Here are some tips for surviving your stay at this Riu Hotel;
Expect that from Thursday afternoon until Monday morning the hotel will be taken over by local Mexican tourists. You will not be able to get within 10 feet of a bar, a buffet or a pool. They simply over take the resort and management does nothing to correct things like kids in the adult pool, broken glass littered all over the resort of blaring radios from one end of the resort to the other. It took us 3 hours to check in when we arrived on 12/10/28 because the hotel was overwhelmed with people. The same thing happened when we checked out a week later, (see pics).
The best solution for this is to plan all of your outside activities for those days, like we did. If you would like to eat during the busy times, get to breakfast before 8 AM while the locals are still sleeping it off. Lunch and dinner are total disasters with endless line ups, screaming babies and people who have no concept of taking their turn in line. During the week, the hotel is amazing but the rest of the time, its a total write off.
2. ROOM DOORS
The doors in the room do not latch, therefore they do not lock. We discovered this pretty quickly which was a good thing because people were having things stolen from their rooms and I think this maybe be why. Although the door in your room closes automatically, you have to pull on it to make sure that fully closes, engaging the lock. We heard of an incident where 2 cell phones were stolen and $200 in cash was taken from a room and another incident where an Ipad was taken from a room. The door issue is probably the culprit here.
3. The SUN WING REP and the HOTEL MANAGEMENT
The Sun Wing Rep is there to sell you tours and to make sure that you get on and off the right plane or bus. He may be able to give you some helpful advice but for most people what ever he tells you is just usually common sense, nothing earth shattering. The Hotel Management does not care about anything that is happening in the resort. You can report problems but, rest assured, nothing will be done. If you understand these things and realize that your complaints will fall on deaf ears, you can conduct yourself accordingly. Knowledge and prevention will go along way here.
We lost a set of pool towels and a pair of sunglasses from around the pool. Naturally this was during the busy time. No point in complaining about because nothing will happen. Do what we did, bribe a waiter with $10 and he will happily grab you a couple of new towels from the towel shack. Bring $15 sunglasses and expect to have them stolen, because they probably will be.
The food gets boring after a week, when you can get to it that is. The food choices and quality improve exponentially when the weekend comes, however you cannot get anywhere near it. The themed restaurants are a bit of a joke, for instance when the buffet at the Japanese restaurant is empty, the meal is over. They do not refill anything.
6. SCREAMING MEXICAN BABIES EVERYWHERE
There is no solution for this other than leaving the resort when its baby season, (Thursday to Monday). Screaming babies can be found everywhere but are especially popular at any restaurant, the adult pool, the pool bar or for diaper changing on the pool deck. There is no escaping them.
Believe it or not, this "5 Star" resort only offers 90 minutes of "free" internet access a day. You must go to the lobby to use it. Want it for a week, $70 please. Never have I had to pay for the internet while in a Mexican hotel. Bush league.
This property has the potential to be a great resort. Lack of rules, special treatment for locals and the Riu philosophy of renting out every single room at fire sale prices to locals do nothing to make it great. Obviously the door issue is a major concern but at least you know about it now.
- Official Description (provided by the hotel):
- * In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 9-story building * 3 km / 1.86 miles from various shops * 13 km / 8 miles from the airport * 1 km / 0.62 miles from Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more less
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- Also Known As:
- Riu Vallarta Hotel Nuevo Vallarta
- Riu Vallarta Nuevo