Just got back from a week at the Grand Mayan between Christmas & New Years. Based on the reviews I thought this place would me amazing, in short, it wasn't. The following are the positives & negatives.
-The hotel itself was very interesting & very nicely decorated. The entrance feels like the entrance to a theme park ride, with Giant statues adorning the sides of a dark room.
-The grounds were absolutely amazing. The pool area was surrounded by a lazy river that I enjoyed thoroughly. There must have been a good 8 pools in the back section of hotel complete with a slide & wave pools.
-The gym was very nice as well although you have to walk across the road to the Mayan Palace to use their spa which was rather nice.
-Also you can't beat the weather at this time of year in Mexico, just the best anywhere.
-Try upgrade to the 1 bedroom suite it is very spacious.
-The mattresses were atrocious. I slept like I did when I was travelling europe & staying in hostels. They should have put a little extra money into this instead of the other useless items like the freezing cold deck pool. I was not alone here as every one I went with said the same thing.
-The service was also pretty aweful. Not much of the staff speaks english & when you try to order something at the pool or the room, most of the time it took over an hour to get the item. Also, the pool rules were very grey. At times we were told we could not reserve chairs by putting stuff on them in the morning (one time they even took our stuff). Other times it was ok. We constantly had to fights with other guests over chairs because the rules are not clearly defined. Ask the pool employees they don't know them either, very frustrating. Did I mention there were no chairs available, ever! Maybe it was the time of year.
-The food was bad pretty much across the board. I ordered a hamburger everyday at the pool becasue it was the safest thing I could find & even the burger wasn't very good. The buffet breakfast was overpriced & very average.
-The hotel pretty much charges you for everything they can, squeezing every penny out of you. $7 for the maid to clean the dishes, $5 for 30 minutes of internet, $80/week for gym usage, & the list goes on. I expect to pay for some of these things but not everything under the sun.
-The room we had, while a nice size was very dated. There were black stains on the wall, the furniture was old, & you already know about the mattress. Also, almost no english channels on TV. The walls are incredibly thin & the doors don't have hydraulics installed on them, so everytime someone let the door close, it sounded like someone banging a hammer against the wall.
-Too many loud kids. While I can usually handle this, the first room we had before we switched rooms had a bunch of kids crying at all hours of the night. It sounded like they were crying right next to me, just shoot me now.
I can't believe this place charges upwards of 500 dollars a night for staying here. While these are standard rates for the hotel, I can't imagine anyone actually pays this amount as I am sure most use timeshare. If you are going to spend this much, I beg you please go to the Four Seasons Punta Mita just north of Puerto Vallarta. You won't regret it. Nicest hotel I have ever stayed at, period. It is worth the extra money.
The hotel owners just got this place wrong, I can't emphasize this enough. They just don't understand service like luxury resorts should. This place is truly all window dressing & no substance, so save yourself the time & just do not stay here.
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- Also Known As:
- Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
- Wyndham Nuevo Vallarta
- Grand Mayan Resort Nuevo Vallarta
- Grand Mayan Puerto Vallarta