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“Banff in a day!” 4 of 5 bubbles
Review of Elk + Avenue Hotel

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Elk + Avenue Hotel
Ranked #19 of 32 Hotels in Banff
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Banff in a day!”
4 of 5 bubbles Reviewed July 20, 2013 via mobile

It was on an awesome location that was an easy stroll unto the main streets of this little town. Plenty of food, shops, bars- and artist around to keep one entertained.

The hotel itself is like a country lodge with a Ricky's resto and gift shop located at the entrance lobby. Though it is only 3 floors the room itself is spacious with an upper floor with more bedspace in our case. The interiors are quite old fashioned and the elevators are small.

The receptionist forgot to ring our room for our wake up call so it was a bother. Other than that everything was ok. American styled breakfast buffet too! Fyi

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank lorbananacake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this review, July 22, 2013
Dear Lorbananacake:

Thank you for your review of the Banff International Hotel. We are glad that you liked our fantastic location, just steps away from all the action and that you enjoyed your spacious room. You will be interested to know that the hotel is due to undergo major renovations in the near future with a view to modernize the current facility. Please accept our apologies for missing your scheduled wakeup call also. Be assured that your experience is not common with our service standards and this is not something that happens regularly. The Front Office Manager is aware of the event and it is being addressed accordingly.

We appreciate you sharing your insight and look forward to hosting you again on your next trip to the area.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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872 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Chatham, England, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed July 16, 2013

We stayed here in July 2013 on a 25th Anniversary trip.

Checking in was very straightforward and carried out by a friendly, helpful young lady. We had a Superior Room towards the back of the hotel. I had been slightly worried about the reviews on here about the rooms being tired and dated but I have to say that I was pleasantly surprised. The room itself was clean and the bed was very comfortable. The bathroom was fine as far as size and usability. We had a problem with the bath not draining and after a call to reception a man was quickly dispatched to sort it out. A company shouldn't be judged on problems cropping up but on how they dealt with it and I have to say hats off to the maintenance staff who got it sorted for us without us having to re-pack and change rooms.

We were in Banff when the temperatures hit the mid 30's and the lack of air conditioning wasn't a major issue. Our bedroom curtains had been left shut during the day and the ceiling fan and desk fan did the job at cooling the room down for us. I was told that most hotels in Banff don't have air con due to not requiring it for most of the year, I knew about the lack of air con before we arrived so the lack of it was no surprise if you have done your homework.

A mini fridge would have been nice but it wasn't a major issue to us. The wifi is ok for viewing things like facebook/twitter although it is very slow but forget trying to upload any pictures for the folks back home. It is much better down in Ricki's bar or you can buy 15 minutes of high speed internet for a few dollars down in reception.

We ate in Ricki's for breakfast one day and had an evening meal there. The waiting staff were all great as was the food.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sue D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this review, July 17, 2013
Dear Sue D:

Thank you for your positive review of your recent stay at the Banff International Hotel. We are glad that your check in experience was straightforward and seamless and that you were satisfied with your room allocation. I will pass on your compliments to the maintenance staff for their quick, efficient service in fixing your non-draining bath tub. It is also pleasing to read that you enjoyed your breakfast and dinner dining at Ricky’s Restaurant. Our number one priority is guest satisfaction and a huge part of that is how our employees interact with our guests. It is absolutely fantastic to read your kind words about our staff members across various different departments and I will be sure to pass on your comments to the department managers.

We very much appreciate you sharing your experience on Trip Advisor and we look forward to hosting you again on your next trip Banff.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 11, 2013

I spent the last few days of our vacation in Canada at the Banff International. We got a room on the first floor, and the receptionist seemed pleasant. My few complaints about the Banff International would be that the bathroom was very small (clean, however) and that there was no air conditioning, only a fan attached to the ceiling. Also, the parking lot, which was underground, had a special access code, so someone had to get out of the car and type it in every time we wanted to enter the garage. Inconvenient, but safe. It was overall a pleasant stay-- I would stay here again if I visited Banff.

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Yoolim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this review, July 12, 2013
Dear Guest:

Greetings from the Banff International Hotel!

We are glad that you had a pleasant stay with us and that if you ever visited Banff again, that you would stay with us again. Our hotel is scheduled to undergo renovations later this year, so next time you come you will be able to experience a revamped version of the current offering. You are exactly right in your comment about the parking lot having an access code to ensure security and safety for our guests. In a town like Banff where parking is very limited, if we didn’t have a security code, the lot would be full with the general public and there might not be space for our guests.

We appreciate your comments and look forward to your return.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed July 10, 2013

Luke warm reception. Rooms were very dated and needed updating. No fridge, appalling wifi (could not connect), only 1 teabag and sugar provided in room per person, no air conditioning.

