We recently came back from Grand Mayan and although the grounds are beautiful and the service is generally very good there is few things that makes you wonder if it really should qualify for the 5 stars...
Starting from the check-in when they claim that there are not ocean view units left and a minute later the other person offers you the ocean view that is ready to move in right away but you have to agree to attend their time share presentation (which we absolutely refused).
The other side (golf course view) is OK, but a lot worse than it used to be due to the construction of the new buildings that completely block the bay view. It is not exposed to the sun as much as the ocean side but you can not escape the constant noise from shuttles, people coming to work, construction, repairs etc.
Food and drinks... Yes, service and presentation are very good, but to pay $9 per watered drink in plastic glass is a bit too much.
Each room has a jacuzzi but they only provide an oil and salt sample on the first day and you need to buy your own to enjoy it after that.
Did I mention Internet? One week is $95 US!
The worst thing they introduced recently is the arrangements for entry/exit of the place by taxi. The taxis are not longer allowed to the entrance of your building. You need to take the shuttle to Sanctuario and walk all the way to the entry point. The checkout is painful, it took us 40 minutes to find our luggage as in Grand Mayan they said they already sent to the exit (which they didn't).
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA and Orbitz so you can book your The Grand Mayan Nuevo Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
- Wyndham Nuevo Vallarta
- Grand Mayan Resort Nuevo Vallarta
- Grand Mayan Puerto Vallarta