We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice owner, but tired resort”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
The Crossing Resort
Reviewed June 29, 2013

My stay here was ruined by two things. Firstly, the manager was extremely rude on arrival and secondly, I twisted my knee when the decking broke due to rotten timber and I again found the manager to be extremely rude and a liar to boot. Both these events offset what was otherwise a superb location in the centre of the Ice-fields Parkway.

The saving grace to my stay was the wonderful location - an evening in the quiet and solitude of the rockies is to be cherished, the concern of the owner - such a contrast to his manager, and the refund I received for the inconvenience of a twisted knee and a day of throbbing pain.

The rooms were very clean and comfy. But lacked facilities I have found commonplace on my travels so far in North America. No wifi, just $7.20 per hour in the office. No drink making facilities, just use our cafe. Given the price, the tired nature of the venue - it needs some urgent maintenance of its decking - and the rudeness of the manager, I did not find this good value for money. There are plenty of older style venues out there that deliver where The Crossing falls down. It takes full advantage of its unique and fabulous location.

But if you want somewhere halfway between Lake Louise and Jasper, in a great location, where you can't be distracted by emails and Facebook, and which is comfy try The Crossing. But don't expect 3 or 4 star.

I know I am harsh in this review. But when you travel a welcome greeting is just so important. Falling through the decking just added to my negative feeling.

I did leave The Crossing with the feeling that the owner was very disappointed with my negative experience and he was very apologetic and concerned his venue did not come up to expectations. The manager did apologise for her rudeness as I left, but her apology felt half hearted and not sincere.

Room Tip: All rooms have fabulous views. Those facing south are better, but the back ones are ok and quiet.
See more room tips
  • Stayed: June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Redknight382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (350)
Traveler rating
Traveler type
Time of year
Language

204 - 210 of 350 reviews

Reviewed June 29, 2013

Had a one night stay at The Crossing, a perfect location if your planning a 2 day trip down the Icefield Parkway. The room was clean and quiet with a comfy bed and great views of the surrounding mountains. Although a little small the rooms were well appointed and perfectly suited to this rustic location. Check out the cool Pub next door, great deck with views and you can barbecue your own meal on the indoor barby. This place has a number of services such as gas, grocery, restaurant and liquor store.
Great place to stay if you want to experience the Rockies without rushing.

  • Stayed: June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank embassy101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

Stopped off here for one night on the way between Banff and Jasper. The staff were very friendly and helpful to get us a room. I wasn't expecting the bear warning though!! The lot was really nice and there are great facilities. The rooms were pretty small though and dark, we were unlucky and had a thunderstorm during the night so didn't sleep all that well with rain battering off the roof! Breakfast was so-so but the view you get whilst eating more than made up for that!

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ayrshire_lass85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2013

The staff at The Crossing were pleasant and very helpful. The hotel was clean and perfectly located. We did not want to rush our drive down the Icefield Parkway so this hotel was just right. We had read previous posts and as a consequence were not expecting much. We were very pleased to find that our room was spotless and quite comfortable. We also enjoyed our dinner in the Pub. An added bonus for us was being able to use the laundry.

Stayed: May 2013, traveled as a couple
2  Thank Wombat050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2013

This was a really good hotel. We got quite a good walk in rate. The rooms were really clean. The wildlife wandering around outside was great - look out for the Elk checking out our room.
The buffet breakfast was OK. Would definitely recommend this place.

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Paolo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2012

we stayed here in 2004 so knew what to expect.
It's great to stay half way the icefields parkway, so you have more time to fully enjoy this great drive (and you are on the road early, we were almost alone at the peyto lake lookout).
The motel is old fashioned, a bit "forest style" which I like.
The lady at the front desk was friendly and funny.
The room was clean and we had everything we needed, except... coffee making facilities. this is a thing I can't understand. In north america, you get this in the cheapest hotel, but not here. a real pity, as the cafeteria they offer is not charming at all. We went in there in the morning and left immediately, without coffee.
Instead we had our coffee (expensive though) at the lodge further down the parkway at the gorgeous bow lake.

You book this "resort" for its location, not for its quality and service. but the location is worth it. It was by the way the most expensive hotel of our holiday, and the one with the worst quality. but still, I do recommend...

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Belgian_traveller_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

Whilst The Crossing isn't the most luxurious place to stay it serves a purpose. Every time we visit the Rockies we spend so much time on the Parkway that it makes sense for us to stay here.
Yes the food is pricey but it's all about supply and demand. Previous commenters have mentioned the price of hot drinks. A word to the wise, the cafeteria does not charge for hot water. Take your own travel mugs, tea, coffee, sugar and hot chocolate and you can get 6 drinks for $2.79...the cost of a carton on milk from the cafeteria.
Yes the place needs updating but we have always found The Crossing to be clean, tidy and the staff friendly.
We will certainly visit again, it's a damn sight cheaper than staying by the Glacier!

Room Tip: If you're having the breakfast buffet, warm your plate in the microwave first!
See more room tips
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank CanadaGoose001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Banff National Park hotels
0 mi away
HI-Mosquito Creek Wilderness Hostel
23.7 mi away
Num-Ti-Jah Lodge
Num-Ti-Jah Lodge
#8 of 10 in Lake Louise
315 reviews
44.7 mi away
Fairmont Chateau Lake Louise
Show Prices
Show Prices
Show Prices
75.7 mi away
Fairmont Banff Springs
74.7 mi away
Moose Hotel and Suites
82.8 mi away
Banff Boundary Lodge
Banff Boundary Lodge
#1 of 4 in Harvie Heights
238 reviews
Show Prices
Show Prices
Show Prices

Been to The Crossing Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Crossing Resort

Address: Icefields Pkwy 93, Banff National Park, Alberta TOL 1EO, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
#9 Top resorts Hotel in Banff National Park
Price Range: $111 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Crossing Resort 2*
Number of rooms: 65
Official Description (provided by the hotel):
The Crossing Resort is family owned resort and located midway on the Icefields Parkway within 30 minutes of most major Attractions. Full services on site such as 3 dining venues a Pub, Gas Station, General store and Gift,Guest Center and Fitness Center. Check our website for our great Hike & Attraction packages ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Priceline, TripOnline SA, Cancelon and Evoline ltd so you can book your The Crossing Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Crossing Hotel Lake Louise
Crossing Resort Lake Louise
Crossing Hotel Lake Louise
The Crossing Resort Banff National Park, Canada - Alberta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing