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“Ski hill organization in the DARK ages” 1 of 5 bubbles
Review of Sunshine Village

Sunshine Village
Certificate of Excellence
More attraction details
Attraction details
Owner description: Sunshine Village sits high on the Continental Divide in the heart of Banff National Park, and is just minutes from the mountain town of Banff. Three sprawling mountains provide breathtaking sitelines, uninterrupted by any signs of civilization beyond the resort's leasehold. Ski or ride in Alberta and British Columbia in one run. Sunshine Village's seven-month season stretches from early November until late May - the longest non-glacial season in Canada. The Village's altitude of 7,082 feet ensures the snow stays dry. Sunshine can receive up to nine metres (30 feet) of snow in a season, and it stays all year.
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“Ski hill organization in the DARK ages”
1 of 5 bubbles Reviewed November 14, 2013

Every year Sunshine struggles with getting there start of season business ready. I'm lead to believe that most of their problems for not providing quality service in a timely manner relate to the on hill location of their server, location and or finding staff...etc. This is a yearly excuse which is a standard for this mountain. This includes everything from not being able to provide direct to lift services in there Calgary home office to how they run the hotel on the mountain and the extremely poor web site /updating.

I for one have decided not to buy season passes here any longer as they just can't seem to get their act together. Most of the responsibility and accountability lies with the hill management who must think that being in the Rockies is sufficient enough for most customers. In a competitive environment this place would be out of business. Unfortunately the front line people are left facing the customer with poor excuses for lack of organizational support needed to run an operation of this size seasonally.

Having skied both in the West and East of this continent it is shockingly apparent that Sunshine is run by people who are in the DARK ages. This is not a reflection of the people trying to do their job but rather how it is managed top to bottom and it's not surprising they are still in the bottom!

Visited November 2013
Helpful?
3 Thank Mjc2761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanya O, Manager at Sunshine Village, responded to this review, November 16, 2013
Thank you for your post on Trip Advisor. Will you please be so kind to contact me directly at driley@skibanff.com? We view a complaint as a favour and opportunity for us to resolve deficiencies and earn your loyalty back. I look forward to finding out more detail from you that will allow us to do so. Thank you in advance for your time.

Kindest regards, Dave Riley – Chief Operating Officer, Sunshine Village
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Milton, Canada
Level Contributor
66 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 39 helpful votes
“Best ski-in ski-out resort going”
5 of 5 bubbles Reviewed August 21, 2013

Fantastic location. First tracks on the mountain fresh powder. What more could you ask for? Stayed in the loft apartments which were snug, but very homey and clean. Lots of locker space to store ski equipment in between skiing. Great location and highly recommend.

Visited February 2013
Helpful?
1 Thank Glenn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Coast, Florida
Level Contributor
92 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 58 helpful votes
“I'm not much of a skier...”
5 of 5 bubbles Reviewed July 23, 2013 via mobile

I've tried it a few times in Colorado, thought I was at least a beginner but didn't feel that way after going down the first slope! Regardless of my expertise, it was amazing to say the least. We were the first ones out on St. Patrick's day and fresh powder is something in itself. My husband enjoyed it more as he is better than me but I enjoyed drinking green beer ($19 US pitcher of Coors Light...OUCH!). What I enjoyed most was skiing all the way down to the parking lot and taking the gondola back up, did that twice and found it was the easiest ride for me. Pretty embarrassing when you have 5 year olds skiing better than you...guess that's what happens when you live in Florida!

Visited March 2013
Helpful?
1 Thank Melanie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch
Level Contributor
47 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 47 helpful votes
“Something for everyone”
5 of 5 bubbles Reviewed June 7, 2013

We are intermediate skiiers and thoroughly enjoyed our three days skiing at Sunshine Village. We had a variety of weather conditions (from whiteout to blue dome days) and no matter what the weather there was always somewhere at Sunshine you could rereat to and continue skiing.

Positives:
Parking was easy, the lot was flat and if you couldn't park near the lift there was a shuttle bus.
Gondola from the base was efficient, fast and warm when it freezing cold outside.
Lots of different lifts/areas, with clear markings for beginners, intermediates or experts.
Uncrowded slopes and minimal lift lines - even on a busy weekend.
The Homeward Run back down to the carpark was great fun - not just a boring cat track like at some fields.

Negatives:
Parts of the field are quite flat, so if you don't like pushing it may not be the field for you.
The lift system was a bit tricky to work out initially, as the trail map doesn't clearly show uphills & downhills, meaning you might not be able to get to a particular lift if you don;t take exactly the right trail

Overall an awesome skiing experience & I'd go back in a flash!

Visited March 2013
Helpful?
2 Thank MincePye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericton, Canada
Level Contributor
142 reviews
44 attraction reviews
common_n_attraction_reviews_1bd8 74 helpful votes
“Ski Lovers Haven”
5 of 5 bubbles Reviewed May 30, 2013

This is where I learned to ski. Over the years they have continued to upgrade the lift system...only down side is the Parking. On busy weekends or holidays I recommend going early or you could be hiking in. Although they do have little tractors with wagons that will pick up up and bring you in to the Base. They mark their runs really well - which is great for the beginner skier.

During the Spring they have concerts on the weekend. A real blast.

Helpful?
1 Thank maggiemaeCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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