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Elk + Avenue Hotel
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Reviews (1,687)
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All reviewsbanff international hotelgreat locationceiling fanunderground parkingloft roomthe main streetshops and restaurantsski busfront desk staffhot tubcentre of townclose to downtownmini fridgebeds were comfortablemountain viewlake louisesafeway
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Reviewed July 23, 2013

this hotel is as close as you can get without being downtown.There is no aircond in this hotel but you don't need it overhead fan keeps it cool.we have stayed at this property many times it doesn't have a pool but we don't need one as we go to the upper springs.Rooms are always clean and staff always helpful .N o need to look any further if your just there to relax and stroll around Banff we go to Banff about 6 times a year and have stayed at almost every hotel but usually stay here if room .

Room Tip: all rooms are good
  • Stayed: July 2013, traveled as a couple
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1  Thank golferfarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this reviewResponded July 24, 2013

Dear Golferfarmer:

Thank you for taking the opportunity to share your experience staying at the Banff International Hotel. We are pleased to read that you are so content with the facilities and services that we provide that you have stayed with us a number of times and will continue to do so. We very much value your loyalty and look forward to your return.

Thank you again.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2013

We had room 508 for two nights. It overlooks a busy street and out onto a supermarket car park. We quickly found that there was no air-conditioning and the window was jammed open. The noise of traffic and buskers on the busy corner was disturbing, but a call to reception resulted in a quick and full repair to the window which we could now open and close properly.

But then a dripping bath tap had to be silenced - no quick repair there, so a cloth on the bath to catch and silence the drips. No fix during the two days we were there.

Then to the internet. Wi fi was initially OK but soon became, and remained very poor, so much so that even emails became a major challenge. When you first log on there are all sorts of dire warnings about how they are going to restrict your access and speed if you over use the system. It never occurred to me that four or five emails would be regarded as over use. Anyway, the end result was no useable email/web.

Wall socket broken in two, kettle wouldn't work, replacement kettle would not turn itself off, hair dryer difficult to use ...... I could go on with minor niggles, but I'm sure you get the point.

Throughout, the staff were good, friendly and helpful, but only the window was fixed during our stay. The room was OK, but at the price we expect rather more of the facilities.

Perhaps we were unlucky with that room, but ten or eleven minor problems left us quite disappointed.

Bottom line? For us this place was over priced, not recommended in a town where there is plenty of alternative choice.

Room Tip: The floor number - we were on 5, does not indicate how far you are above ground level and therefore how far above the street noise you are.
  • Stayed: July 2013, traveled as a couple
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1  Thank Avery-Little
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this reviewResponded July 23, 2013

Dear Avery-Little:

Greetings from the Banff International Hotel! We are glad that you found our staff to be friendly and helpful and that our maintenance team were able to repair your window without delay when notified. Please accept our apologies for your other room issues. The dripping tap has been entered into the maintenance log and someone will attend to it promptly. We are also sorry about the wifi being unreliable in your room. We have found that the connection always seems to be better in the lobby area of the hotel. Please know that our front desk staff would have been more than happy to move to you a different room had they been aware of your ongoing dissatisfaction with elements of your visit.

Our top priority is to ensure that our guests have a happy, memorable stay and unfortunately it appears that, in your case, we missed the mark. We appreciate you taking the opportunity to share your experience and will use your insight to better our standards of service in future.

Thank you again.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2013 via mobile

It was on an awesome location that was an easy stroll unto the main streets of this little town. Plenty of food, shops, bars- and artist around to keep one entertained.

The hotel itself is like a country lodge with a Ricky's resto and gift shop located at the entrance lobby. Though it is only 3 floors the room itself is spacious with an upper floor with more bedspace in our case. The interiors are quite old fashioned and the elevators are small.

