I was touring some friends through Banff (I am from Jasper) and we booked on Hotwire.com. We accidentally booked for 2 people instead of 4 as we were booking from our phones. Upon arrival, they basically told us we were hooped and that if we called Hotwire they would instruct them not to refund or move us. They offered us a room in a hostel which they also managed, and we agreed upon a price. Once arriving at the hostel, they wanted $178 for one night!! AT A HOSTEL!! We ended up booking a totally different hotel, and King Edward charged us full price for not using the room. I travel to Banff a lot for work, and would never support this business. I intend to share with colleagues as well. I am very disappointed in the way we were treated.
- Official Description (provided by the hotel):
- The historic King Edward Hotel is located in the heart of downtown Banff, right on Banff Ave and Caribou St. It was built in 1904 and is the second oldest hotel in Banff after the Banff Springs Hotel. Over the years it has been well kept and it features 21 modern rooms with all contemporary amenities to relax and enjoy. It offers friendly and helpful staff as well as reasonable rates. The majority of sights, shopping, dining, events and entertainment in Banff are within a 2 block radius of the King Edward Hotel. It's like "Downtown living in middle of the Wilderness." ... more less
- Reservation Options:
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