My wife and I stayed the week of Dec 28/2012 to Jan 4/2013. Hotel was very clean, room was also very clean and the cleaning staff was great. The grounds were very well kept, except for the sketchy electrical cords duct taped to the sidewalks and just taped to each-other.
We were quite disappointed with the quality of the food, buffets were always running out of food and when there was food, it was cold.
New years eve dinner was a joke, the only restaurant open was the main Buffet. It was poorly organized and it was a buffet AGAIN.
We did make dinner reservations on three other nights thinking it would be better food/service. Nope, Buffet at the Asian restaurant, poor service, and same food was available at the main Buffett restaurant.
Steak house 2 other nights. The meal was actually served at the table. Not bad food there I guess.
When we went for breakfast the tables were all dirty, stained cloths, had to clean off our own table and find our own pot of coffee. Chipped dishes were pretty much the norm.
The beach was always filthy, never raked. When using the beach loungers we never got a good one. It would be Broken, dry rotted, sagged out, or any combination of those.
The servers working the pool areas and the beach were pretty good considering they appeared to be under staffed. They were the only people I tipped.
The pool bar always had a huge line, due to pool and beach servers use this bar as well.
You may read this and think, "Here's another person who just always complains and can't be satisfied"
Well this was my fourth trip south and this is the only place that has disappointed me and my wife. Two of our last trips were also during very busy times with the hotels at capacity.
I will never stay at a Riu again.
- Official Description (provided by the hotel):
- * In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 9-story building * 3 km / 1.86 miles from various shops * 13 km / 8 miles from the airport * 1 km / 0.62 miles from Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more less
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- Also Known As:
- Riu Vallarta Hotel Nuevo Vallarta
- Riu Vallarta Nuevo