We have stayed at this BW in Banff many times. It almost felt like they had a change in mgt, as so many things had slipped. The room wasn't cleaned properly and i had to ask the chamber maid to remake a bed as there were STAINS on the linens. The patio door was filthy as well. Our room and the hallway stunk of aerosol room deodorizer. It was so strong it made us cough. The hallways were constantly filthy as they didn't vacuum the hall the entire weekend? The pool is usually such a high point of our stay. Its usually so warm and comfy. I jumped in and it was FREEZING!! 66 degrees is ridiculous. I complained and they turned it up for the next day? The hot tub was also turned down to pool temp, not hot tub temp. I thought maybe they were saving money on heating?? I don't know, but i nearly had a heart attack when i jumped into the frigid pool, which is normally very warm.
The breakfast is decent, except for the sausages.
It was the first snowfall of 2013, so it got quite cold during the night. I turned the heat on to no avail. THE HAD THAT TURNED OFF AS WELL!!. I phoned the front desk at 5am and they then turned our heat on?
I understand if it is off season, but you can't turn down heat for the sake of saving a couple dollars smh.
I will probably book the BW in Canmore next time.
It is too bad, because the location of this hotel is fantastic.
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- Also Known As:
- Best Western Plus Siding 29 Hotel Banff
- Best Western Banff
- Banff Best Western