I always stay in BW in Kelowna and enjoy the rooms, breakfast, and great service. I chose to stay with my family at this hotel based on previous experience with BW. The room was okay but I had asked for a quiet room away from the road. They put us on the other side of the hotel but it overlooks a parking lot for another hotel or apartments and we were woken by late night arguments and car alarms. The towels were torn and ratty. After the first night housekeeping did not stock the room with enough towels or toiletries and when I called front desk, I was told she was the only one working and I would have to come down to get the items. The breakfast was not that great. They kept running out of plates and utensils so staff were washing them by hand. The utensils were coming out with a white film on them. The breakfast room was tiny and seats were difficult to find. The price was good but I think for future visits to Banff, we will stay at a higher quality hotel. Since I let BW know via email of the experience and did not receive a response; I will not stay at another BW anywhere without tons of research.
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- Also Known As:
- Best Western Plus Siding 29 Hotel Banff
- Best Western Banff
- Banff Best Western