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“Grand Mayan not so grand”

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The Grand Mayan Nuevo Vallarta
Ranked #11 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
Toronto, Ontario
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Grand Mayan not so grand”
3 of 5 bubbles Reviewed December 25, 2012

We recently came back from Grand Mayan and although the grounds are beautiful and the service is generally very good there is few things that makes you wonder if it really should qualify for the 5 stars...

Starting from the check-in when they claim that there are not ocean view units left and a minute later the other person offers you the ocean view that is ready to move in right away but you have to agree to attend their time share presentation (which we absolutely refused).
The other side (golf course view) is OK, but a lot worse than it used to be due to the construction of the new buildings that completely block the bay view. It is not exposed to the sun as much as the ocean side but you can not escape the constant noise from shuttles, people coming to work, construction, repairs etc.
Food and drinks... Yes, service and presentation are very good, but to pay $9 per watered drink in plastic glass is a bit too much.
Each room has a jacuzzi but they only provide an oil and salt sample on the first day and you need to buy your own to enjoy it after that.
Did I mention Internet? One week is $95 US!
The worst thing they introduced recently is the arrangements for entry/exit of the place by taxi. The taxis are not longer allowed to the entrance of your building. You need to take the shuttle to Sanctuario and walk all the way to the entry point. The checkout is painful, it took us 40 minutes to find our luggage as in Grand Mayan they said they already sent to the exit (which they didn't).

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Etrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,063 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (785)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
castro valley
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed December 22, 2012

We have a vacation ownership and go to the properties in this chain almost annually. The Nuevo Vallarta property is definitely one of our favorites. The grounds are beautiful (although were under construction at our last visit which was somewhat troublesome), the food is great and the amenities - spa, gym, activities on property were wonderful. To save on money we typically make a trip to Walmart to stock the kitchen and then splurge on the buffet breakfast at the resort. Be sure to check the daily specials for happy hour, meal deals, spa offerings, etc. We have 2 children, a teen and a preteen and they also love this resort and our vacations. Very safe and friendly staff too. Usual hard sell at the timeshare presentation but just be prepared to spend 3 hours and then move on.

Room Tip: of course, ask for an ocean view room on the highest room available. The sunsets are wonderful.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prairie Village, Kansas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 22, 2012

My husband and I just got back with our 2 children (ages 2 and 9) and had the best family vacation at this property. The Grand Mayan was a wonderful destination for both us and our kids. Pools were great and gave us hours of fun. Staff was polite, accommodations were nice and grounds were beautiful. We read alot of the reviews on this property before selecting and i have to say the comments regarding the "time share push" made me a little hesitant to select. We had some "time share push" during the check in process, but were able to keep at a minimum. I would still reccomend this property to anyone asking and I hope our family has an opportunity to return.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stinsonk5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed December 21, 2012

We're here as I write this. Accommodations are luxurious, but at a cost to the guests. Over an hour to get throughout check in process, and that was with NO line. Paper trail is at an extreme level here with even a laundry card refill taking a half hour. As mentioned, every thing is an add on expense - we are RCI exchange and are even being charged 100 peso per hour to use one of the "always empty" tennis courts, laundry 100 pesos per load (about $8.50). They do not permit you to invite guests. We met another nice couple at a restaurant but they can't come to visit us here.

Plastic bracelet system is a good and bad thing. They put one on each guest at arrival and explain that you can NOT remove it for the whole week. Uniformed security is at each exit and entry, and beach and pool areas constantly checking to ensure you have your bracelet. The strap doubles as your room key(must be an RF chip inside or other tech), which has its benefits, but it is Branded with hotel name and logo in large font, so you are a walking advertisement for them, and identified and "targeted as wealthy" when outside the resort. And forget trying to look elegant at dinner with that 1" wide plastic pool strap around your wrist.

Grand Bliss warning - our reservation was at Gr Mayan - we were convinced to switch to Gr Bliss. Turns out that There are no amenities at Bliss building and Bliss pool is a very long walk..so far, in fact, that we forgot sunscreen and no one wanted to venture back to get it. Walking paths are NOT intuitive, have no, or too little, signage they are virtually like a corn maze with 12' high foliage and lots of dead ends. Non-Mayan members (like us RCI are put in lowest view accommodations. Our view was ok, of the thatched roof of the adjacent building, but that building, called the Sanctario, is a nightly lounge/bar with techno beat music playing until about 1am (they say they reduce noise at 10 pm, and midnight, but we checked the clock at just before 1am and still going). Staff is very nice, but we were told that the resort only pays them $10 per day, so they need to make additional wages with gratuities and by selling tickets to the parties and buffets (so they are soliciting you poolside while you are trying to relax).

