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“Front Desk, Catering, Value - ALL TERRIBLE”

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Buffalo Mountain Lodge
Ranked #19 of 33 Hotels in Banff
Reviewed October 15, 2013

Positives - Premium rooms were very nice. Soaker tub, balcony, all very nice.

But, the very expensive room was charged to the wrong person after the trip despite being told it wouldn't. For the amount of money the rooms cost, not having a fridge was pretty sad.

Here's the great part: The front desk failed to book the proper number of nights so we were evicted and hastily put into a room with my wife, my toddler, my brother in law, my father in law, my mother in law, and I in a room with 2 beds. SEVEN people in ONE room was their response to our predicament!!

It was for a wedding. The wedding dinner was one of WORST catering failures I've seen in ANY event, corporate, wedding, or otherwise. Appetizers that were OK at best, dinners that were an hour late, and quality that I expect from a budget buffet restaurant on the shady end of town, not a luxury resort.

Our stay here won the prize for the WORST EVER hotel experience. Paying a brutal premium was just the salt on the wound. To say it fell below our expectations would be the stupidest understatement uttered in a very long time.

Room Tip: Choose a room in a hotel that costs less and offers at least the very basics; meaning not this "...
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  • Stayed: September 2013, traveled with family
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2  Thank thebluecar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagment, General Manager at Buffalo Mountain Lodge, responded to this reviewResponded October 18, 2013

Thank you for providing us with your comments in regards to your experience at Buffalo Mountain Lodge. We do take any experience such as this seriously, and your comments are important to us. Please feel free contact me directly if you would like to speak about any of the above issues.
Buffalo Mountain Lodge Manager bmlmanager@crmr.com

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1,055 - 1,061 of 1,536 reviews

Reviewed October 13, 2013

stayed here for a couple of nights at the beginning of our holiday to Canada/Alaska - just what I expected it to be and look like, very traditional away from the town centre nice and quiet and serene, breakfast very good and plentiful, customer service excellent. evening meal also very good service and quality. only let down is that we arrived there at approximately 7pm and the restaurant was already fully booked, and they could only offer us meals in our room which would have been fine, but it was only from the dinner menu so no light snacks etc

  • Stayed: September 2013, traveled as a couple
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2  Thank Tracey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

Good well maintained accommodation in a pretty part of Banff although it is a 2 km uphill walk from downtown Banff so a car or a taxi ride is preferable. The log fire made the cabin very attractive and homely; we only ate breakfast at Buffalo Mountain which was excellent and served by helpful knowledgeable staff. I will use this resort again when next in Banff. One downside however is lack of parking space, each block contains 8 rooms with space for 4 cars, on 2 out of 3 nights we were unable to park by our cabin, also the furniture made of branches is a little tired.

  • Stayed: September 2013, traveled with friends
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1  Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

What a great first hotel in Canada. Exactly as expected in the wilds of Alberta, a real wooden lodge surrounded by pine trees and hills and silence, but with all mod cons as required for a very comfortable stay. The rooms were large, the bed even larger and it was really comfortable to sleep off the long plane journey from the UK. The staff were very helpful and attentive to 2 very jet lagged tourists, and the breakfasts good quality and big enough to set you up for the day (try the buffet). The location is great for touring the surrounding areas by car, but it's a long trek uphill if you wanted to walk from the centre of Banff (our only slight negative).

  • Stayed: September 2013, traveled as a couple
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1  Thank Tony N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagment, General Manager at Buffalo Mountain Lodge, responded to this reviewResponded October 18, 2013

Thank you for your feedback on your recent stay at Buffalo Mountain Lodge. We are pleased to hear you enjoyed the lodge and the beautiful scenery and wildlife that surround us. We look forward to welcoming you back in the future!

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Reviewed October 5, 2013

First, the great aspects: good service, nice main lodge, outdoor hot tub, located up on Tunnel mountain so you can hike from your front door, nice, big rooms, and the biggest plus - the in-room fireplaces. The not-so-great: the walls were paper thin (at least in the room that I had, I was shocked), and the hotel was full the weekend I stayed and parking was a bit of a pain as there don't appear to be as many parking spaces as rooms.

  • Stayed: September 2013, traveled solo
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1  Thank Cloudbreaker39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2013 via mobile

Just got back from the final 3 nights of our tour around the Rockies. The BML was a great way to finish our stay. We stayed in room 811, which was cozy with a queen bed and an open log fire which we used on 2 of our 3 nights (more for entertainment than heat). Our room was well looked after, with plenty of space, I agree with previous reviewers that you could hear next doors shower running in the morning.
Walk into Banff is 15mins and it is up hill on the way back, but there are street lights and it feels safe.
We only had dinner at the lodge on our final night but it was excellent. Both service and food were great, especially the ribeye steak! A little pricey but definitely worth it.
We hope to be back!

Stayed: September 2013, traveled as a couple
Thank Wozy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagment, General Manager at Buffalo Mountain Lodge, responded to this reviewResponded October 18, 2013

Thank you for your wonderful feedback on your recent stay at Buffalo Mountain Lodge. We are pleased to hear you enjoyed your stay in our overnight accommodations and took advantage of dining in the restaurant. Look forward to welcoming you back again in the future!

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Reviewed October 2, 2013

We are surprised at the negative reviews for Buffalo Mountain Lodge as we loved our stay here. We had a great sized room with a wonderful fire place, readily laid for us to light, which we did and made toast the old fashioned way, scrummy! Everywhere was clean and we had everything we needed. BML is situated on Tunnel Mountain surrounded by wonderful scenery and is only minutes away from Banff and many local hiking trails.

  • Stayed: September 2013, traveled as a couple
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1  Thank Rav4England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Buffalo Mountain Lodge

Address: 700 Tunnel Mountain Road | P.O. Box 1326, Banff, Banff National Park, Alberta T1L 1B3, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#5 Business Hotel in Banff
#13 Romantic Hotel in Banff
Price Range: $111 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Buffalo Mountain Lodge 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
Buffalo Mountain Lodge is a peaceful retreat on Tunnel Mountain in Banff, AB. The lodge is surrounded by 9 acres of towering fir, pine, and spruce trees, yet just a 15 minute walk or 3 minute drive from the shopping, nightlife and restaurants that are on offer in downtown Banff. A favourite visitor pastime is to observe the deer and elk who frequently nibble on the lawn, right outside the lodge's windows. The lodge has 108 guest rooms, an outdoor hot tub, and several options for dining, making it the ideal location for a weekend getaway, wedding, or corporate retreat. Buffalo Mountain Lodge is part of the Canadian Rocky Mountain Resorts' family of companies. Rooms at the lodge have fieldstone wood-burning fireplaces, cozy duvets, LCD televisions and Blu-ray players. Many feature patios or balconies. Each room has been carefully decorated to reflect the mountain lifestyle in Banff-the accommodation is anything but 'cookie cutter.' The outdoor stainless steel hot tub is best enjoyed after an invigorating hike, bike or ski on one of the nearby trails-or perhaps to aid digestion after a sumptuous meal in the lodge's highly acclaimed restaurant, Sleeping Buffalo. ... more   less 
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Also Known As:
Buffalo Mountain Hotel Banff
Buffalo Mountain Lodge Banff
Buffulo Mountain Lodge

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