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The Grand Mayan Nuevo Vallarta
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Reviews (3,907)
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Reviewed August 25, 2011

It has been 3 years since our visit at this resort (Sorry if it dates wrong as I could not go back this far). We have went to many other places but this resort is one of the most fantastic places we have ever went to. The lazy river is above the standards of any I have ever been to. Walking into the main lobby is breathtaking like being in an Indiana Jones movie set.... The rooms are grand and have lots of room in them. The grounds is well kept and they have many of things to do. One of my favorites is the train. Let me warn you that if you are not moble, make sure to ask if they are going all the way around the facility. They usually do but we happened to pick the wrong ride and had to walk back. It was not a big deal but for those that had walkers, it was. They have a small boat that takes you around the man made lake and there are lots of animals and birds. The wildlife was abundant and lots of picture oppertunity for close up aminal shots. The only down side is that the beach was not good at all. We went in June and there was so many jelly fish all over in a foam that we just never went close to the water. The waives have carved well into the shoreline (making the beach split from the water edge) and waives are fun to watch in the evenings when they get huge. The staff was very ready to help with anything you needed. We bought our own food and cooked in the rooms so I do not know on the restaurants. You would do well in staying at this resort.

  • Stayed: September 2010, traveled with family
    • Value
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7  Thank fireman-Joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2011

I have mostly positive things to say about our stay at the GM-Nuevo Vallarta. I traveled with my husband and two children, ages 16 & 11. It was awesome! We had the 2-bedroom suite which included the kitchen & living room. Ask for an ocean view room on floors 4 or above. If you want to stay close to the gym and Brio Spa, then ask to stay in that building. We hung out quite a bit by the activities pool where we played water polo, poker, bingo, crazy games, & volleyball. We ate at the Gong one nite, and it was pricey & "alright", although the atmosphere was beautiful. If you can go to a grocery store (Walmart which is 5 min away), then do that and buy food to cook. That saved us money. We did eat at Tacos Break (just across the street from the resort, but part of the resort), three times. They're awesome!! We ate at Ola Mula(?) which is by the beach past the last pool, and they're pretty good, too :) Everything else is pricey. Take note of the Happy Hours by the pools, and on the beach. You can get 2-for-1 drinks, or 1 tall drink for 70 pesos. It's a deal compared to 140 pesos a drink. Also, ask for the drink of the day which you can get for 70 pesos, all day. Everyone is friendly...my son loved the gelato ice cream at the Balance Bar by the gym. Their croissant sandwiches were good, too.
Two negatives: Ants in the kitchen in room 3401. They spoiled one of our dinners so we ended up eating out. We didn't like wearing our GM bracelets when out of the resort because you'll get swarmed by sales people who want to offer you "free stuff". So, ask to get your bracelts a little bigger so as to take them off & on with ease.
That's all....you'll have a great time here!!

Room Tip: Bring $1's & $5's available for tips, and taxis. Bring lots of Bug Repellant for summer when ur out at sundusk.
  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
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6  Thank Cathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2011

We checked in on a thursday and got to the GRAND MAYAN from California. WE have been looking forward to this for awhile now and we were so excited when we got here to Mexico.

As soon as you get out of the airplane there are time share sells guys everywhere. They even wear these official badges claiming that they are NOT one of the time share guys BUT THEY ALL ARE. Every single one of them. It's freaking scary.

Whatever you do, don't sign up for any of the free stuff or give any of the freaks any money. Just walk as quickly as you can and get outside and grab a taxi.

Unfortunately from the moment we got to the GRAND MAYAN it has been a huge disappointment. I don't know why anyone would ever want to come to Mexico for a vacation. You're better off going to Hawaii.

More specifially, you should NEVER BUY the Grand Mayan Time Shares, or the Mayan Groupo, or the Vida Time Shares. They operate under so many different companies now.

Once we got to the Grand Mayan we thought whewwww, everything is gonna be alright now. BUT NO........ it got even worse.

