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Reviewed May 22, 2018

I expected so much more for the price of the accommodations and expected everything to be in tip top shape and it wasn't it really showed its age You must keep the property in tip top shape when people come so far and spend so much to get there. There should be some pride in the property because of the beautiful location..

  • Stayed: May 2018, traveled with family
    • Value
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Review collected in partnership with this hotel
Thank loulou999_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlyn M, Guest Relations Team at Buffalo Mountain Lodge, responded to this reviewResponded May 24, 2018

Greetings,

Thank you for letting us know about your experience with us. We want all of our guests to be left with a favorable impression after staying with us, and we are sorry if your stay fell short of expectations. We are constantly working on improving and hope to make some positive changes soon to ensure our guests have the best vacation possible with us. We hope to host you again soon to win back your favor. Thank you for choosing us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2018

I loved it here. The beds were comfortable, loved the open beam ceiling, the fireplace and the warm stone floor in the bathroom.

The staff were great, pleasant and professional. Rooms were always cleaned and well stocked including the fireplace.

The restaurant is very pricey and the menu is not extensive but the quality of food is excellent as is the service! The cafe wasn't open when we were there, a more casual option might have been nice too.

Ask ahead what amenities can be added to your room, i.e. a mini fridge. They will also put wine in your room for your arrival etc.

If light bothers you when you sleep bring a sleep mask, there's a high window with no coverings that is wonderful during the day but when the sun comes up at 5 it's not pleasant at all.

On the map it looks like it is a far distance out of town but if you don't care to drive they offer shuttle service; there is a bus stop near or it's a healthy 15 -20 min hill walk.

We traveled at the end of April. In peek season it would be more money than I would be willing to pay.

We didn't use the hot tub but it was a bit awkward in it's placing. We had to walk through it to get to the restaurant.

If you have mobility issues be sure to let them know at booking as there are a lot of stairs and bits of hills. It adds to the appeal for me but if I had difficulty getting around this may not be my first choice.

If you are looking at staying in the 'chalets' with kitchenettes note that they are not of the same rustic charm as the other rooms. They appeared fully booked and popular with skiers though.

  • Stayed: April 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank luvs-to-explore68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlyn M, Guest Relations Team at Buffalo Mountain Lodge, responded to this reviewResponded May 17, 2018

Greetings,

Thank you very much for leaving us such a detailed note about your stay with us! It was a pleasure to read about the amenities you enjoyed, and your recommendations for other guests are superb - we also suggest calling ahead if you need a mini fridge and also boast our shuttle service. We veryu much appreciate your business and hope to host you again soon in beautiful Banff!

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Reviewed May 15, 2018

do not get me wrong this is a good place to stay if your in Banff... but the rooms are getting a little dated and could use a good make over. you’ll need your car to get back and forth from town. Banff is a very busy little tourist town surround by mountains..the lodge is away from the frea ..

  • Stayed: May 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlyn M, Guest Relations Team at Buffalo Mountain Lodge, responded to this reviewResponded May 17, 2018

Greetings,

Thank you for letting us know about your stay with us. We apologize if the rooms fell short of your expectations, and we are always working to improve so we can create seamless experiences for our guests. For the next time you stay we wanted you to be aware that we offer a complimentary shuttle from the lodge to Banff Avenue where we can drop our guests off and pick them up, so no need to worry about driving your vehicle downtown. :) Thank you and we hope to see you again soon.

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Reviewed May 14, 2018 via mobile

Loved this hotel
Had a great upstairs room
Real ski villa feel overlooking the mountains
Disappointed no in room fridge
The breakfast was good in the hotel
The bathroom was amazing
This is a little out of the town
The 15 minute walk to town might be doable but the walk back is all up hill

Stayed: May 2018, traveled as a couple
Thank Moodstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlyn M, Guest Relations Team at Buffalo Mountain Lodge, responded to this reviewResponded May 15, 2018

Greetings,

Thank you for leaving us some feedback regarding your stay! We appreciate your notes on what you enjoyed as well as what we can do to improve. We apologize for the inconvenience of no fridge in your room, but we do have mini fridges at the front desk that are available upon request. We also have a complimentary shuttle for our guests to go down to Banff Avenue and for pick-ups downtown as well. We hope to host you again soon to be able to provide you with a more seamless experience!

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Reviewed May 13, 2018

It's just out of Banff a short way, but we appreciated that (very quiet) - & in a lovely setting - plenty of trees & our room on the first floor of a block of units gave us a country feel while being clean & comfortable. I also appreciated the bar in the main building, where the barman was very friendly & helpful. And service from the staff at reception was first rate.

  • Stayed: April 2018, traveled as a couple
    • Location
    • Sleep Quality
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Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlyn M, Guest Relations Team at Buffalo Mountain Lodge, responded to this reviewResponded May 15, 2018

Greetings,

Thank you for such a glowing review! We are so pleased you enjoyed the amenities at the lodge as well as the natural beauty of Banff National Park. We very much want to provide our guests with a feeling of getting back to nature, and we are delighted you enjoyed that ambiance. We hope to see you again very soon, perhaps in the warmer summer months to come! Thank you for choosing us.

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