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“Grand Mayan Nuevo Vallarta-Members Update”

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The Grand Mayan Nuevo Vallarta
Ranked #11 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
Vancouver, Canada
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Grand Mayan Nuevo Vallarta-Members Update”
Reviewed February 25, 2014

During our stay in the Mayan Palace Puerto Vallarta Resort, we decided to take the Mayan Owners update at the Grand Mayan Nuevo Vallarta. I knew that it was going to be basically a sales pitch to get us to upgrade our membership, but I really was interested in seeing what Grupo Vidante had done with the old Property.

At the Nuevo Resort we were met by Craig Rock a fellow Canadian who works for the a consultant Company for Vida Vacations. He joined us for the free buffet breakfast which was really good. A lot of selection, and filling. He then toured the facility with us explaining the improvements that were made. We were fortunate as the last plantings were done only a few weeks before, and everything looked great.

I especially liked the new market they added, which includes a bakery. Although likely much more expensive than going out to shop, it is convenient. Due to how the resort is designed, and the fact that it is so large, it makes it very difficult to get out.

We saw sample suites of the Grand Bliss and Grand Luxxe-very impressive. Although we noticed that even at this level, there were no ovens. At the Grand Mayan section, we were able to leave our tonnage daughters to try out the Lazy River while we continued on to the 'getting done to business' part of the agenda.

Craig was very forth coming in saying that at some point they would be looking over our contracts and providing us some options. He was always respectful of our time, and provided accurate information. He explained that the company no longer sold timeshares in the traditional sense, but instead sold Private Residents Club memberships. The arrangements are more complicated now and a lot more costly, but there were apparently some investment benefits. It's not for me, but please do your homework if you are really interested as the dollars are very high (at least initially).
Craig reviewed our two existing contracts and seeing that one of our contacts was over 25 years old, and recently renewed, and that the other contract was 15 years old, he called in his manager Camilla to assist. She recognized that our older timeshare contracts had some benefits (i.e. very low maintenance fees and a Seniors Certificate) ,and she tried her best to provide some options to get us to upgrade.

Ultimately, we clearly stated that we were quite happy with the current arrangement. This is where Corporate got involved (and dare I say it does not matter which presentation you go on, it's always the same). Carla from Corporate was clearly frustrated that we were not interested in upgrading. SHe was actually quite rude to Craig in front of us which is unbelievable. My wife later confessed that she felt very unconfotable when she joined us.
We finished with Craig at about 2 o'clock and we enjoyed the rest of the afternoon at the Grand Mayan area, around the Lazy River. From start to finish it took about four hours, but for us it was worth it to see what Grupo Vidante has done with this property. It is truly amazing, but really not for me. It is very upper scale, and very spread out. With the exception of the Sea Garden, the walk (or golf cart) to the beach is quite long. Also, the resort is really designed to make it a chore to get out, so you really need to be prepared to stay there.

Craig, thanks for being so informative and being such a great host at the resort. We hope to get in touch with you again!

  • Stayed February 2014, traveled with family
    • Location
    • Rooms
    • Cleanliness
Helpful?
3 Thank Ralph1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review, April 28, 2014
Dear Ralph1000 :

Thank you for your taking the time to write a review about your visit to The Grand Mayan. We really thank you for your kind comment about the staff and the service they provide. We are certain Craig will gladly receive your feedback, as all our staff is always looking to meet our guests’ expectations to the fullest.

Comments like yours inspire us to continue creating ideal vacation experiences.

We truly look forward to serving you again in the near future!

Happily,
The Grand Mayan Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (821)
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English first
Nuevo Vallarta, Mexico
1 review
Reviewed February 25, 2014

Sofia R. provided an update to my membership @ this Vida Resort. She was respectful & very clear while telling us a very complex procedure. These weeks are the first time we are using our Vida Vacation Membership so it was very helpful.

Gran Mayan is very nice, but unfortunately they do not provide WiFi access as included with payment / weeks.

The whole staff is very sweet positive & readily give plenty of heartfelt greetings to customers.

  • Stayed February 2014, traveled with family
    • Value
    • Location
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Helpful?
Thank Donna V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review, April 28, 2014
Dear Donna V:

Thank you so much for commenting about your stay at The Grand Mayan. We really thank you for your kind comment about the staff and the service they provide. We are certain Sofia will gladly receive your feedback.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly appreciate your preference and look forward to serving you again in the near future.

