Overall, we had a good vacation... but the resort was completely hit or miss, with lots of misses.
- Beautiful, lush grounds
- Lots of fun golf carts and routes to get around the grounds. Although not 100% easy to figure out which one goes where (for example, they have two #1 routes).
- Huge pools. A faster lazy river. A huge water slide. Two wave pools. And a cute kids water park. Could be perfect if the water is heated in the other 90% of the water. So no one really played except for in one VERY crowded part of the pool.
- Fun activities crew.
- Excellent (but expensive) food at the Gong (Asian) and Epazote (Mexican).
- The wrist bands have RF ID and work as the key to your room. No more lost key cards. Wicked awesome!
- Nice gym. If it didn't close 45 minutes early (note the book said hours were 6 am to 11 pm, my husband got kicked out at 10:15 after they told him they had already let him stay 15 extra minutes).
- Check in process took over 90 minutes. Bell boys remove luggage from the car in a central area for all of the resorts (Grand Mayan, Mayan Palace, Bliss, and Luxe) and place on carts, to take to golf carts, to put on carts, to take to the room. In the mean time, guests walk about a tenth of a mile, which is not bad if you don't have little kids and senior citizens with arthritis. Then you take a golf cart, kind of cool. You get to the Grand Mayan lobby and it was hot. I mean no air conditioning, lots of stinky people in line, HOT. After waiting and waiting, it was finally our turn. We had two units we requested together. We ended up on the same floor, but opposite ends of the building. Whatever. I guess he "tried". After $1000 hold being placed on the credit cards. We were told to wait in another line for our keys. This "line" for the wrist bands was the first place they tried to tell us we had to take a tour to get our keys. The kids were screaming, it was hot and stuffy. The senior citizens were dizzy. Finally she agreed to just get the wrist bands activated. All in all, only 1.5 hours gone from vacation.
- Incessive interruptions to take a timeshare presentation. Calling at 9:30 at night to wake us and our little on up. Early in the morning. We finally just left the phone off the hook. Add that even the waitor at to the pool restaurant told us we needed to take it. Note, having previously been on a Mayan Group presentation in which I felt violated and yelled at (see review for Puerto Penasco Mayan Palace), I would never waste ANY of my precious vacation with them.
- Food at Samba, the pool, and Tramonto (Italian) was expensive, and frankly really bad.
- Most of the restaurant servers and house keepers seemed disgruntled. Generally in bad moods. And sometimes we had turn down service, sometimes we didn't. There was no schedule.
- Many of the trails on the resort randomly end. The signage is wrong is many places. We thought we were following the path to the Luxe for dinner, but it randomly dumped on to another path. As we were following it, we got yelled at by an employee for being in an employee only area. I explained there were NO signs. And we were just trying to get to the Luxe. He was rude and told us to just take the carts. It is the only way. (Which is BS, I found the way later the next day... you just have to go through the lobby of the Bliss OR stay on the beach).
- We realized we would probably get a back view... but the view was terrible. Literally, the park garage and jack hammering from sun up to sun down.
- The Sunday night party woke up pretty much everyone on the back of the building between 12:30 AM and continued to 5:00 AM. The front desk reply was there is nothing they can do about it.
- Only about 10% of the pool waters was heated. And in the winter, the unheated water it too cold (take your breath away, knives in the chest cold) to enjoy. So most of their great pools were abandoned. The kids didn't play on the water slides more than a few minutes, the wave pool empty, folks shivering on the lazy river. Which meant that ALL of the guests were packed into a very small area of the pool, fighting over chairs. Ridiculous.
- The actual bed is hard. My husband slept on the couch.
- Checkout took another 45 minutes. It was interesting EVERY person checking out had one bottle of water added to their check erronously. Which took time to get off the bill. They couldn't do check out the night before. And in the mean time, a staff of about half a dozen are just sitting and playing on their phones in that hot hot lobby.
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- Also Known As:
- Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
- Wyndham Nuevo Vallarta
- Grand Mayan Resort Nuevo Vallarta
- Grand Mayan Puerto Vallarta