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“Really amazing all around, some big flaws but been coming for years”

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The Grand Mayan Nuevo Vallarta
Ranked #11 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
New York City, New York
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Really amazing all around, some big flaws but been coming for years”
Reviewed December 31, 2012

I've been to this resort 3 times over many years. An amazing resort for ages 9 months - 66 years old. They have been expanding the land and building building building. I love seeing whats coming next.

The bad:
1) Transportation system needs to be completely revamped. You can't be dropped off at your building entrance, you have to be dropped off at a single location which is a 10 minute walk or wait for the shuttle, which half the people dont. When i was there I heard they get a 100 complaints a day.
2) WIFI is $900 pesos for a week, for just one device, and it is TERRIBLE. How many people travel with ipads, iphones, blackberry's or android devices that want internet... EVERYONE.
3) Food on most of the resort is really sub-par or just so-so. DO NOT EAT AT HAVANA MOON. If you just walk off the premises for 10 minutes or take a 4 minute cab ride, there are some amazing restaurants to try, you can see some of my other reviews for that. I will give the go ahead for there breakfast buffet which has everything and there custom burger place which was like a 7.5 out of 10 for trying, if your sick of Mexican food by the end of the week that is.

Other than this, it has everything you could ask for. Amazing resort and pool area, Amazing beach with beach volleyball and huts. New Rockclimbing wall and a kids jumpy thing. A Mayan pyramid slide, lazy river, wave pool, kids club and kids pool. By the way, the Grand Luxxe part of the resort is really high end and really well done coming from someone who works in NYC Development. Now can you afford it :)

Room Tip: In anyone one of the resorts buildings, try to get a building closest to the Santarium or whatever i...
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  • Stayed December 2012, traveled with family
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Helpful?
5 Thank Todd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (811)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 31, 2012

We were here for two weeks. Had to takethe presentation to get ocean front. It was worth it. We did not eat after hotel as it was quite expensive. There are lots of restaurants nereby. Jarretaderas is a town within walking distance. If you want to see a REAL Mexican town take a walk there. Everyone is very friendly. The new lounge is very good. The checkout is hell. We had carrying and we basically had to carry it to the new taxi area. They did not think this one out.

Room Tip: Take the presentation to get oceanfront and say NO
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  • Stayed December 2012, traveled with family
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Helpful?
3 Thank Spoof1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Dorado Hills, California
Level Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 29, 2012

This is our second trip as a family to this property and my second review. We went in April 2010 and just returned from our second visit. Our kids are now 11 and 12 and still had a lot of fun in the pools, water slide and lazy river. GM definitely gets it right with the water fun. The only thing is that they seriously need to address the mosquito issue. By the second day my kids were covered in welt sized bites, like nothing I had ever seen. We eventually went to the hotel doctor who misdiagnosed it as a plankton allergy. We talked to a few people working there who said Mosquitos were indeed an issue - I'll say! Anyway, the restaurants are all good, Albeit really pricey, and I don't slum it ever, I 'm used to "resort pricing" but their prices are no joke. We did go off property, walked 10 minutes to Nuevo Vallerta to Prime and had an excellent dinner.
I've mentioned some good, heres the bad - the golf. The course is nice, that's not the problem. They have restructured some things, including the practice areas which are ridiculously far, too far to be of any use, and that's with a cart. Also, we paid for two juniors, they knew that but when we showed up they tried to stick us with an additional $100 in cart and caddy fees, never mentioned when we signed and paid the day before. Felt like a bait and switch of sorts, the consierge straightened it out but not before some hassles.
And now for the ugly...the time share sharks. Ugh. We went through the horror of the presentation last time. Felt like we barely got out with our lives, just insane. we did not buy and were promised they'd never bug us again. Well, we show up this time and get pressed to go to the presentation, they swear it's different, that they heard the complaints and promise it's only 90 min. We said no thanks (about 6 times) and finally we went to our room. They proceeded to call and pressure us four more times during our visit. They are very lucky they got my husband on the phone, he's a lot nicer than I am in this situation. It's just appalling how rude and relentless they are.
So, due to the golf and the time share and the Mosquitos , I think we will be going elsewhere for our next Mexican vacation.

