During our stay in the Mayan Palace Puerto Vallarta Resort, we decided to take the Mayan Owners update at the Grand Mayan Nuevo Vallarta. I knew that it was going to be basically a sales pitch to get us to upgrade our membership, but I really was interested in seeing what Grupo Vidante had done with the old Property.
At the Nuevo Resort we were met by Craig Rock a fellow Canadian who works for the a consultant Company for Vida Vacations. He joined us for the free buffet breakfast which was really good. A lot of selection, and filling. He then toured the facility with us explaining the improvements that were made. We were fortunate as the last plantings were done only a few weeks before, and everything looked great.
I especially liked the new market they added, which includes a bakery. Although likely much more expensive than going out to shop, it is convenient. Due to how the resort is designed, and the fact that it is so large, it makes it very difficult to get out.
We saw sample suites of the Grand Bliss and Grand Luxxe-very impressive. Although we noticed that even at this level, there were no ovens. At the Grand Mayan section, we were able to leave our tonnage daughters to try out the Lazy River while we continued on to the 'getting done to business' part of the agenda.
Craig was very forth coming in saying that at some point they would be looking over our contracts and providing us some options. He was always respectful of our time, and provided accurate information. He explained that the company no longer sold timeshares in the traditional sense, but instead sold Private Residents Club memberships. The arrangements are more complicated now and a lot more costly, but there were apparently some investment benefits. It's not for me, but please do your homework if you are really interested as the dollars are very high (at least initially).
Craig reviewed our two existing contracts and seeing that one of our contacts was over 25 years old, and recently renewed, and that the other contract was 15 years old, he called in his manager Camilla to assist. She recognized that our older timeshare contracts had some benefits (i.e. very low maintenance fees and a Seniors Certificate) ,and she tried her best to provide some options to get us to upgrade.
Ultimately, we clearly stated that we were quite happy with the current arrangement. This is where Corporate got involved (and dare I say it does not matter which presentation you go on, it's always the same). Carla from Corporate was clearly frustrated that we were not interested in upgrading. SHe was actually quite rude to Craig in front of us which is unbelievable. My wife later confessed that she felt very unconfotable when she joined us.
We finished with Craig at about 2 o'clock and we enjoyed the rest of the afternoon at the Grand Mayan area, around the Lazy River. From start to finish it took about four hours, but for us it was worth it to see what Grupo Vidante has done with this property. It is truly amazing, but really not for me. It is very upper scale, and very spread out. With the exception of the Sea Garden, the walk (or golf cart) to the beach is quite long. Also, the resort is really designed to make it a chore to get out, so you really need to be prepared to stay there.
Craig, thanks for being so informative and being such a great host at the resort. We hope to get in touch with you again!
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- Also Known As:
- Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
- Wyndham Nuevo Vallarta
- Grand Mayan Resort Nuevo Vallarta
- Grand Mayan Puerto Vallarta