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“A bit misleading”
Review of Elk + Avenue Hotel

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Elk + Avenue Hotel
Ranked #11 of 33 Hotels in Banff
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A bit misleading”
Reviewed May 26, 2013

We stayed for a few days in March and booked a Premium room solely for the mountain view. However, on arriving we found the view from the room to be somewhat lacking (see attached picture of car park)!

The room was pretty spacious, but also quite dated, and the wifi was so slow to render it completely useless.

The real benefit to this hotel was its location, you really can't be any more central. This is why I would stay here again if there was a good price for a room, but I would only go for a standard room.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CG_London45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this review, May 31, 2013
Dear CG_London45:

Guest feedback is a key tool that we use to improve our services here at the Banff International Hotel and we thank you for sharing your experience with us. We are glad that you were impressed with our central location and spacious rooms. You will be pleased to know that our hotel will soon be undergoing major renovations to provide more modern amenities for our guests.

Regarding your complaint about the view from your Premium room, please accept our apologies. The Town of Banff has a bylaw that states that buildings cannot be more than three storeys above ground level. Given this fact, it is common for downtown businesses to have elements of surrounding buildings/parking lots incorporated into their mountain views. Regardless, our front desk staff are always accommodating and if they are aware of your dissatisfaction, they will do their best to relocate you should a comparable room, with a better view, be available.

Thank you again for sharing your insight and we look forward to the opportunity of welcoming you back on your next visit to the Canadian Rockies.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Brazil
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 24, 2013

We got a 2 bed room. Very comfortable beds, shower is good, clean and quiet room. There is a good bar next to front desk. Staff was friendly and gave us good dinning directions. Parking is underground and it's entrance is at back of the hotel. You get a password to enter it. Great location.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FernandoLSilva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this review, May 27, 2013
Dear FernandoLSilva:

Thank you for giving the Banff International Hotel a 4 star rating on Trip Advisor!

We are so glad that you enjoyed your stay with us and that you liked our comfortable beds and clean and quiet rooms. Our staff are indeed friendly and knowledgeable and our location (with onsite parking) is certainly convenient to all that downtown Banff has to offer. We pride ourselves on providing a quality experience to our guests and are glad that you agree.

Thank you once again for your kind words and we look forward to your return when you are next visiting the Canadian Rockies.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 23, 2013

Stayed for two nights after the May long weekend. Location and value were our main reasons for choosing this hotel and we are very glad we did. Room décor may be somewhat dated but very clean. The bed and pillows were comfortable. We were given a wifi code and it worked wonderfully for the time we needed it. All staff we encountered in both the hotel and restaurant were wonderfully friendly and helpful.

We will definitely stay again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank a_lawrence1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Executive Coordinator at Elk + Avenue Hotel, responded to this review, May 27, 2013
Dear A_Lawrence1976:

Thank you for taking the time to review your recent stay at the Banff International Hotel. We are glad that you believe our hotel to be good value and that you found our staff to be friendly and wifi and downtown location to be convenient also. We appreciate your business and are pleased to read that you had such a memorable visit that you will come and stay with us again!

Thank you in advance for your loyalty and we look forward to serving you on your next trip to Banff.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 20, 2013 via mobile

Rooms have really old decor. But clean. They say free wifi but its super slow and you need a code (they don't give you one) to get on. You get free wifi for about five minutes though. Staff were super friendly! Access to downtown is great. Parking is okay if you have a small car there is a parkade but as I came on work with my van it didn't fit and I had to park two blocks down. Might stay there again.

Stayed May 2013, traveled on business
Helpful?
1 Thank Shauna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Executive Coordinator at Elk + Avenue Hotel, responded to this review, May 21, 2013
Dear Shauna L:

Thank you for taking the time to review your recent stay at The Banff International Hotel. We are happy to read that you appreciated our clean rooms, super friendly staff and convenient location. We are pleased to inform you know that the hotel will be undergoing extensive renovations in the near future with a view to better cater to the desires of our guests.

Your business is important to us and we look forward to the opportunity of hosting you again when you are next in Banff.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Italy
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 17, 2013

I stayed at the hotel with a family. Very friendly and helpful staff.
The rooms were of a good quality and always kept clean by the maid.
Short distance to shops and restaurants.
Will definitely stay here again !

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paolo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Executive Coordinator at Elk + Avenue Hotel, responded to this review, May 21, 2013
Gentile Paolo C!

Grazie mille for giving The Banff International Hotel a 4 star rating on Trip Advisor! We are so glad that you enjoyed our clean, good quality rooms and our friendly, helpful staff. Our location is indeed very convenient, just a short distance to all of the shopping and dining that downtown Banff has to offer.

