Can’t believe how impressed I have been over a long period of years with this branch & the other branches I have patronised., a change of ownership has ruined the name for what it stood for.
I had already been told by a local friend it had declined but decided to have lunch there today , despite.
My experience ;
I ordered the quiche just warm not “hot “ it came hot & soggy. I explained to staff I didn’t want hot plus it must have been microwaved, not the way to warm the quiche. Was told they could heat in the oven , which I said yes to. The member of staff that brought it to me said be careful the plate was very hot. Indeed it was, again a “hot “piece along with a side salad I told her you don’t put salad on a hot plate. No one had a clue , fancy a customer having to outline what should be , basic common sense.
I informed her I wasn’t happy had run out of time & requested a piece of cake I could take out , which she did give me & apologised.
I asked for a coffee to have when my food order arrived—- it came before, again apologies, plus no teaspoon , a wooden “coffee spoon” you have with a takeaway.
This experience cost me £ 8.00 , will never return. Upon leaving I mentioned the “spoon” she said normally you would have a proper spoon , “ they were all in the wash”
The only thing that was as before , the cappuccino , hence the 1 *
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