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All reviews fire pit hot pools bread bar pacini restaurant rooftop suite great hotel one bedroom suite hot tub on the roof small kitchenette indoor pool top floor underground parking walk in shower loved this hotel on site restaurant living area downtown banff
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Reviewed July 13, 2016

We booked at the Moose to try something new & they were offering introductory rates. We assumed we were only paying $243/night because the restaurant & pool weren't open yet, not because there was no hot water. Unfortunately we were without hot water in the evening & until 10:00am the next morning. We were quite annoyed that housekeeping knocked on our door at 9:00am knowing that there was no hot water, then again at 10:00am (a little too eager).

I didn't like that we shared a balcony with the room next to us. The overall workmanship was questionable (cracks all over the ceiling). It would have been nice if the floor in the bathroom was wiped down too.

I think it'll take some time to show it's full potential. I might return, but it won't be for a year or more.

Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank Candaceun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2016 via mobile

Perfect only a few minutes' walk from downtown. The hotel had only been opened 5 days when we checked in, so we could have been the first guests in the room. The room was great with 2 double beds and a separate lounge. Super comfortable beds. Rest of hotel will be great once all is finished. Not great that there were loose nails around but that's what happens in a building site.

Date of stay: June 2016
Trip type: Traveled with family
1  Thank wpang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2016

It will be a very nice place once it is finished. There are still quite a few quirks to work out and they were not too flexible to get us in for an extra night. The details were very nice though and once it is completed will be very nice. We had a middle of the night fire alarm, no working phone, and no hot water on the last morning. Great location, cool set up, and the roof top pools will be very nice when they are done.

Date of stay: July 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
3  Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffGM, General Manager at Moose Hotel and Suites, responded to this reviewResponded August 3, 2016

Thank you for your review of the new Moose Hotel & Suites. Although we are still adding the finishing touches, I am happy to report that the restaurant and rooftop pools are now open. We hope you have the chance to come and visit us again to see how much we have changed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2016

Loved the new Moose Hotel and Suites located in downtown Banff. Just opened last week and room was very comfortable and unique set up. Loved the waterfall shower! Can't wait to visit when the spa and restaurant are open!

Date of stay: July 2016
Thank Sasibug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2016 via mobile

Stayed 1 night with 2 other friends. Room was great, not sure if the beds were actually queen or just doubles. Very clean and new. Great discount since the hotel isn't finished yet; no restaurant, pools/hot tubs, or spa. Location is at the end of downtown shopping and restaurants. Very friendly staff.

Date of stay: July 2016
Trip type: Traveled with friends
Thank Girlbubbly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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