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“Excellent customer service!”

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Irwin's Mountain Inn
Ranked #21 of 33 Hotels in Banff
Reviewed February 11, 2013 via mobile

We have stayed here before, but never with our two children. When we arrived we found that our room was quite small for the four of us. We asked the front desk if they had anything bigger and they moved us to a much larger room free of charge! Great customer service. The front desk staff and housekeeping are VERY helpful and friendly. Will definitely stay again! Great value for money!! Thanks Irwin's!

  • Stayed: February 2013
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1  Thank Freddy157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this reviewResponded March 6, 2013

Wow! Thanks so much for your feedback. I am so pleased that we were able to accomodate your needs. Our goal is to work with families and ensure they have a fantastic stay. I am so very grateful for your feedback and it helps our staff know how to improve a stay. I wish you well on your travels. Thanks for staying with us. Please come again soon!

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329 - 335 of 577 reviews

Reviewed January 23, 2013

I've stayed here about 15 times over the past 8 years and have found this hotel to be the best priced with a good location. The rooms were fairly clean (some dust bunnies and water marks). The rooms are dated for sure and this hotel badly needs some renovations - ESPECIALLY that hot tub (kind of gross and shut down often). Also note, there is no pool, just an indoor hot tub. The rooms are actually a decent size and if you have kids really try to get the family room - plenty of space and a balcony. The staff has always been friendly and very accomodating. I've eaten breakfast, lunch, and dinner in the restaurant a few times over the years and I have never ever recieved either good service or good food AND it's pricey too. Save your money and take a quick walk downtown (or to Bumpers!), for those on a budget, Rickis Grill (in the International Hotel I believe) has decent food at ok prices. Also, they do not allow you to take skis or boards to the rooms however, you can easily get around this by bringing equipment through side doors or up the elevator from the parkade. The elevator is small and busy so hoof it up the stairs. If you have lots of bags, you'll have to be patient for one of those bell hop trolleys cause there's only 2 for the whole hotel but if you are going to take one trip with luggage, scam a trolley, load it up and wait for the elevator. If possible, ask for a room on the opposite side of the parkade because there is a tour bus company that parks there often, they leave that bus running and the people getting on and off in the wee morning hours can be bothersome. Furthermore, there is a "party hotel/hostel" on that side and you're guaranteed to be kept up late at night listening to the weekend parties! I have always recommended this hotel to people I know, price and location can't be beat (and it's not a roach motel!). Happy travels.

Room Tip: There is little to no parking! Their underground parkade is very small (20ish stalls or so) and very...
  • Stayed: February 2012, traveled with family
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1  Thank Cdntraverse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this reviewResponded March 6, 2013

Thanks so very much for your feedback from a repeat customer. I very much appreciate your honesty and your frankness with our property. Our FREE parking is available to all our guests. Our FREE wifi is a huge plus for those wishing to stay in contact on their vacation. Our restaurant partners EL TORO are very reasonable in price point and quality of service. I am very impressed with our restaurant quality and quantity of pricepoint. Our 8 person hot tub is very clean and monitored daily and serves as one of the highlights of many of our guests. And our staff is very willing and eager to help all of our guests for any issues that come your way. Thanks for your positive and constructive feedback. I assure you our price point is tough to beat for the quality of stay at our Inn. Cheers.

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Reviewed December 29, 2012

Great location and service. Stayed here often over the years. First time I've noticed so many dogs. Which may put me off in future. Especially as I'm going out to car in morning and guest has dogs peeing at entrance. Lazy. Also would like hotel to have pay per view movie option on tvs. Also an irn and board in each rm would be nice. May seem complaining but accomodation is excellent as are staff and EL Toro restuarant food is great.

  • Stayed: December 2012
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1  Thank scott d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this reviewResponded March 6, 2013

Thanks so much for your forth right feedback. Our staff works hard to please all of our guests and this includes repeat guests. Yes we are pet friendly and as many pet owners travel through there are the good and the bad. El Toro is fantastic for breakfast and dining pleasures. The convenience of it being attached to our hotel makes it a true pleasure. Our pricepoint and quality make the Irwin's Mountain Inn a perfect stay for long stay or just over night. Our goal is to keep you coming back again. Thanks again for your most honest feedback.

