successes and make improvements in other areas.

We are pleased you enjoyed our convenient downtown location and the beautiful views of the mountains.

Thank you for your comments regarding your guestroom. The Banff International Hotel will be undergoing extensive renovations this winter that will modernize our hotel.

We hope to be able to welcome you back after the renovations to show you the improvements we have made!

Thank you again for your feedback.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff International Hotel

Property: Banff International Hotel
Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #19 of 32 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff International Hotel 3*
Number of rooms: 162
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