The receptionist forgot to ring our room for our wake up call so it was a bother. Other than that everything was ok. American styled breakfast buffet too! Fyi

  • Stayed: July 2013
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1  Thank lorbananacake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this reviewResponded July 22, 2013

Dear Lorbananacake:

Thank you for your review of the Banff International Hotel. We are glad that you liked our fantastic location, just steps away from all the action and that you enjoyed your spacious room. You will be interested to know that the hotel is due to undergo major renovations in the near future with a view to modernize the current facility. Please accept our apologies for missing your scheduled wakeup call also. Be assured that your experience is not common with our service standards and this is not something that happens regularly. The Front Office Manager is aware of the event and it is being addressed accordingly.

We appreciate you sharing your insight and look forward to hosting you again on your next trip to the area.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

We stayed here in July 2013 on a 25th Anniversary trip.

Checking in was very straightforward and carried out by a friendly, helpful young lady. We had a Superior Room towards the back of the hotel. I had been slightly worried about the reviews on here about the rooms being tired and dated but I have to say that I was pleasantly surprised. The room itself was clean and the bed was very comfortable. The bathroom was fine as far as size and usability. We had a problem with the bath not draining and after a call to reception a man was quickly dispatched to sort it out. A company shouldn't be judged on problems cropping up but on how they dealt with it and I have to say hats off to the maintenance staff who got it sorted for us without us having to re-pack and change rooms.

We were in Banff when the temperatures hit the mid 30's and the lack of air conditioning wasn't a major issue. Our bedroom curtains had been left shut during the day and the ceiling fan and desk fan did the job at cooling the room down for us. I was told that most hotels in Banff don't have air con due to not requiring it for most of the year, I knew about the lack of air con before we arrived so the lack of it was no surprise if you have done your homework.

A mini fridge would have been nice but it wasn't a major issue to us. The wifi is ok for viewing things like facebook/twitter although it is very slow but forget trying to upload any pictures for the folks back home. It is much better down in Ricki's bar or you can buy 15 minutes of high speed internet for a few dollars down in reception.

We ate in Ricki's for breakfast one day and had an evening meal there. The waiting staff were all great as was the food.

  • Stayed: July 2013, traveled as a couple
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1  Thank Sue D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this reviewResponded July 17, 2013

Dear Sue D:

Thank you for your positive review of your recent stay at the Banff International Hotel. We are glad that your check in experience was straightforward and seamless and that you were satisfied with your room allocation. I will pass on your compliments to the maintenance staff for their quick, efficient service in fixing your non-draining bath tub. It is also pleasing to read that you enjoyed your breakfast and dinner dining at Ricky’s Restaurant. Our number one priority is guest satisfaction and a huge part of that is how our employees interact with our guests. It is absolutely fantastic to read your kind words about our staff members across various different departments and I will be sure to pass on your comments to the department managers.

We very much appreciate you sharing your experience on Trip Advisor and we look forward to hosting you again on your next trip Banff.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

I spent the last few days of our vacation in Canada at the Banff International. We got a room on the first floor, and the receptionist seemed pleasant. My few complaints about the Banff International would be that the bathroom was very small (clean, however) and that there was no air conditioning, only a fan attached to the ceiling. Also, the parking lot, which was underground, had a special access code, so someone had to get out of the car and type it in every time we wanted to enter the garage. Inconvenient, but safe. It was overall a pleasant stay-- I would stay here again if I visited Banff.

  • Stayed: June 2013, traveled with family
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1  Thank Yoolim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this reviewResponded July 12, 2013

Dear Guest:

Greetings from the Banff International Hotel!

We are glad that you had a pleasant stay with us and that if you ever visited Banff again, that you would stay with us again. Our hotel is scheduled to undergo renovations later this year, so next time you come you will be able to experience a revamped version of the current offering. You are exactly right in your comment about the parking lot having an access code to ensure security and safety for our guests. In a town like Banff where parking is very limited, if we didn’t have a security code, the lot would be full with the general public and there might not be space for our guests.

We appreciate your comments and look forward to your return.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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