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“Lovely room in a peaceful setting” 4 of 5 stars
Review of Buffalo Mountain Lodge

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Buffalo Mountain Lodge
Ranked #17 of 32 Hotels in Banff
Bournemouth
Level Contributor
194 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Lovely room in a peaceful setting”
4 of 5 stars Reviewed July 27, 2013 via mobile

Check-in was efficient, the room was lovely, spacious, two queen beds, chairs, fireplace with wood, large bathroom with traditional fittings, bathrobes (useful for walking to the hot tub on site), iron (not that I used it), plenty of towels and toiletries. Parking was right outside, but one night we got back to find our spot taken! Free wi-if which was great. The hot tub was relaxing and rarely many people in it, although not all the jets worked well. The changing facilities, gym and steam room needed a facelift. We found the place very peaceful and relaxing. We would recommend it to those who like to be out of town, but a car is useful although I think there was a bus service too. There is a restaurant on site but we chose to eat in town. It takes about 15 minutes to walk in to the town, downhill there, uphill back.

Stayed July 2013, traveled as a couple
Helpful?
2 Thank SKKBmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (183)
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ny
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 27, 2013

We stayed here for one night. The staff was excellent, however, the room needed a bit of attention - a cabinet door that needed repair, a hole in the carpet and in the upholstery. The couch in the room was dismal. It begs to be replaced.

It was a bit pricey as well, admittedly, it was high season. If we returned, we would not stay here again.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
1 Thank todny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed July 26, 2013

This was our second visit to Buffalo Mountain Lodge. We found it to be much the same as before. It is kind of old fashioned but comfortable. The bed was great. The food is great. It just seems dark everywhere. The foyer is gloomy. The bedrooms are dark. The lighting is probably something that could be upgraded and give instant results. Other than that our stay was peaceful and relaxing.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank KasAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta, Canada
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed July 25, 2013

We are long time fans of the two restaurants at this property and decided it was about time to stay at the hotel to see if the rooms were as good as the food. BOTTOM LINE: I won't stay here again and won't recommend it to anyone, but it wasn't horrible either. Essentially, the rooms are not good value for money, but we will definitely continue to frequent the restaurants. LOCATION: The location of the hotel is great: a quiet, secluded area outside the Banff core (a good 20 minute walk) ... careful for bears in the surrounding campgrounds. GROUNDS: The grounds are beautifully maintained and suit the environment perfectly. ROOM: We had a premier room which was very dark even at high noon and with every light on the brightest setting (don't plan on spending any time reading in your room). The carpets, walls and duvet cover were stained and filthy. The dirt was all very obvious and old and was very surprising to us that it had not been cleaned. An earlier tripadvisor reviewer commented on the same splash marks on the walls ... perhaps we were in the same unit and yet no one has made efforts to clean the unit? The room was very hot (even though it was only average summer temperatures), the walls were thin (allowing us to hear conversations and footsteps in surrounding rooms), the bed was soft (for us, but might not be a problem for others). Between the heat, noise and soft bed, we barely slept at all. The newly renovated bathroom was lovely and the shower pressure and temperature were great, but the shower stall was very small (okay for me, too small for my husband) and there were old soap bars and bobby pins on the floor from previous guests (demonstrating that the staff weren't really making much of an effort to clean). DINING: The Sleeping Buffalo dining room (main lodge) and Cilantro's (on site) were both great for food and service. STAFF: The front desk staff were inattentive and borderline rude every time we had to deal with them. The dining staff were all excellent. WIFI: I had to do some work while there and was unable to log into wifi in our room (which was very close to the lodge); I called down to the front desk and the staff member who answered the phone was clearly weary of dealing with wifi queries from guests and almost hung up on me. We then went for dinner, and I was unable to access wifi in the dining room in the main lodge. The ONLY place you can access wifi on the property is in the lobby (which has very limited seating and poor lighting). During dinner one evening we heard another guest complaining (politely but firmly) to staff about the inability to log into wifi; the staff member told the guest that wifi on the property is infrequent because of the mountain shadow, to which the guest responded that they should not tell guests on the website that they have wifi available ... if they say they have it, then have it ... if they cannot offer it, then say so. I completely agree with him. The hotel should be forthright in this, particularly because mostly North Americans rely on internet as their primary form of communication (work, boarding passes, hotel reservations, etc)

Room Tip: Ask for a premier on the second floor away from the main lodge and off of Tunnel Mountain Drive, but...
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Cindy12388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagment, General Manager at Buffalo Mountain Lodge, responded to this review, July 26, 2013
Thank you for your feedback on your recent stay at Buffalo Mountain Lodge. I do apologize for the issues you had while at the lodge. We are aware of the issues with our wifi, this is mainly due to our location within the mountains, but I can assure you we are working on improving this for a stronger connection. I have followed up with the housekeeping and front desk for your feedback on the level of cleanliness in the rooms and service at the front desk. The service you describe certainly does not meet the standard we strive for.

We look forward to welcoming you back to Sleeping Buffalo and Cilantro Restaurants.