Time share presentation warning- brutal 90 mins became 4 hours, and we are somewhat experienced at saying no. They have new stipulations that if you try to forgo their multiple phases of "check-out process" to get your gifts (read-each phase is a new "sale closer" rep who spends an additional hour pushing a lower priced deal) then you get no gifts. We were brought to a table to FINALLY "sign out" and it was 2.5 hours from there. By then, they tell you that you are "free to leave" but you forfeit your "gifts". I think most of the companies are moving to this format so they don't have to honor the gifts. BEWARE of VALLARTA GARDENS - who refused to give us gifts after presentation and we believe didn't pay our invitation rep either. There is little or no legal representation for US visitors here- so you have basically just donated your time.

Room Tip: Bliss rooms facing away from ocean have loud music at least through midnight. Don't let them ba...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jane-Doe-Traveller-2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed December 19, 2012

We stayed at the GM for a week using a friend's time share. The two bedroom suite we had was roomy and well furnished. The beds were a little too firm for our liking. Both bathrooms had jetted tubs and large stand up showers which were both very nice. The private balcony had a soaking tub that I tried to use once but it was too cold to stay in for very long. The kitchen had a cooktop, microwave, smaller fridge, toaster and blender. The kitchen was also sufficiently stocked with dishes (plates, bowls, flatware, cups) and pots/pans that you may need.

The common areas are well taken care of however they aren't air conditioned. This might be an issue for some during the summer months however for our December stay it was not a problem at all.

The pool and beach areas were well kept and had plenty of chairs and lounges for everyone. The wait service in both areas was very friendly and attentive. We enjoyed the lazy river even if both my wife and I are full grown adults. :)

We agreed to do the "free breakfast" which cost us nearly half a day. The entire property is definitely beautiful and expanding. The sales people clearly took the "don't take a NO once (or twice or fourteen times)" sales training. While respectful they aren't shy about monopolizing your time. It was worth the time, however, as we did receive some nice discounts on our excursions as well as a 2000 peso credit to our room and a 10% discount on everything that we charged to the room.

The on restaurant that we visited (Italian) was forgettable. The best part of the whole thing was the fact that we were in an ITALIAN restaurant in a MEXICAN resort and the host was FRENCH. My mind was sufficiently blown away.

The Mayan statues in the lobby were very cool, especially at night when our eyes could adjust to the lighting. The staff throughout the facility were friendly and helpful when we needed them. If given the opportunity we would certainly enjoy staying here again.

Room Tip: If possible ask for an ocean view room. Odd numbered rooms are your best bet.
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cheddarheader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Bay
Level Contributor
77 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed December 19, 2012 via mobile

Returned from our second stay this year at the Grand Mayan. A few changes since March, construction will continue for years, but it didn't bother us. Of course, no ocean view for us, would have been nice but even that didn't bother us either. Lots of restaurants within walking distance, yes, with free wifi. Two bedroom unit was great for two couples, would definitely do it again. Don't miss the prime rib dinner at Tramonto On Tues nights. Take your own bottle of wine with you, corkage fee still makes it worth doing. Excellent service and dinner. Check in was quick, no to presentation and enjoy your vacation!

Stayed December 2012, traveled with friends
Helpful?
3 Thank Heather_Gray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 17, 2012

We traveled to Nuevo Vallarta for our second time. This was our first trip not doing all-inclusive, we found the service, food and drinks at the Grand Mayan were first class. The restaurants were phenomenal and the pools breath taking. The lazy river is an added bonus along with the water slides. We did not take our child with us, but we were overly impressed with the kids pool and kids club, definitely a spot we'd take our 6 year old back for a trip. We had the BEST pool service and our waiter Jorge Luis was beyond amazing, we looked forward to seeing him everyday. The rooms were spacious and elegantly modern, with a nice kitchen. The only down fall of this resort was the VERY pushy people trying to get you to do "breakfast" for a timeshare presentation, we've "been there done that" and turned them down and they got a little snippy. Hands down a fantastic place and I'd go back!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Mayan Nuevo Vallarta

Property: The Grand Mayan Nuevo Vallarta
Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Nuevo Vallarta
#7 Luxury Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#11 On the Beach Hotel in Nuevo Vallarta
Hotel Class:4 star — The Grand Mayan Nuevo Vallarta 4*
Number of rooms: 795
Reservation Options:
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta

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