1) The customer service at the front desk was terrible. They upgraded us to the GRAND BLISS which apparently is a step up from the Grand Mayan. They CONGRATULATED me and said how incredibly fortunate we were to be upgraded but the problem is the Grand Bliss doesn't have a pool fully constructed and we are traveling with 4 kids. The Grand Mayan has these huge pools, and lazy rivers, and a pyramid that has a slide. This is what we were coming for. But how awesome is it to get up each morning and take a shuttle van or a golf cart with 6 people in your family to another resort. It was such an inconvenience. It was not an upgrade it was a downgrade. The Grand Bliss rooms were nicer inside but it was deserted. I felt like we were the only ones staying at the hotel. So we went back to the Grand Mayan and demanded a room here. So they did after 1.5 hours of complaining and shuffling around.

*** You would think that the people at the front desk would speak some English but they don't. I don't know but it's my observation that the resort is hurting financially so they have anyone working here because i think they have to pay people who speak english more money. The hotel can't afford it so the quality of people working here is very low.

2) The food is almost as expensive as "The Four Seasons Hotel." We ate at a place called the GONG Restaurant which is apparently an Asian Fusion Restaurant on the resort but it rediculously expensive. We had 6 dishes and it cost us nearly $350 US. Cheeseburgers by the pool were $15 dollars US. That's outrageous !!! That's what i paid at the Four Seasons earlier this year in Maui, Hawaii. You would think that after the Mayan Group Time shares charge you an arm and a leg for the maintenance fee and all the monthly fees and down payment they would charge food prices that were reasonable but it's rediculously expensive. So what's your other option. Go and buy some groceries !!! So we went to the grocery store that's on the resort. Well that's no help either. It's the beverly hills grocery store. omg. A 1/2 gallon of milk was $6.00 US. a box of frosted flakes was $7.00 US. Omg. I felt like I was getting ripped off.

3) The lazy river is disgusting !!! You can see all the nasty oil and sun tan lotion of the guests and there was hair and all over the place. I felt like i was swimming in a swamp. Don't let the pictures that you see deceive you !!! I swear they are not maintaining the properties and the pools at all.

4) if you're in the COPAN Tower which is the furthest tower from the reception area and you need something ...... like your key to the door that may have been de-activated. Get your jogging shoes on if you can and start running. If you're with your family you can have a nice conversation walking to the front desk. It's quite a haul. It will take you 8-10 minutes to walk there not to mention the elevator time. Then you have to wait in line to get your keys. You would think that they would have a phone by the elevator for the guests and they would have one of their guys bring you a key. No way !!! You must walk all the way to the front desk. Hey let's look at the bright side. You get your daily exercise.

5) DON'T GO to any meeting about upgrades or UPDATES. We were invited to go to an member update meeting on monday morning at 10:00 am. We told them that we were not interested in going to any time share meetings. They told us they understood where we were coming from and proceeded to tell us that it was an update about the future of the Grand Mayan and how it may get demolished. So you're curious as to what's going to happen to your time share membership. They tell you it's going to be about 90 minutes but don't believe a word they say. They are all freaking liars and deceitful people. I don't understand how they can make a living screwing people over on their vacations !!!!! Freaking 5 hours later we told them we weren't interested so they finally gave up. However they did promise us 2 massages for 1/2 price. What a deal !!!! Nope !!! It turns out that we had to go and get these coupons from the Mexican travel desk !!!! But they are only open for certain hours. Well who's got time on their vacation to get these coupons and monitor their time and get to the Mexican Travel Desk to pick up the coupons. Omg !!! Well needless to say, we got screwed!!!! We got the massages but they charged us full price.

*******So if you end up coming here after I'm telling you not to.....make sure that you get to the Mexican Travel Desk to get the coupons during those limited time slots to pick up those coupons. Basically no one ever goes to get the coupons so they don't have to give you the dang massages. lol This place is full of con-artists.

Obviously, I will NEVER in my lifetime come back to this place......

6) BTW, the rooms aren't that great. No DVD players, no ipod stations, no HDMI hookups to their tv's. The water pressure for the showers are very poor and no wi-fi. The internet rate per day is $17.00 US. what a ripoff !!!!

