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“u'd better sleep on the streets”

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Klana Resort Seremban
Ranked #6 of 10 Hotels in Nilai
Chengdu
Level 5 Contributor
84 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“u'd better sleep on the streets”
Reviewed October 23, 2010

absolutely horrible, the toilet is dirty, looks old and damaged. the bed is not comfortable and dirty. It's quite noisy due to the club on the ground floor and the breakfast is horrible.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Objectively
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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19 reviews from our community

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Melbourne
Level 5 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 29, 2010

Furious. All our holidays in Asia are the result of much planning and research to find the cleanest, safest accommodation. Why, Air Asia, pretend to be doing us a favour after cancelling our flight? The favour would have been advising us to go back to our KL hotel, no matter what the inconvenience - even at midnight. Instead we were driven to this Allson flea pit, taken to this shanty town in the dead of night.
You know you're in trouble when the front desk girl is wearing a filthy uniform standing in front of walls stained all over with God knows what. The room has been mentioned here already and it IS worse than any idea of hell, it defies description - stinking, mouldy, bugridden, stained grey sheets, worn, small and FILTHY. Corridors, lift, hot and stink. Sprayed ourselves and room with aerogard insect repellent, but it needed nuclear irradiation.

I watched through the window some nefarious business being conducted below, outside a karioke bar, while trying to get some air into my lungs. Disgusted, tired and angy we tried to sleep in our clothes on top of the brown stained sheets (we also have photos but won't turn your stomach with them) and worried about our things being stolen, with good reason. Of course there is no safe. Not even water or a packet of chips.
Absolute worst ever, anywhere, can't believe we were so shocked we didn't leave, even that late. If you are sitting in the airport reading this because Air Asia has promised you accommodation due to their cock up, tell them to take you to the dog pound instead. That would be more humane-cleaner and safer.

Footnote: Airline staff DO NOT ELECT TO STAY HERE, never believe it. This Allson is the one next to Mc Donald's but even if there is confusion, the other Allson appears to be just as bad. Disgraceful Allson, worse any AIRLINE with the cheek to send anyone here, hang your heads.

  • Stayed June 2010, traveled as a couple
    • Value
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Helpful?
3 Thank ambochick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nilai hotels

Dubai
1 review
Reviewed March 2, 2010

Not to expensive..
Very affordable and convenient...
Staff are friendly and helpful

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nomad22Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level 5 Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed February 6, 2010

We were allocated to stay at the Allson Klana Hotel as part of Malaysian Airlines ‘free’ stopover hotel. I would describe this ‘hotel’ as worse than any backpacker hostel I ever stayed in; in fact it is the worst place I have ever stayed in. I think it is an insult that Malaysia Airlines continue to send customers here despite such negative feedback on this website and customers writing to complain to them.

I emailed to complain and attached the following photos, after 3 weeks I still had not received a response, so I went into the office in Adelaide, Australia to say I had complained and no one had responded. I then received a response from Malaysia Airlines saying... “We will definitely pursue this matter with the particular hotel as we in Malaysia Airlines always persevere to maintain and uphold our 5Star MH Status” and that was the last I heard from them.

The fact there are people on tripadvisor that have wrote appalling reviews on this hotel and have said over 2 years ago they have contacted Malaysian Airlines about this, clearly shows they are not interested in pursuing this matter or listening to their customers.

The Hotel is next door but one to a 24 hour McDonalds, so there is constant traffic and noise from people all night.

When we arrived at the hotel, the hotel bar was next to reception and there was karaoke taking place and the music was very loud. I asked when we were allocated our room that we were not above the karaoke bar and we would not hear the noise, they assured us we would not hear the noise which was true, because the old fashioned air conditioning in our room was so loud it drowned out the karaoke noise!

We stayed in room 423. The standard of the room was appalling. The enamel was all peeled off the toilet seat, there was mould along the bathroom sink, the shower had broken tiles and just looked terrible, the sheet on the bed had cigarette burns in it and the valance along the bottom of the bed was all stained. We have attached photos of the state of the room.

At 2.30 am we were woke up by loud shouting and people banging doors. It seemed to be a group of young people such as university students or a tour all travelling together. I went out into the corridor and asked them to be quiet and explained we were trying to sleep.

The quality of the food for breakfast looked poor and knowing we had to then sit on a flight for 13 hours we decided to eat only toast, so we didn’t get ill during the flight.

If it had been pointed out to us that this is the standard of the ‘free’ accommodation, then we would have kindly turned down the offer and stayed in the transit hotel in KL airport.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JessicaBerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Littlehampton, United Kingdom
Level 6 Contributor
115 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 4, 2010

Quite simply this is the worst hotel I have ever stayed in! It was booked for us as a gratis room following a change of flights by Air Malaysia - as an airline they are fine, but as hotel bookers they obviously do not vlaue their customers in any way. The hotel is over an hour's drive from KL and still some distance from the airport - there is nothing around it - except for a largish supermarket where we got some food rather than eat in the dirty, smelly hotel restaurant. Rooms were awful - dirty, mouldy and in more than dire need of a makeover - and the airconditioning didn't work in the room.
The area outside of the hotel is completely rundown with several derelict building in the immediate vicinity. We had been staying in KL anyway at another hotel, had I realised the standard of this hotel there is no way I would have moved to this hotel EVER. If you are offered this hotel by Air Malaysia for a free night it would be well worth your while to turn it down and spend £25 on somewhere you could sleep in clean sheets without putting your bags in front of the doors.

  • Stayed December 2009, traveled with family
    • Value
    • Location
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Helpful?
2 Thank Jules-and-Lloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 31, 2009

I think the confussion arised from two hotels.. one the alson klana resort which is pretty good and the the hotel at putra nilai which is absolute garbage..set in pretty much horrible surroundings the interior of thealson klana putra niliai hotel does not fare any better. I was put up there by Malaysian Airlines who goofed up my flights in the first place. Expecting at least a half decent hotel I was shocked to see the worse than a motel standard lobby and the same with the rooms. so travellers beware..!! Wont be travelling with Malaysian Airlines if they dont fix their choice of "hotels".

  • Stayed December 2009, traveled as a couple
    • Value
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Helpful?
2 Thank FredBread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sarawak
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 23, 2009

travel agent in KLIA recommended this 'hotel' saying MAS transit passengers stay here. it was a night in hell - my room had cockroaches and bed bugssssss crawling out from everywhere! Even in the shower room - hotel said no more available room and they refused to refund my money! Avoid this hell hole ...just spend the night in the airport..i am still traumatised from the experience

  • Stayed December 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank borneo09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Klana Resort Seremban

Property: Klana Resort Seremban
Address: PT 7182, Jalan BBN 1/2E, Bandar Baru Nilai | Darul Khusus, Nilai 71800, Malaysia
Location: Malaysia > Negeri Sembilan > Seremban District > Nilai
Hotel Style:
Ranked #6 of 10 Hotels in Nilai
Price Range (Based on Average Rates): $
Number of rooms: 200
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Klana Resort Seremban Hotel Nilai

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