We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Our trip exceeded expectations, beautiful place, exceptional hosts and a place I'd come again for sure.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
The Grand Mayan Nuevo Vallarta
Ranked #11 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
1 review
“Our trip exceeded expectations, beautiful place, exceptional hosts and a place I'd come again for sure.”
Reviewed March 30, 2014

Our rooms were amazing, the resort was all we needed (pools, golf, great food and much more) the hotel was beautiful and our hosts were second to none. We heard about the place and were introduced to the place from Michelle Doyle and she set us up and delivered on everything. We will definately come back here as much as possible.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fitch20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review, April 28, 2014
Dear Fitch20:

We are always grateful that our guests take time to share their vacation experiences at The Grand Mayan. We are happy you enjoyed our accommodations and our spectacular pools. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets, We are certain Michelle will gladly receive your feedback, as all our staff is always looking to meet our guests’ expectations to the fullest.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly appreciate your preference and look forward to serving you again in the near future.

Happily,

The Grand Mayan Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,339 reviews from our community

Traveler rating
    1,817
    842
    367
    161
    152
See reviews for
1,713
811
38
11
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (822)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 30, 2014

My vacation was everything I expected and more!

I arrived at the resort at night which typically isn't ideal and takes until day light to feel settled but the entire resort and entry is beautiful! All of the staff was so friendly and accommodating and the wAlk into the resort is exotic and lively, I was so occupied taking everything in I didn't even realize it was night time.

Unfortunately the first day was unseasonably rainy but we got some fantastic tips from Michelle Doyle on what to do at and near the resort and we ended up having a fantastic day from beginning to end. We Didn't even miss the sun between eating amazing food on and off the resort wandering into shops and making our way to the casino at night.

Although we made the most of the rain my friends and I were thankful for the sun when it came and it didn't leave the rest of the week. Our second day left the sky so clear there was amazing views of the mountains which I hadn't been able to see on previous trips to PV and the sunsets.The best.

This vacation was the first time I took advantage of the golf scene in Mexico and I was not disappointed. It's stAndard practice to have a caddy for all golf rounds which i haven't had the opportunity to appreciate before this experience. The course was well kept and the evening round made for some unbelievable backgrounds. Max was our caddy for two of our three rounds and we couldn't have been more impressed with his knowledge and professionalism. He truly made the experience unforgettable.

Overall there is no doubt we will be returning as soon as we can!! Truly the best getaway I've had in a long long time.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review, April 28, 2014
Dear Michael H :

Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are certain Michelle will gladly receive your feedback, as all our staff is always looking to meet our guests’ expectations to the fullest. We are also happy that you consider our resort to be beautiful.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly appreciate your preference and look forward to serving you again in the near future.

Happily,

The Grand Mayan Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Placentia, California
Level 5 Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 29, 2014

The fine print located on the standee menus for the "pricey" restaurants above the mart said that the prices included gratuities. We confirmed that all bar/restaurant prices included tips. We decided that we would only add a tip when we received exceptional service; sadly, although we received generally good restaurant and bar service, none reached the level of excellence that would trigger additional gratuities for us. Save yourself 10-15% on your food/beverage costs and only add an additional tip when you receive service "above and beyond" what you would expect from a 5-star resort.

Room Tip: If you are Grand Mayan (as opposed to Palace), get a room in buildings 1-4. They are closest to the...
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Baldlegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 28, 2014

Great property, major improvements since here last. Will be coming again. Units are beautiful. Manny was helpful updating us on all new features. I recommend anyone to come to the Resort, it is great.

Greg and Andrena Tylor
Calgary, AB, CA

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ramskate2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review, April 28, 2014
Dear Ramskate2 :

Thank you so much for commenting about your stay at The Grand Mayan. We really thank you for your kind comment about the staff and the service they provide.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly appreciate your preference and look forward to serving you again in the near future.

Happily,

The Grand Mayan Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 28, 2014

We have visiter Grand Mayan resort togethers with our pleasant guide, Imaria, WHO has shown us round in the area of luxury hotels, beautiful gardens and pools. Many things changed since our last visit to Grand Mayan for 7 years ago. We saw the new hotels Grand Bliss and Grand Luxxe and were amazed by the High standard of the accomodation and the quality of the service. The gym area was very Well equipped, the food in Samba restaurant Was delicious and the entertainment in Santuario Was og High quality.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Ewa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review, April 28, 2014
Dear Ewa L :

We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn that you had an overall good time and enjoyed the food at Samba, the gym and accommodations We are always happy to learn our staff exceeds our guests' expectations, as we consider them one of our biggest assets. We are certain Imaria will gladly receive your feedback.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We look forward to welcoming you back and continue making your stays memorable!

Happily,

The Grand Mayan Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatineau, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 28, 2014

Angela was very good at what she does! We thank you and we appreciated the tour she gave us! We would go back there anytime. We hope to see her again in the future and we might upgrade at the new site!

Stayed January 2014, traveled as a couple
Helpful?
1 Thank MoeBrennan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review, April 28, 2014
Dear MoeBrennan :

Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing service excellence. We are certain Angela will gladly receive your feedback.

We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you.

We truly appreciate your preference and look forward to serving you again in the near future.

Happily,

The Grand Mayan Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 28, 2014

We just returned from a week's stay. We chose to eat off-site after the first day because the food was terrible and seriously over-priced (there are some decent restaurants close by). My biggest disappointment was discovering that some of my jewelry was missing from my cosmetics bag the morning we were leaving. The staff did not seem to care about this at check out. And don't bother wasting your time on the breakfast presentation unless you really want to buy - what a terrible experience that was!!

The pool/waterpark area was nice for children and the overall environment was quite family-friendly, but I would not go back there because of the way we were treated.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mhp541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nuevo Vallarta hotels
4.6 mi away
Villa del Palmar Flamingos
0.7 mi away
Paradise Village Beach Resort & Spa
1.9 mi away
Grand Velas Riviera Nayarit
Grand Velas Riviera Nayarit
#1 of 27 in Nuevo Vallarta
2,520 reviews
Show Prices
Show Prices
Show Prices
2.6 mi away
Marival Residences Luxury Resort
Marival Residences Luxury Resort
#3 of 27 in Nuevo Vallarta
2,032 reviews
4.6 mi away
Villa La Estancia Beach Resort & Spa Riviera Nayarit
1.1 mi away
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta
#6 of 27 in Nuevo Vallarta
4,281 reviews
Show Prices
Show Prices
Show Prices

Been to The Grand Mayan Nuevo Vallarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Grand Mayan Nuevo Vallarta

Property: The Grand Mayan Nuevo Vallarta
Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Nuevo Vallarta
#7 Luxury Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#11 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Grand Mayan Nuevo Vallarta 4.5*
Number of rooms: 795
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Cheap Tickets and TripOnline SA so you can book your The Grand Mayan Nuevo Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing