We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Bel Air Vallarta is truly a "Home Away From Home"!” 5 of 5 bubbles
Review of Bel Air Collection Resort & Spa Vallarta

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Bel Air Collection Resort & Spa Vallarta
Ranked #19 of 28 Hotels in Nuevo Vallarta
Nuevo Vallarta, Mexico
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Bel Air Vallarta is truly a "Home Away From Home"!”
5 of 5 bubbles Reviewed March 22, 2013

We have been coming to the Bel Air, formerly the Playa del Sol Grand for years and it has been
enjoyable year after year. Much credit is deserved by the hotel staff. This flows through all the way from the Hotel GM, the amazing front desk staff, the maintenance and security people, the hardworking friendly and kind housekeeping and bell man staff go above and beyond expectations. The restaurants have delicious food, and wait until you see and enjoy the infinity pool, and the tropical gardens, pools, and well-kept grounds. You will feel like you are in botanical gardens and they are very relaxing! Hope you get a chance to come to this smaller boutique-type hotel.

Room Tip: Depends of how near to the pool, restaurants, Bay water view, etc. Rooms further back on are quiete...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank TashiTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, March 25, 2013
Dear guests,

Thanks to share this beautiful comment about Bel Air Resort & Spa Vallarta, for us is so rewarding having this kind of comments and I hope you continue visiting us as each year bringing the opportunity to share more times with you.

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,690 reviews from our community

Traveler rating
    734
    421
    284
    147
    104
See reviews for
723
574
17
32
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Spokane, WA
Level Contributor
136 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed March 22, 2013

Stayed with 'owners' of Playa del Sol. They were told when they checked in that it was under new owners. The hotel insisted that they meet the next morning with a representative from the new company 'Bel Air'. First thing they were told was that they are no longer an owner of anything on the property. Quite a rude person.... Bruce. Then received a high pressure sales pitch to reinvest in order to maintain their ownership.
The main restaurant is very nice, food was very good and reasonably priced. There is a lovely outdoor patio dining area next to the beach. There is another 'Japanese' restaurant... we should have known better than to try a Japanese restaurant in Mexico. Asked for hot tea and got a tall glass of sugared ice tea. Maki (they spell it Maky) was very good and fresh,. Tempura was overcooked and not panko covered. Pretty expensive for what you get.
Not our favorite place to stay in Nuevo Vallarta

Room Tip: Can't choose a room, they are assigned
See more room tips
  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PatandDiSpokane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, March 25, 2013
Thanks for share your comments, for us, this kind of feedback give us the opportunity to be better each day, I´m glad to see that you found our restaurant nice and I will talk to the executive Chef about our Japanese restaurante.

we will work with the people in timeshare to be more polite with our guests

I hope you can give us another chance to serve you.

Best Regards,

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menlo Park, California
Level Contributor
126 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed March 2, 2013

About 20 minutes from the airport, we were greeted with a glass of champagne and warm towels when we first arrived- nice touch. Even though the check in was not until 4 pm, and we were there at 12pm, we were able to go to our room. Very attentive staff. this place has a nice resort feeling without the high price tag. As soon as you walk past the lobby, you are greeted by the infinity pool and the wonderful Pacific Ocean. the room is quite ample, even has a kitchenette with anything you may need to cook (yes, I mean pots and pans). However, the fridge can be noisy, so if you are not using it, you may want to turn it off (don't bother trying to find the plug). the place has a bit of a Club Med feel to it, but you can skip and mind your business. We decided to include breakfast with the room- do it. It was a pleasant surprise. Their prepared dishes are just ok, but it has a fruit/ yogurt bar and an omelette/ egg station, so you will be totally satisfied for hours as you tan on their beach chairs. If you decide to venture north on the beach, bring some cash, there are some eateries and restaurants with some good deals on beer and munchies- we didn't bring money so can't attest to the quality, but beer is beer. Check out is at 11am, but if you are not ready to leave (your flight is at 5pm) and want to hang out longer they welcome you to stay by the pool or beach, use their towels and then shower at their VIP lounge or their Spa. You will need to pay for internet, or use their business center free of charge.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank CJK38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, March 8, 2013
We all are delighted to receive such a generous review on your recent stay at Bel Air.