Happily,
The Grand Mayan Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 24, 2014

The facilities are absolutely top notch and ,with the overall plan for the whole complex, it promises to be a resort that is well worth more than one visit. Nothing on-line can do justice to what is there and will continue to be there.
The greatest strength of this resort, however, may be its staff. They seem to all be alive, respectful, courteous and always willing to help with just about anything. They simply make you feel great. This applies to all the staff whether they are in the lobby, in the rooms or on the grounds. I could cite many of the staff but risk excluding someone that should be mentioned. Nevertheless, Daniela Contreras is among the very best. She has met with us several times and we have full confidence and trust in her ability and desire to find the very best for us.
This is a great place with a wonderful staff -- like Daniela.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank JAF363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 23, 2014

It is totally inconceivable to us that any negative comment could be made about the Grand Mayan Resorts, Nuevo Vallarta. The beauty of grounds and location, the quality of the spas, golf courses, water slides, kids pools, activities, gyms, lazy river, shopping and variety of restraunts is unparalled. But what makes your stay most memorable will be the friendliness of everyone on the resort from all the service workers, cleaning staff, ground crew, management and sales representatives. They all truly care about making your stay the best it can be. Don't spend even one second worrying about your personal safety on the resort. Just lay back and enjoy these wonderful people and their amazing culture. Please do yourself and your family a big favor and see any of the Grand Mayan resorts for yourself. On behalf of our family a big thank you to Kimberlee Wolfe and Ron anderson at the Nuevo Vallareta Resort for assisting us in assuring our family will have many future vacations in paridise. John & Laura Jones, Edmonton AB Canada

  • Stayed February 2014, traveled with family
    • Value
    • Location
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Helpful?
5 Thank john_laura2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Arizona
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 22, 2014

We had not been to the Grand Mayan at this location since 2009. Things have changed. First of all, the properly has really expanded to the extent it is difficult to navigate. And all walkways lead to the Plaza which is very expensive. The grounds and pools are beautiful. The Lazy River and water slide are great. The daily activities are run by an group of enthusiastic young people who are a lot of fun. The ocean location is great. But trying to leave the property to explore nearby restaurant, etc. is very difficult. They hold you captive if possible. Luckily we knew some of the old routes and were able to "escape".
Checking in and out was a time consuming nightmare. Apparently their computers have not caught up with their expansion. The rooms are fine. Nothing to rave about but very adequate. However. They charge daily if you use their coffee--in a mismatched coffee maker. Luckily we brought our own.
The staff and service was delightful except for the gal who welcomed us and asked us to attend a breakfast "to learn their new way of making reservations" We told her we were not interested in a sales pitch and she assured us it was not. Well, it was. Luckily our salesperson, Carlos, was very understanding and got right to the point. He was delightful but his "Hench-woman" was not. Hard sell and nasty.
Food at the restaurants are ok, but not great. The only breakfast option is a Buffet which is $12.50p/p. It is very good but if you only want a small breakfast, it gets pricey. We went to Tramonto--a very expensive Italian restaurant. It was mediocre at best for $140.
They have oversold timeshares and getting a reservation is difficult. We asked for an oceanside room but were told others had priority over us. Chances are, we will not be returning to this property.

  • Stayed February 2014, traveled with friends
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Helpful?
7 Thank gloria1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bishop, California
Level 5 Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 22, 2014

This is a very large estate. Our room was clean, spacious and extremely well kept up. We loved our individual dip pool in our room. Our kitchenette held everything we needed for our stay. We usually had breakfast and lunch there, and dinner off of the property. The cost of food was quite high, and numerous restaurants are only short taxi ride away. We spent our days at their multiple lovely pools, especially the "wandering river." We loved going from pool to pool, and the service was great at the pools...actually the service was wonderful over the entire resort. I really enjoyed the spa and the massage was wonderful. There was an unfortunate near drowning of a child, which was handled extremely efficently and discreetly.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank jan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 22, 2014

We love Mexico from the sunsets to great people, food and fun. We stayed at the Grand Bliss and the Grand Mayan this time. It is a beautiful well kept clean resort with friendly and helpful staff. The room was excellent with a view from watching them build this great place to a beautiful view of the ocean. The resort restaurant and bar service was great from poolside to fine dining.The food is delicious, well prepared and presented. We also had nice meals off the resort.The entertainment at Santuario was awesome, especially the sand painter. Try Rhythms of the Night or a Beach Party, they are a night to remember.
Life on the beach is terrific and fun from romantic walks to suntanning, happy hour and wadding or playing in the ocean.The guys rented sea doos and also went fishing which was AWESOME. Just talk to Fernando on the beach and he will set you up with the most amazing fishing trip, an experience of a lifetime or call Cell 044 322 1505275.
Over all You are the one that makes your holiday a memorable one and they are all there to help you do it!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review, April 28, 2014
Dear Denise B:

Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, the grounds, the pools , the Santuario and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.

We are always happy to learn our guests have a fantastic time with us! Comments like yours inspire us to continue creating ideal vacation experiences.

We truly look forward to serving you again in the near future!

Happily,

The Grand Mayan Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Grand Mayan Nuevo Vallarta

Property: The Grand Mayan Nuevo Vallarta
Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Nuevo Vallarta
#7 Top resorts Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#11 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Grand Mayan Nuevo Vallarta 4.5*
Number of rooms: 795
Reservation Options:
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta

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