Room Tip: The two bedroom suite is great for families
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  • Stayed December 2012, traveled with family
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Helpful?
7 Thank anneez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alameda, CA
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 29, 2012

The room was incredivle, and the trips to surrounding towns for shopping were great. We even went zip-lining. The seafood was great, and the restaurants in the town of Puerto Vallarta were very reasonable. We got soon really good deals on jewelery

Room Tip: Higher floors for the view
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  • Stayed January 2012, traveled as a couple
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Helpful?
Thank Ranger50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond Hill, Canada
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 26, 2012

Went with friends who have a membership ,and anticipated being harassed to sit through a presentation. This did not happen ,with only a quick question asking if we were members and if we were interested ?
We had a parking lot/ golf course view which was somewhat disappointing, however rooms/ apartment were perfect for our needs. Room staff were very attentive.
Huge resort with numerous pools. quite a walk to the beach but I love waking so is not an issue for me.
loved the lazy river and pools. Staff were good
This was our first week of 2, the2 nd being an all inclusive. Liked the fact that we were not tied down to the resort for meals. We did the prime rib dinner at the resort and it was wonderful ,with the staff going above and beyond! Thank you!
Will definitely go back to Puerto Vallarta,!

Room Tip: Ocean view a must with all the the construction and ugly parking lot
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  • Stayed December 2012, traveled as a couple
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Helpful?
2 Thank Artrepeneur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 25, 2012

We recently came back from Grand Mayan and although the grounds are beautiful and the service is generally very good there is few things that makes you wonder if it really should qualify for the 5 stars...

Starting from the check-in when they claim that there are not ocean view units left and a minute later the other person offers you the ocean view that is ready to move in right away but you have to agree to attend their time share presentation (which we absolutely refused).
The other side (golf course view) is OK, but a lot worse than it used to be due to the construction of the new buildings that completely block the bay view. It is not exposed to the sun as much as the ocean side but you can not escape the constant noise from shuttles, people coming to work, construction, repairs etc.
Food and drinks... Yes, service and presentation are very good, but to pay $9 per watered drink in plastic glass is a bit too much.
Each room has a jacuzzi but they only provide an oil and salt sample on the first day and you need to buy your own to enjoy it after that.
Did I mention Internet? One week is $95 US!
The worst thing they introduced recently is the arrangements for entry/exit of the place by taxi. The taxis are not longer allowed to the entrance of your building. You need to take the shuttle to Sanctuario and walk all the way to the entry point. The checkout is painful, it took us 40 minutes to find our luggage as in Grand Mayan they said they already sent to the exit (which they didn't).

  • Stayed December 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
5 Thank Etrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
castro valley
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 22, 2012

We have a vacation ownership and go to the properties in this chain almost annually. The Nuevo Vallarta property is definitely one of our favorites. The grounds are beautiful (although were under construction at our last visit which was somewhat troublesome), the food is great and the amenities - spa, gym, activities on property were wonderful. To save on money we typically make a trip to Walmart to stock the kitchen and then splurge on the buffet breakfast at the resort. Be sure to check the daily specials for happy hour, meal deals, spa offerings, etc. We have 2 children, a teen and a preteen and they also love this resort and our vacations. Very safe and friendly staff too. Usual hard sell at the timeshare presentation but just be prepared to spend 3 hours and then move on.

Room Tip: of course, ask for an ocean view room on the highest room available. The sunsets are wonderful.
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  • Stayed August 2012, traveled with family
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Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Mayan Nuevo Vallarta

Property: The Grand Mayan Nuevo Vallarta
Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Nuevo Vallarta
#7 Top resorts Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#11 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Grand Mayan Nuevo Vallarta 4*
Number of rooms: 795
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta

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