We believe that attention to detail and personalized attentive service is what makes every vacation exceptional and memorable.

I am glad to know that our teams’ efforts made a difference for you and your every expectation has been met.

Thank you for giving your preference to Bel Air collection Resort & Spa Vallarta, we are looking forward to welcoming you back in the future.

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodridge, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 27, 2013

This was our fifth trip in a row to Bel Air and this place just keeps getting better. Everyone is just so nice and accommodating and we always feel like we're welcomed home by family. Special shout out to Pancho for going above and beyond and helping us out with our requests including opening an additional account at Shipwreck Kelley's the day we departed and as our flight was delayed. Also thank you to Edgar, Karla, Javier, and Jose for so personable and fun. Only complaint would be the air conditioner didn't seem to work all that well, but besides that we loved it and we'll be back!

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bobmusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, March 8, 2013
Thank you for your kind review and recognition of our effort, which is a great inspiration to us in our work.

I truly hope that memories of this vacation will bring you back to Bel Air collection resort & Spa Vallarta very soon.

We will waitting to serve you again and make you feel at home.

Best Regards,

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

We own a timeshare at the Playa del Sol Grand. I'm not sure what happened to the original company - rumors abound - but it ended up as a Belair resort. Previously I had problems with availability, so I had more or less given up on the place. I was in Nuevo Vallarta in January and stopped in. They had availability for the following week, so I changed my flight. Strange how they can be fully booked a year in advance but have availability one week out. Anyway, we had a great room near the back of the complex - but still with an ocean view. They have a "free" afternoon coffee/tea get together where some of the guests are quite entertaining. The activities group were great at getting people involved in bingo, dice, pool volleyball, etc. A very relaxing time. There are some critters across the road from the resort that come out at breakfast time and eat anything vegetarian. I have no idea what they are, but they are friendly.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GeeGee10_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, March 8, 2013
Please allow me to express my sincere gratefulness for sharing with us this generous comment about our work and our services; our goal is the continuous improvement, and this is possible thanks to the comments like yours.

There is nothing like knowing that our guests had wonderful and memorable time while staying with us.

Thank you for your review and we are looking forward to your next visit

Best Regards,

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, Washington
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed February 24, 2013

We went all inclusive- but this place is not really the all-inclusive resort, so you get a bill every time and need to sign to your room charge and every time you sign the " gratuity" is expected. It makes getting food and drink little harder. Room was tiny- housekeeping bad, never got the coffee maker cleaned up or coffee restocked, stains on sheets, hairs in the sink. Water pressure in the shower is horrible and changing constantly, so as water temperature- hot to cold. When you get out of the room- grounds kept nice and clean, pool and beach- nice. Not many food choices- one restaurant with 2 sets of menus and sushi bar. Plus poolside bar with american food selections- hot dogs, hamburgers, was hoping to have tacos and more authentic food. Staff is nice- if you tip, you get great service. Trying to push time share- but not accomodating, when complained about the room, they didn't change anything. It wasn't bad all together- but i would not return or reccommend to a friend, we stayed in way better rooms with more food choices for about the same price.

Room Tip: Room with a balcony looked better- bigger, but not sure water pressure would be better, maybe lower...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank L0vetravelingMexic0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, March 8, 2013
First and foremost I would like to thank you for visiting Bel Air Collection Resort & Spa Vallarta.

Please accept my sincere apologies for not covering your expectations.

I do understand that Bel Air Collection Resort & Spa Vallarta does not suit your kind of life styles, but also glad to mention that Bel Air Collection have various fabulous hotels with different concepts.

We are always happy to know that our guests can find their own perfect resort within Bel Air Collection chain.