Breakfast options very limited, no buffet available and only really cooked food options. "Large bowl of fruit" entailed 2 segments of orange, 2 cubes of melon and a blackberry!!

Would absolutely not recommend to anyone. Stay any where else in town.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Fuzzy_pig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this review, July 11, 2013
Dear Fuzzy_pig:

Thank you for taking the time to review your recent stay at the Banff International Hotel. Please accept our apologies for your less than ideal experience. Our front desk staff are available to assist you should any element of your stay be less than satisfactory, whether it be your room allocation, wifi connection or in room coffee/tea facility. Unfortunately we do not offer a complimentary breakfast buffet for guests, however, Ricky’s Restaurant has an extensive breakfast menu and should you not be happy with any of their choices, there are numerous other options around town.

You might be interested to know that the hotel is due to undergo major renovations in the near future and all of the rooms will be updated at that time.

We appreciate your insight and thank you again.

Sincerely,
Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Banff hotels

bedale
Level Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed July 2, 2013

Reading a lot of the other reviews we must have stayed at a different hotel. Overall the hotel is good, our room was lovely, yes it didn't have a fridge which would have been nice but that's not the end of the world. The staff we met were friendly and helpful and the hot tub was lovely after a day canoeing and trail riding. We had breakfast the last morning and felt it was good value. The location is excellent as are the car parking facilities. The only downside was there was a noisy group in the second night who should have been sorted out, as you have to sign a form when you check in to say you will keep the noise down, good idea as long as the night staff monitor it. We are hoping to go back to Banff next year and will certainly consider this hotel in future.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jeff f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this review, July 3, 2013
Dear Jeff F:

Thank you for the positive review of your recent stay at the Banff International Hotel. We are glad that you liked your lovely room, found our staff friendly and helpful and enjoyed the hot tub. It is also pleasing to read that you found the breakfast to be good value and that you appreciated our excellent location with onsite underground parking. Our main priority is guest satisfaction and it is great to read that, in your case, we succeeded in reaching this goal.

We look forward to welcoming you back on your next visit to Banff and thank you again for sharing your insight.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed July 1, 2013

Banff was the last destination in our coach tour of the Rockies and we spent two nights here. The hotel is well located near the centre of Banff. Our room and bed were comfortable although the bathroom was rather small and tired and we had no view whatsoever. Service in Ricky's restaurant was good and food was tasty but not really hot enough for us. OK hotel for exploring Banff and the area but better is available.

  • Stayed June 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank VAR1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this review, July 3, 2013
Dear VAR1948:

Thank you for taking the time to review your recent stay at the Banff International Hotel. We are glad that you found our hotel well located, both room and bed comfortable and that enjoyed your dining experience at Ricky’s Restaurant. The hotel is scheduled to undergo major renovations in the coming months with a view to better provide the modern luxuries that our guests desire. We hope that you will come back and see for yourself if you return to Banff at some stage in the future.

We appreciate your comments and thank you again.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banff, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 27, 2013

The hotel has a great location and that's about the only positive.
The bar closes at 10.00 pm because it belongs to the restaurant franchise which also closes at 10.00 pm.
Our room had "cleaners" daily but all they did was make the bed, there was no effort to clean floors or dust furniture, in fact the television cabinet had a mountain of dust on it. The staff failed to replace soaps etc and tea/coffee facilities.
Not best experience we've had on our trip!

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Graham A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this review, July 3, 2013
Dear Graham A:

Thank you for taking the time to review your recent stay at the Banff International Hotel. We are glad that you enjoyed our great location. I have passed your cleaning comments on to our Housekeeping Department with a view to better our service standards in the future. Please accept our apologies for the inconvenience caused by our onsite bar closing at 10:00pm. Luckily, our hotel is situated in downtown Banff so, if you want to continue on, there are a
number of bars and pubs just a few minutes walk away.

We appreciate your insight and thank you again.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Elk + Avenue Hotel

Property: Elk + Avenue Hotel
Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #19 of 32 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Elk + Avenue Hotel 3*
Number of rooms: 162
Official Description (provided by the hotel):
Just a few steps from the quaint streets and ample restaurants, shopping and nightlife of downtown Banff, Elk + Avenue Hotel brings an upscale twist to the classic mountain escape. Whether you're looking for a relaxing après-ski sanctuary or a big night on the town, our contemporary designed rooms pair clean, minimalist design with cozy Rocky Mountain-inspired elements to create the ideal accommodation for exploring the best of Banff. ... more   less 
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Also Known As:
Banff International Hotel

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