Regards,
General Manager
Buffalo Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 24, 2013

We were intimidated by the location of BML initially as our taxi dropped us off. But later found that we could easily go to town via the ROAM bus service located about 1min away from the lodge.

The rooms were spacious, with a fabulous bathroom. The tub was a dream come true. The lack of air-conditioning might be a problem in the summer, but it was pretty chilly when we went in Jul'13 so it was okay too. WIFI Internet was pretty unstable though, as several devices simply couldn't connect to the WIFI no matter what you did.

Service was great, especially at the Front Desk and the main dining area. I have to recommend dining at the restaurant at the main lodge. Food were seasonal selections and very fresh and prepared exquisitely. The chicken breast left a strong impression on my dad who constantly went back for more. Other entrees were fab too, and the waitress, Jennifer was kind enough to replace the sides if we didn't like the ingredients. The desserts are a must have! Esp the unique tiramisu and all the homemade icecreams.The other restaurant, Cilantro though is a total miss with rude staff and food served cold.

We made a trip to Fairmount for some activities during the trip and were so glad we booked ourselves into BML instead, as the hotels were packed, rowdy and poorly staffed for the busy season.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank iezean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagment, General Manager at Buffalo Mountain Lodge, responded to this review, July 26, 2013
Thank you for your feedback on your recent stay at Buffalo Mountain Lodge. We are pleased to hear you enjoyed your stay in our overnight accommodations and enjoyed the bath tub. I do apologize for the level of service you received in Cilantro as this is certainly not the standard level of service we maintain. In regards to the internet connection, we are aware it can be shaky at times, this is based on our location within the mountains. We hope to welcome you back in the future.

Warm Regards,
General Manager
Buffalo Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
knoxville, tn
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 24, 2013

We stayed three nights at Buffalo Mountain. The rooms are really nice, the bathrooms are great, the beds are extremely comfortable, the employees were all wonderful and friendly. I do have two comments that might not be so favorable...one is that the rooms are not well lit. While the walls are a lovely sage color, the shades on the windows and doors are a dark brown color, and the covered deck in back cuts out any natural light. So maybe a few more light fixtures would help. The bathroom needs a bit more lighting around the mirror. The other thing is that the walls are pretty thin, allowing you to hear your neighbor when they talk. The first night we spent, our next door neighbor talked with his family till after 12:30 and if we could have understood what his language was, I could tell you every word he said. It was as if they were in our room with us! Luckily, they left the next day and we didn't have the same problem with the next neighbors, if there were any. Otherwise, our stay was absolutely wonderful. There's no air conditioning, but the tower fan suppliedmin the closet works great to keep the air circulated. I suggest getting the breakfast vouchers when younreserve your room. The breakfast is great. We also had one dinner in the restaurant there, and it was fabulous. It had been a long day of travel and we loved being able to eat a wonderful meal right there. We also enjoyed drinks, appetizers and hot tea by the fireplace one afternoon in the bar area. Their salad with the goat cheese is to die for! I would definitely stay here again.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank kim c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 23, 2013

Buffalo mountain is only a 20 minute walk away into the center of Banff . This is in such a peaceful area ,Wonderful service in the dinning room bright and cheerful dinning area plenty of choice on the breakfast buffet.The bedroom was a little on the dark side we were on the top floor and the view was looking out onto trees that said the room had a big fireplace we did not need that but we could have done with air con 32 degrees while we were there,

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank lindilue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Buffalo Mountain Lodge

Property: Buffalo Mountain Lodge
Address: 700 Tunnel Mountain Road | P.O. Box 1326, Banff, Banff National Park, Alberta T1L 1B3, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#5 Business Hotel in Banff
#13 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Buffalo Mountain Lodge 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
Buffalo Mountain Lodge is a peaceful retreat on Tunnel Mountain in Banff, AB. The lodge is surrounded by 9 acres of towering fir, pine, and spruce trees, yet just a 15 minute walk or 3 minute drive from the shopping, nightlife and restaurants that are on offer in downtown Banff. A favourite visitor pastime is to observe the deer and elk who frequently nibble on the lawn, right outside the lodge's windows. The lodge has 108 guest rooms, an outdoor hot tub, and several options for dining, making it the ideal location for a weekend getaway, wedding, or corporate retreat. Buffalo Mountain Lodge is part of the Canadian Rocky Mountain Resorts' family of companies. Rooms at the lodge have fieldstone wood-burning fireplaces, cozy duvets, LCD televisions and Blu-ray players. Many feature patios or balconies. Each room has been carefully decorated to reflect the mountain lifestyle in Banff-the accommodation is anything but 'cookie cutter.' The outdoor stainless steel hot tub is best enjoyed after an invigorating hike, bike or ski on one of the nearby trails-or perhaps to aid digestion after a sumptuous meal in the lodge's highly acclaimed restaurant, Sleeping Buffalo. ... more   less 
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Also Known As:
Buffalo Mountain Hotel Banff
Buffalo Mountain Lodge Banff
Buffulo Mountain Lodge

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