7) The beds are hard as a ROCK. They are definitely NOT Heavenly Beds. !!!! (These are the beds from the Hyatt.) The pillows are sponge. So if you want feather or something else forget it.

8) The people who work here maybe friendly but we certainly didn't see any of it. They don't smile, don't speak, don't say good morning, good afternoon, good night. nothing !!! The hospitality is AWFUL !!!!

9) I'm telling you if you come you will be disappointed. The only way that your experience will be good is if you upgrade your TIME SHARE to the Grand Luxxe. But those run $502,000 and they want you to put $215,000 down. We laughed at them when they told us that so they brought the 2nd closer and he reduced it down to $38,000 and then they brought the 3rd closer and he reduced it down to $12,000 plus $505 per month with $729 annual maintenance fee. Are you kidding me !!!! I'd rather go to the Four Season's or some other hotel and not have to pay all this.

Bottom line, STay AWAY !!! Hope all this helped. WE are so ready to leave now and never come back !!!

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
16  Thank john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2011

We just came from the grand mayan and i still can belive how people like that can be working in such a 5* hotel when you asked for an ocean view they dont really pretend to help you i talked to the supervisors and the manager and no one was able to help there was a girl her name was violet she doesnt even speak good english i cant believe the supervisor doesnt even understand me what i was saying really its a shame that a resort like this doesnt even have professional people working it seems that the waitress speak more english... If you are traying to get a nice vacations there are moree nice hotels all over the world very dissapointed

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank WisemanbiiiiiPp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2011

In the airport after leaving customs you are immediately bombarded and mislead by people pretending help guide you to your hotel. They really just want to sell you an over priced sometimes nonexistent timeshare, or steal the one you already own. Then, your lead to more helpful people who grab your bags and claim to work for what ever resort your going to. They are really cab drivers trying to get your fair. Luckily we were able to find our van that was sent to pick us up for free by the Grand Mayan. My parents who flew in on another flight weren't so lucky. They were tricked into paying a fair. Upon arrival at the Grand Mayan at first glance the resort is beautiful, but after further review we began to notice the flaws. First, our room was not quite as clean as everyone raved about. There was hair on the bathroom floor, and a subtle scent of musk and mildew, which eventually became pungent and unbearable. All of the phones smelled even worse like they were cleaned with a filthy rag. After speaking to a manager they accommodated us by sending maintenance up to spray our room with a deodorizer, which did nothing but mask the problem temporarily. We were told they couldn't move us because they were at capacity. This was hard to believe because we were there during their down season. Finally, after two days of the musty odor they changed our room. The pools are nice but you cant get a chair; they charge $$ for towel usage; and they close at 8pm. Also the internet fee is $90 for the week. All of the restaurants looked great but the food was mediocre. However, the breakfast buffet was the good. Midweek we tried to take a cab to Eddie's Place or Brazil's, but the cab driver pretended to not know where they were located. He took us to another place not worth mentioning the name. Later we found out that cabbies do that often and are commissioned on delivering guest. Worst of all was the Grand Mayans timeshare solicitation. They lured my elderly parents into attending a 90 minute presentation which ultimately took 8 hours. They coerced and manipulated them into buying a timeshare for a ridiculous price. Later, when my husband and I arrived and realized what had transpired, we immediately tried to cancel. We were told we needed an appointment which wasn't until two days later. During our cancellation meeting we met with six different people. Each one had a different disguise or tactic claiming to work for quality control, the developer, customer relations ect... but in fact they all worked for Vida and were really trying to resell to us or to get us not to cancel. Once they finally realized we weren't buying their "BS" and we were canceling no matter what, they got extremely nasty threatening and even aggressive. They even took back the minimal gifts (not needed or used) initially promised to my parents for just attending the presentation. The cancellation process ultimately took over three and a half hours. If you decide to go on a timeshare presentation go on one not affiliated with the Grand Mayan, and just go for the gifts- they will be more than what the Grand Mayan even offers, but don't buy or sell because they're most likely scams too. Do your research on timeshares they can be bought for pennies on the dollar. Don't be pressured or rushed into buying one while on vacation.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
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22  Thank JerryDelaware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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