Best Regards,

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitehorse, Canada
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed February 23, 2013

We are currently finishing our stay at Bel Air Vallarta. I am not one that normally writes reviews and rarely do I complain about service. We are checking out of Bel Air two days early and I feel the need to give some feedback on our stay.

As mentioned in some other reviews, we arrived expecting our loft room with a view of the ocean as promised when we booked through the chat feature on the website. When we were taken to our room we had a view of the adjacent hotel's generator. We called the front desk and said that we had been guaranteed ocean or at the very least a poolside view. They said that they don't even have loft rooms with ocean views. I showed them my confirmation and they showed us another room which you could sorta see a piece of the ocean through the tree branches. The room was a lot smaller and we have a 10 month old so we took the first room and were told we'd be moved the next morning. The next morning they told us that the room they were going to move us to wasn't available until 1pm. We came back at 1 and they told us... no, now it is 4pm... we came back at 4pm and they said that the people actually aren't checking out. Finally they found us a room (we were waiting for ocean view). THis room was 2 floors up with the same 'garden' view. Then we asked if we could upgrade and pay more so the front desk told us yes we have a room with a king that is a one bedroom for $50 more a night. We went to look at it and it turns out to be two double beds. So we truck back to the front desk for what felt like the 10th time and said can we get the same room but with a king. Finally the concierge Trinidad stepped in and helped us. He knew the rooms inside out and was able to help the front desk look at the system and find us a room. We had to still forgo the view but at least it was the quieter side of the hotel and had a king size bed.

Food - the food is good; however, if you are planning to stay here for longer than 5 days you may get sick of eating the same food over and over. Breakfast buffet is the best meal of the day. The sushi bar is good, but if you don't like cream cheese you may find it difficult to order off the menu as every sushi roll has cream cheese in it. This was more than made up for by the excellent service from waiter Hector and the fantastic martinis!

Billing system - We chose the all inclusive option which we have done 4-5 times at other resorts. THis is the first place that i've ever been to that bills you each and every time you order drinks or food. You must sign for and there is ALWAYS the expectation that you will tip. We are good tippers and at past all inclusives we always leave a few dollars here and there after a meal and at the end of our stay provide our favorite staff with more substantial tips, etc. It seems ridiculous that we pay a rate for all inclusive but are expected to add gratuities on top of every meal or drink! I'm dreading to see what our bill is when we check out. One night we received terrible service at dinner and even though my husband didn't want to tip I told him to at least put the equivalent of a couple dollars on there in pesos. We got back to our room and received a call from the waiter who was questioning if we'd really meant to put such a low tip!! Are you kidding me - I should have listened to my husband and tipped nothing!

I'd say 50% of the staff are FANTASTIC! We often tipped them 20% or higher of our bills. It really felt like they cared and went above and beyond! Look for Javiar, Hector, & Trinidad.

Facility/Rooms - The grounds are beautiful and the pool is warmer than the average mexico pool. The resort is small and there is one pool so unfortunately you have to reserve your chairs before 8am or you'll be out of luck. I really find this annoying as you go to the pool and there are about 10 people actually laying on loungers but every single chair has a towel or personal item left on it. It is the same at the beach. This really isn't something that is specific to Bel Air, but more of a poor travel etiquette in general.

Our room was spacious, but the toilet was broken for the first two days. Also the pull out couch smelled really bad... we also borrowed a pack and play/crib for our daughter and it was FILTHY! I tried not to think about it too much.

Pros
the fish pond- We spent a lot of time here feeding the turtles and fish with our daughter.
Internet - if you spend $8 a day at the mini-mart you get a code for free internet for the day.
Staff - majority are great!
Facility/Beach - clean and beautiful

Cons
Front desk - unhelpful
Reservation guarantees appear to not mean anything when you arrive
We only received the little cake treats in our room once out of our 5 nights stay and there was not a treat in the room when we checked in which is promised in our all inclusive package (not really a big deal, but don't bother using this as a selling feature if you don't actually do it)
Tips are NOT included - and are expected
Annoying time share sales pitch as soon as you check in.
Spa - you get a better massage if you go along the beach to Bucerias and its 1/3 of the price and right on the beach.

