We stayed at Bel Air from Feb. 10th to March 9th of 2013. We had a beautiful one bedroom suite on the 7th Floor facing the ocean. The only problem was we did not have air conditioning for the entire month. We complained about it. Bel Air sent a mechanic and we would have air conditioning for 30 to 45 minutes and it would shut down. The pool water was freezing for the entire stay. The WIFI was not consistent.
The service was excellent. I am speaking specifically about Carlos Riviera, the timeshare manager, Pancho, the front desk representative, Rosalba, from housekeeping and Edgar, the bellboy.
We did not appreciate the timeshare presentation by Bruce. Because we own under Playa Del Sol Grand, Bruce informed us that we had no rights. In order to have rights, we had to pay from $7000 to $10,000 for a Bel Air contract. We did not buy into Bel Air. We will not attend another update.
- Official Description (provided by the hotel):
- "Bel Air Vallarta the perfect hotel for a family vacation" Family vacations are made to be on the Riviera Nayarit. Enjoy the beauty of the traditional Puerto Vallarta, the beautiful and colorful Bucerias, or maybe the exclusive Nuevo Vallarta where you will find everything you were looking for and more. Can you imagine spending a day at the spa pampering yourself at one of the best hotels in Nuevo Vallarta? Imagine your kids having a blast at our Kids Club, everything is possible here. A destination like this provides much as you can imagine, activities on land, sea and even air is what awaits you. Stay with with your family and enjoy the best time of your lives together and create your own #BelAirMoment. Bel Air Vallarta offers 215 spacious and luxurious rooms where you can enjoy a deserved rest after those long days at the beach, pool or enjoying the gastronomic offer that we have for you along with all the entertainment options that this resort has. In addition to luxury hotel rooms in Nuevo Vallarta Bel Air Vallarta offers luxury amenities that will make your stay a unique and memorable vacation, the "Bel Air Delights" those great little details that will give your holiday a touch of sophistication and also will make you feel at home. Welcome Cool Amenitie Welcome cocktail Early Bird Breakfast View all Bel Air Delights In Bel Air we know that your holiday should be something memorable that's why we have created a series of experiences that will fulfill all your dreams and needs to make your vacation something you cannot forget. Personalized vacation experiences with a touch of luxury and sophistication, the "Bel Air Experiences". All Gourmet Experience All Romance Experience All Spa Experience ... more less
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- Also Known As:
- Bel Air Collection Resort And Spa Vallarta
- Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
- Playa Del Sol Grand Hotel
- Playa Del Sol Grand Puerto Vallarta
- Playa Del Sol Grand Resort