We had room 508 for two nights. It overlooks a busy street and out onto a supermarket car park. We quickly found that there was no air-conditioning and the window was jammed open. The noise of traffic and buskers on the busy corner was disturbing, but a call to reception resulted in a quick and full repair to the window which we could now open and close properly.
But then a dripping bath tap had to be silenced - no quick repair there, so a cloth on the bath to catch and silence the drips. No fix during the two days we were there.
Then to the internet. Wi fi was initially OK but soon became, and remained very poor, so much so that even emails became a major challenge. When you first log on there are all sorts of dire warnings about how they are going to restrict your access and speed if you over use the system. It never occurred to me that four or five emails would be regarded as over use. Anyway, the end result was no useable email/web.
Wall socket broken in two, kettle wouldn't work, replacement kettle would not turn itself off, hair dryer difficult to use ...... I could go on with minor niggles, but I'm sure you get the point.
Throughout, the staff were good, friendly and helpful, but only the window was fixed during our stay. The room was OK, but at the price we expect rather more of the facilities.
Perhaps we were unlucky with that room, but ten or eleven minor problems left us quite disappointed.
Bottom line? For us this place was over priced, not recommended in a town where there is plenty of alternative choice.
- Official Description (provided by the hotel):
- Just a few steps from the quaint streets and ample restaurants, shopping and nightlife of downtown Banff, Elk + Avenue Hotel brings an upscale twist to the classic mountain escape. Whether you're looking for a relaxing après-ski sanctuary or a big night on the town, our contemporary designed rooms pair clean, minimalist design with cozy Rocky Mountain-inspired elements to create the ideal accommodation for exploring the best of Banff. ... more less
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- Also Known As:
- Banff International Hotel