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“Nice location” 3 of 5 stars
Review of Irwin's Mountain Inn

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Irwin's Mountain Inn
Ranked #21 of 32 Hotels in Banff
Edmonton, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice location”
3 of 5 stars Reviewed October 14, 2013

I stayed in this hotel over Thanksgiving long weekend 2013. Hotel is in a great location. Only about a 10 minute walk to the center of downtown. When we arrived to check in there was only one clerk behind the desk and he was on the phone for about 10-15 minutes while we waited to be helped. It would have been nice if he put the phone call on hold so we could check in after the 4 hour drive there. The rooms were nice. Very comfortable beds and spacious. The bathroom was small and awkwardly shaped but overall good. Poor sound proofing. In the mornings we could hear the cleaning staff and kids running around above us. Cleaning staff was very helpful and willing to give us anything we needed Underground parking was convenient. Overall I would stay at this hotel again mostly for the nice beds and good location.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank bunitizzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review, October 17, 2013
Let me start by apologizing for your Front Desk experience. I am so sorry that you were left feeling unattended to. That is never our intent here but it is clear that you experienced that. Please accept my apologies. What is good is the redemptive portion of your stay. I am very glad that comfort and Housekeeping service met your standards. Our team takes these issues seriously and I am hoping you will come back and experience a much better introduction to our typically warm and welcoming hotel. Thanks for your honesty and I look forward to a much better feedback review from you in the future. Cheers and thanks for your comments.
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512 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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  • Spanish first
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English first
Richmond Hill, Canada
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed October 1, 2013

We had a nice two nights' stay at this hotel. The staff were very friendly and helpful. The hotel was in a very good location. The room was nice, I believe we were on the third floor and had a patio. We were facing Banff Avenue and were over the El Toro restaurant area. We were woken up a couple of times during the night by noise outside the front of the hotel. The noises were probably coming through the air conditioner wall unit. This may be a problem if you're staying here during the busier periods of the year.

Other than that, a good stay.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank yellowbuggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review, October 17, 2013
I sure would like to thank you for your feedback to us. I am sorry you experience the noise of the bustle of Banff Avenue. The busy summer season can bring some of that as Banff is so absolutely full during this season. My apologies all the same for the noise through the air conditioner. I do want to point out that we are one of only a few hotels in town with Air Conditioning which in Banff is a true premium. I am glad that on the whole your experience with us was positive with staff and comfort. Our spacious 65 rooms are a true treasure and treat for the traveller at any time of year. We do promise comfort and cleanliness. We have worked real hard to make that a true experience from Check In to Check out. Our desk is open 24 hours a day so if any issues arise we are there to make it right. Thanks for staying with us and I do hope you come again really soon.
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Calgary
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 23, 2013

Stayed at Irwins just this last weekend for our Wedding Anniversary for three nights. The weather was fabulous and sunny and our room was facing south so we had the sun shining in our room all day. Our room was spacious and in a great location just a ten minute walk from downtown. This weekend Banff was full of coach trippers from all over the world it seemed. Irwins also had a few people staying from coach trips. We met and chatted to lots of people from everywhere. We enjoyed watching a group of people from Spain with cowboy hats on dancing around to the fantastic band playing (Brent Lee) at Wild Bills on Saturday afternoon.
It was such a good weekend that we didn't want to leave. Everyone we met was friendly and happy. Irwins Mountain Inn also made our stay just that much better with the comfy beds and we could also bring our dog at the most reasonable price we have ever paid in Banff. Great trip!

Room Tip: No tips sorry, I want to keep this to ourselves. You will have to go try it as I'm sure all the...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank janetmct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review, October 17, 2013
I am so pleased you enjoyed your stay in Banff. It sounds like you experienced the adventures and stories that make Banff this memorable vacation. What a great way to celebrate your anniversary, which a Happy Anniversary by the way. So glad you enjoyed the rooms and the sights and sounds that are truly Banff. Our beds are comfy and our rooms are perfect to lay around and veg if need be. Please come again soon and thanks for sharing your great experiences on our page. It means a lot to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SanJuan Islands,Wa
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 19, 2013