We appreciate your positive feedback and look forward to welcoming you again on your next visit to the Canadian Rockies.

Distinti saluti,

Alexandra George
Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CAERPHILLY
Level 4 Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 6, 2013

Stayed here during the Easter holidays for 6 nights (split 4and3). First impression was the informative receptionist, Ben, from England, great start to our stay. Every night of our stay we ate in the hotel, due to excellent service from the Australian waiters/barmen - the food was lovely! The room was an excellent size and was nice and quiet. The breakfast in the morning set us up for the day especially since we skiied for 3 of our first 4 day stop here, the ski shuttle bus stopped outside to pick-up in the morning and to drop off in the evening - we even had a free ski delivery service from our ski hire shop. The hotel's in town, very convenient for the shops and again the prices in these shops were very reasonable! Great place to stay, if not skiing too as there are many interesting places to see all around the area, including the Rockies. Would love to return here again in the future! My husband and I loved it here! (Parking is free and secure here too.)

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mezw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Executive Coordinator at Elk + Avenue Hotel, responded to this review, May 8, 2013
Greetings from the Banff International Hotel!

We are glad to read that you enjoyed your stay with us over the Easter holidays. We strive to ensure that our guests have a memorable experience and are pleased that both our front desk and food and beverage staff made such a positive impression. It is also fantastic to hear that you were able to utilize the convenient location of the hotel both to downtown and to the various ski hills in Banff National Park.

Thank you for choosing to stay with us and we look forward to welcoming you back on your next visit to the Canadian Rockies.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 29, 2013

I would never stay at the Banff International Hotel again. The only Pros I have about this place is that the staff was very friendly and the location is prime due to it being right on Banff Ave. Other than that, this place is dated, dirty and does not have good amenities which is a shock because when you enter, the lobby is beautiful. First off about the rooms; the furniture is dirty and needs to be reupholstered, not only because its dated, but because its dirty. The sofa and the chairs had food stains on them and I would have to guess they have been there for years. The carpets needed a good vacuum, well better yet needed to be replaced due to the wear and tear. We stayed in a loft room which had 1dbl bed on the main and 2 dbl beds on the upper level. For a suite that had that many sleeping areas, you would think the bathroom would be suited to accommodate the amount of people staying in the suite. Just the complete opposite! The bathroom was the size of a spare bathroom you would find in a single family dwelling. We could not believe how small it was. The bathtub had the nasty “ring around the tub” and took ample time for the water to drain. The TV was in a wardrobe that was so heavy it couldn’t be moved so it was impossible to see the TV from anywhere other than the nasty sofa.

Another turn off is there is no swimming pool.

Lastly the food (or lack thereof). They do not offer a complimentary breakfast which we were disappointed about. They have a restaurant called Ricky’s grill that we ate at. Oh my goodness, for my husband to not finish his food, you know it had to be all kinds of wrong. It was so greasy and not well prepared.

We go on at least 2 vacation a year, and by far I was most disappointed with this hotel. I have never stayed anywhere in which I actually felt dirty staying there. Banff International, please renovate your suites and have them cleaned properly.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travel_alot82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Executive Coordinator at Elk + Avenue Hotel, responded to this review, May 2, 2013
Dear Guest:

Banff International Hotel has a sincere desire to offer a quality experience to all of our guests. While we are glad that you were happy with our friendly staff and excellent location, we are upset to hear that other parts of your experience at the hotel was less than satisfactory.

We are very grateful for your insightful comments and these have been noted and relayed to the appropriate department managers. We are pleased to advise that extensive renovations will be undertaken in the hotel in the near future with a view to better accommodate our customers.

Thank you again for your feedback, we truly appreciate knowing about the experiences of our guests so we can celebrate our successes and address our challenges to better serve you in the future.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Elk + Avenue Hotel

Property: Elk + Avenue Hotel
Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #11 of 33 Hotels in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Elk + Avenue Hotel 3*
Number of rooms: 162
Official Description (provided by the hotel):
Just a few steps from the quaint streets and ample restaurants, shopping and nightlife of downtown Banff, Elk + Avenue Hotel brings an upscale twist to the classic mountain escape. Whether you're looking for a relaxing après-ski sanctuary or a big night on the town, our contemporary designed rooms pair clean, minimalist design with cozy Rocky Mountain-inspired elements to create the ideal accommodation for exploring the best of Banff. ... more   less 
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Also Known As:
Banff International Hotel

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