We just got back from a 6-day stay. We swapped for a one-bedrrom through RCI.
I'll start by saying that this hotel has a lot going for it, but please read to the end for the full story.
The pool -- This is the most amazing pool complex I've ever seen. My kids, ages 8 and 10, my husband and I particularly enjoyed the waterslide, wave pools and lazy/wavy river. The kids were in the water all day, every day. It was nice that the none of the pools were over 4 feet deep. My husband and I felt like we could read/relax while the kids swam nearby. We never sat by the activities pool, but the grown-ups who did all seemed to be having a very good time.
The resort, including the rooms, is very clean. Also, the staff is very attentive and polite, if not always helpful. We stumped a concierge when we asked him where to find good Mexican food. He said there was none to be had in Nuevo Vallarta. We were not pressured to attend the time-share presentation. We initially declined, and got only one phone call during the week.
We did have a couple of good Italian/American meals at Tramonto's. I recommend the beef tenderloin -- it was delicious. We tried to go to Green Break for dinner, but children under 12 are not welcome. We ate all lunches poolside. It was always easy to find a waiter to bring it to us. Because the kids were tired after splashing around all day, we ate almost all of our meals at the resort. We had two dinners off the property. We had pizza at Guidos (pretty good) and seafood at La Laguna (tasty, but got many mosquito bites sitting next to the lagoon).
And now to the rooms:
I would not come to this resort if you cannot get an ocean view.
I'm a fairly easy-going person and I like to relax on vacation. The noise in this hotel made that very difficult. We spent the first four nights with a parking lot/street view. I don't care much about the view, but the noise level was loud and constant. We arrived at 7 p.m. on Friday to jackhammers. A fleet of buses, which bring the employees to and from work, runs from 5 a.m. to midnight. They beep like crazy when they back up. In addition, car alarms were going off at all hours in the parking garage. My husband spends 100+ nights a year traveling, and he said this is the noisiest hotel he has ever been in.
Amazingly, we were able to switch to an ocean-view room for our last two nights. It was like being in a different hotel. We were shielded from the construction/road noise. Also, the room was better equipped than the other one we had. It had a sponge, kitchen trash can, and cork screw -- things the first room didn't. We were even given a fruit basket! Also, the maid did our dishes, which didn't happen in the other room either. All rooms could benefit from a screen door. That way, we could have enjoyed the fresh air outside without the bugs (more mosquitos!).
Much has been made of the uncomfortable beds in other reviews. The beds were fine, but the pillows and the couches were horrible (fine for sleeping, but bad for sitting). Also, be aware that all one-bedroom units are smoking units. Smoking is also allowed all over the pool, and many people were taking advantage of the opportunity. Those of us who don't smoke found it stifling!
We ate almost exclusively on site, and both of my children came home with a touch (or more) of "Montezuma's Revenge." We've eaten all over Cabo three years in a row without this happening. We won't be rushing back to the Grand Mayan or Nuevo Vallarta.
- Also Known As:
- Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
- Wyndham Nuevo Vallarta
- Grand Mayan Resort Nuevo Vallarta
- Grand Mayan Puerto Vallarta