Perhaps it was the horrible room situation that left a sour taste in our mouth at the very start of our check-in, but it just seemed like the service is REALLY inconsistent here. We were booked to stay 7 nights but are leaving after 5.

We will not stay here again or recommend to friends.

Room Tip: Pay the extra and upgrade to a suite. Also, be aware that you cannot reserve an ocean view.
See more room tips
  • Stayed February 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
13 Thank R L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, February 27, 2013
First and foremost I would like to thank you for visiting Bel Air Vallarta Collection Resort & Spa. Please accept my sincere apologies for not covering your expectations. The information shared with us in each review of our guests, whether it is positive or suggesting improvements, is our greatest source of development, it gives us the most correct direction in which we should aim our efforts, in order to meet your every expectation.

Be sure we will work in the reservation area to give the correct information to our guests and about the F&B I will talk to Head Chef about your comments.

I am glad that you found services, and facilities at the resort satisfactory.

I hope you can give us the opportunity to host your future visits to Vallarta.

Best Regards,
Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Nuevo Vallarta
0.2 mi away
Villa del Palmar Flamingos
3.7 mi away
Paradise Village Beach Resort & Spa
2.7 mi away
Occidental Nuevo Vallarta
Occidental Nuevo Vallarta
#12 of 28 in Nuevo Vallarta
4.0 of 5 bubbles 2,449 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Samba Vallarta All Inclusive
2.6 mi away
Grand Velas Riviera Nayarit
Grand Velas Riviera Nayarit
#1 of 28 in Nuevo Vallarta
4.5 of 5 bubbles 2,255 reviews
0.7 mi away
Royal Decameron Complex
Show Prices
Show Prices
Show Prices

Been to Bel Air Collection Resort & Spa Vallarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bel Air Collection Resort & Spa Vallarta

Property: Bel Air Collection Resort & Spa Vallarta
Address: Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Nuevo Vallarta
#13 Family Hotel in Nuevo Vallarta
#14 Spa Hotel in Nuevo Vallarta
#14 Top resorts Hotel in Nuevo Vallarta
#19 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Vallarta 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
"Bel Air Vallarta the perfect hotel for a family vacation" Family vacations are made to be on the Riviera Nayarit. Enjoy the beauty of the traditional Puerto Vallarta, the beautiful and colorful Bucerias, or maybe the exclusive Nuevo Vallarta where you will find everything you were looking for and more. Can you imagine spending a day at the spa pampering yourself at one of the best hotels in Nuevo Vallarta? Imagine your kids having a blast at our Kids Club, everything is possible here. A destination like this provides much as you can imagine, activities on land, sea and even air is what awaits you. Stay with with your family and enjoy the best time of your lives together and create your own #BelAirMoment. Bel Air Vallarta offers 215 spacious and luxurious rooms where you can enjoy a deserved rest after those long days at the beach, pool or enjoying the gastronomic offer that we have for you along with all the entertainment options that this resort has. In addition to luxury hotel rooms in Nuevo Vallarta Bel Air Vallarta offers luxury amenities that will make your stay a unique and memorable vacation, the "Bel Air Delights" those great little details that will give your holiday a touch of sophistication and also will make you feel at home. Welcome Cool Amenitie Welcome cocktail Early Bird Breakfast View all Bel Air Delights In Bel Air we know that your holiday should be something memorable that's why we have created a series of experiences that will fulfill all your dreams and needs to make your vacation something you cannot forget. Personalized vacation experiences with a touch of luxury and sophistication, the "Bel Air Experiences". All Gourmet Experience All Romance Experience All Spa Experience ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Odigeo, Priceline, Hotels.com, Cancelon and Travelocity so you can book your Bel Air Collection Resort & Spa Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
Bel Air Collection Resort And Spa Vallarta
Playa Del Sol Grand Hotel
Playa Del Sol Grand Puerto Vallarta
Playa Del Sol Grand Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing