The gals are sweet as ever but if you have the first appt in the morning, no one knows who you are, if you paid, that you have an appt? We paid ahead and scheduled all our spa treatments and it was a bit of a struggle at each appt to get that across. The treatments, however were awesome. It would have been nice to have the same person each time but ok. The hot tub--is not hot--very weird. Shaded, ice cold water with bubbles was not enjoyable. The sauna was too hot to sit in and no one seemed to know how to work it. I suggest the wraps. you get a full massage with them and they are fun and good. Just tell them to cut the air in the room or you shiver the entire time!! I had 4 treatments total during my week at Riu Jalisco
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