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Reviewed December 25, 2012

We stayed here for the first 3 nights of our 2 week road trip through the Rockies. We arrived at the hotel where the lady at reception had everything ready for us and we wer swiftly checked in. We were led to the first room around the corner from reception and our hearts sank... we instantly thought 'this is going to be noisy' with everyone having to come passed our room, but we were pleasently surprised. We didn't hear any of the people passing outside our room, and the hot tub was right opposite our room.
The room was clean and cosy, and even though our window led to a view of the hostel next door, the view of the mountains behind the hotel to the left more than made up for it.
The breakfast in the restaurant next door was amazing! I had a breakfast burrito and didn't need anything to eat till that evening! And the view from the window of the mountains is comething to behold!The evening meals are very yummy too.
The location is brilliant. Far enough away from the noise and bustle in the centre of the town, but the 2 minute walk into centre Banff is beautiful... we spent the first couple of days staring up at the huge, beautiful mountains all around.
I hope I will get the chance to return to Banff again, and Irwin's would be my first choice of accomodation. Thank you.

  • Stayed: August 2012, traveled as a couple
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2  Thank rhianapritchard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this reviewResponded March 6, 2013

Thanks so much for your feedback to us. I am so pleased we met your expectations of staying with us. Please come back again soon and Banff is so wonderful to come to at any time of year. I wish you well in your future travels.

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Reviewed December 23, 2012

Stayed here with a medium-sized group of friends, and had a pretty good time overall. We were treated very well, with excellent staff who gave us directions, held baggage, and helped out in many ways. The rooms were spacious and clean with many amenities, and had a nice view. The only slight problem was the people sleeping in the bed closest to the door said that the noise carried from the hallway, making it hard to not to be woken up multiple times. We walked the whole trip and didn't need to drive, mostly due to this place being close to everything in Banff that we wanted to see!
Otherwise, this was a great place and experience, and I would recommend it.

  • Stayed: December 2012, traveled with friends
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1  Thank Nata39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this reviewResponded March 6, 2013

Thanks for your great feedback to us. It helps us to improve every guests stay. Our staff are ready and able to serve you and they work hard at keeping guests content and finding great sights and sounds in Banff for you to see. We are only 2 blocks from downtown which makes us the perfect location. Not too close and not to far. Park and walk! So many sights and sounds to make your stay a pleasurable one. Thanks again for staying with us. Please come again soon.

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Reviewed November 14, 2012

It was way better than I was expecting. I went with my family in the Summer and I know that it is pretty difficult to find a good rate and good location in this time but I could find both in the Irwins.
I stayed for 5 days. The housekeepers were always ready to help with our necessities.
In the reception people were very friendly and I don't have any complains.
It was a really good choice. I'll be glad to come back there on day and recommend it. :)

  • Stayed: September 2012, traveled with family
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2  Thank Reasaiag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this reviewResponded March 6, 2013

Thanks so much for your great feedback! I am so pleased we met your expectations of staying with us. Our housekeeping staff is excellent and our desk staff is ready to serve you. Our goal is make every guest want to return and our hope is that this little get away is a memory made for years to come. Thanks again for your great feedback. We are grateful.

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Reviewed November 12, 2012

A quiet hotel right on the edge of town within easy walking distance of the shops and restaurants of Banff. This was a family trip, the inn was reasonably priced with comfortable accomodation which is starting to look slightly dated but was clean and well presented. The only down side was the lack of a bar or lounge area, there is reastaurant ajoining but nowhere really to relax in the evening. That said it is only a short walk to local bars and restaurants. My gratitude goes out to the staff who found a lost gift I had purchased and held it for me until I returned 3 weeks later. Thankyou.

  • Stayed: October 2012, traveled with family
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1  Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this reviewResponded March 6, 2013

Thanks so much for your most helpful feedback. It is our goal to help wherever we can. I am so pleased the gift was returned to you in short order. The El Toro is a great restaurant and lounge to unwind in from a long day. The food is second to none and the service is outstanding. Our housekeeping staff and desk staff are always ready to help in a moments notice. I'm so pleased you had a great stay with us. Come again soon.

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Additional Information about Irwin's Mountain Inn

Address: 429 Banff Avenue | Box 1198, Banff, Banff National Park, Alberta T1L 1B2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #21 of 33 Hotels in Banff
Price Range: $98 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Irwin's Mountain Inn 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The Irwin's Mountain Inn is located in the heart of the majestic and world class destination known as Banff, Alberta, Canada. The Irwin's Mountain Inn is a 65 room hotel with a variety of rooms and suites. This family owned and operated hotel is perfect for the budget minded traveler. Beautiful, comfortable, affordable and reliable; enjoy the beauty that is Banff and the great customer service at Irwin's Mountain Inn. Our hot tub and sauna are the perfect amenity to relax in after a long day of skiing, shopping or sight seeing. Located on Banff Avenue, Irwin's Mountain Inn has bus transportation to downtown or to the ski hill right outside its front door. Ask our Front Desk agents about activities and tours that are perfect for you! ... more   less 
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Also Known As:
Irwin`s Mountain Hotel Banff
Irwins Mountain Hotel
Irwins Mountain Banff

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