I found this place through trip advisor and felt it would be a good fit, it certainly was. Friendly staff, good location and a great onsite restaurant. Room was very nice, I ended up in a two bed with a kitchenette that would be great for a ski getaway and was scrupulously clean. Banff is a great town and this is a great value.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 4015c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review, October 17, 2013
Hello and thank you so very much for your comments. I am so pleased that the hotel was a fit after you conducted research here on Trip Advisor. That is our hope, that you will see this little gem in Banff. We try so hard to meet expectations on price and on budget with our charming hotel. We've bee around since 1967 and have worked hard to ensure guests return because of great friendly staff and El Toro our partner in making Banff a world class destination. Come again real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed September 18, 2013

Haven't stayed there in 10 years- found it to be centrally locatd, room good size- nothing special.The building is old, the rooms are furnished with not only the usual beds but two comfortable chairs, a microwave and an in room sink.
Restaurant attached to hotel, seemed busy enough for a Monday night.

Room Tip: Rooms toward the back of the hotel are quieter, noisy if on Banff Ave
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Bandolie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review, October 17, 2013
I am very grateful you stayed with us. Thank you for your comments. We are a charming 65 room hotel with a variety of room types for the savy traveller. El Toro has been a part of Irwin's Mountain Inn for over 35 years. They are a fantastic place to dine both in the morning and in the evening for a superior dinner. Our hope is that you will return soon and make memories that are far from ordinary. Our budget property does it's best to ensure customer service is met and that clean rooms are made for your stay to be extraordinary. Thanks for your comments and I hope you will return to experience some new memories. Happy Anniversary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 8, 2013

We've been to Banff several times as a day trip, but decided to go for the weekend. Researched several hotels and Irwin's was a good price compared to others. When we arrived, the staff was very friendly and welcoming. The decor is a little dated, but the room was large and clean. Wifi worked well and there were two flat screen TVs in our family suite. We had a mountain view and were within walking distance to the downtown shops and restaurants. I would recommend this hotel to anyone who asks.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lisa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review, September 9, 2013
I am most grateful for your review and comments. Thanks for taking the time to highlight our property. I am so pleased that your research paid off. We are indeed a budget property with the hopes that both price and customer service will ensure you return again soon. Thanks for highlighting our great staff and their willingness to help. Our rooms are comfy and clean and we work hard to ensure that this is for every stay. The Free WiFi and the rooms are proof that we try hard to meet the needs of every traveller. Our TV's are big and our Family Suites are shaped for families looking for a room to fit 6. We are so close to downtown and yet far enough away from too much noise. The view of Banff's landscape are all around us and thanks for taking the time to look us up. I do hope you return soon and thanks again for the kind review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 7, 2013

I keep going back, this hotel is a great value.

The rooms are always clean, the views are great, the staff are super friendly. The restaurant is good, though I've only ate there twice.

And if you stay there more then once, mention it when you make your second reservation and you get 10% off as a thank you.

It's about a 15min walk from downtown. It's a nice hike. I like that it's far from downtown so that you can't hear people if they're loud late at night.

I like that there's underground parking - though if you're driving a big truck, you'll need to park outside, the ceiling is a bit low.

I've never had any complaints about this hotel. I will be going back again and again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review, September 9, 2013
I am so very glad to hear from our returning guests. I am so blown away by your comments and our staff will be so delighted to hear the feedback. I would like to take the time to thank you for highlighting our hotel as you have. It is both honest and appreciated. We take all comments very seriously and work harder and harder to ensure repeat stays. I will be sure to take this feedback back to staff and do come again soon. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Irwin's Mountain Inn

Property: Irwin's Mountain Inn
Address: 429 Banff Avenue | Box 1198, Banff, Banff National Park, Alberta T1L 1B2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Best Value Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Irwin's Mountain Inn 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The Irwin's Mountain Inn is located in the heart of the majestic and world class destination known as Banff, Alberta, Canada. The Irwin's Mountain Inn is a 65 room hotel with a variety of rooms and suites. This family owned and operated hotel is perfect for the budget minded traveler. Beautiful, comfortable, affordable and reliable; enjoy the beauty that is Banff and the great customer service at Irwin's Mountain Inn. Our hot tub and sauna are the perfect amenity to relax in after a long day of skiing, shopping or sight seeing. Located on Banff Avenue, Irwin's Mountain Inn has bus transportation to downtown or to the ski hill right outside its front door. Ask our Front Desk agents about activities and tours that are perfect for you! ... more   less 
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Also Known As:
Irwin`s Mountain Hotel Banff
Irwins Mountain Hotel
Irwins Mountain Banff

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