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“No longer recommended”

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Bel Air Collection Resort & Spa Vallarta
Ranked #20 of 28 Hotels in Nuevo Vallarta
Reviewed February 17, 2013

We just returned from another visit to this resort. After two previous visits and a positive experience both times not only were we recommending this resort to others but now ready to take other family there. What a mistake. On arrival, after reserving and paying for our 2 BR suite weeks in advance, we were told that a 2BR unit was not available and likely not going to be available for a couple of days. We were placed in side by side studios after waiting at reception for an inordinate amount of time. Upon entering the units we were greeted by swarms of black flies. Suffice to say we were not happy, especially when it took hours to get anyone to come and spray. Photos are available!! It took three days and a couple of moves to finally have the 2 BR unit we had reserved. I only later found out that during these moves I lost my camera bag, SD cards and charger. The A/C unit in the new suites barely worked and cut out at night resulting in a lot of lost sleep for many of our party. This apparently is a longstanding problem which the management is fully aware of. The sofa bed was broken and unusable the first night being replaced the following day. The restaurant on site is very pricey and the food is mediocre(at least the a la carte) and most guests seem to prefer going elsewhere to eat which is what we did. Had the restaurant been an option we certainly would have preferred to stay on site.
The huge positive to this resort are the staff - the activity staff Lucio, Jessica and Karla are an absolute delight and work very hard to make your stay a pleasant and fun time.The bar staff including but not restricted to Rafael, Javier, Vicente, Jesus. The workers at the towel hut and around the bar Angel, Bernardo, Fernando, Ivan et al. The bellboys Isidro, Edgar, Trinidad. The reception Edna, Pancho, Oscar. The camaristas. All are exceptional, hard working, pleasant and friendly and really do work hard to make you comfortable. The resort is very attractive with a good location but there are many attractive resorts in this area where management appear more responsive to their guests. We heard many disgruntled visitors this trip and have to question the direction this resort is being taken in. We will likely not return to Bel Air and certainly will not be recommending it to others.

  • Stayed: February 2013, traveled with family
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5  Thank anchoman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this reviewResponded February 27, 2013

First and foremost I would like to thank you for visiting Bel Air Vallarta Collection Resort & Spa.

Please accept my sincere apologies for not covering your expectations. I do understand that Bel Air Vallarta Collection Resort & Spa does not suit your kind of life styles, I would also like to say that our goal is continuous improvement, and this is possible, thanks to comments like yours.

Once again please accept my apologies for any inconvenience you had during your stay in Belair and I hope you can give us another opportunity tu assist you.

Laura C. Ramos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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520 - 526 of 2,186 reviews

Reviewed February 5, 2013

We stayed at the end of January and had a great time... We were on an all inclusive package and the food was EXCELLENT !! I guess they are telling the owners of this time share property that is not being sold as an all inclusive but it is... The rooms were very nice and the infinity pool excellent great staff very friendly... Not a late nice place the bar closes at midnight and usually not crowded at all.. So if you want night life there is none at the resort but just down the road you can find places. Overall a very nice place. I would recommend.

Stayed: January 2013, traveled as a couple
1  Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this reviewResponded February 27, 2013

Thank you very much for all the kind words and especially for comparing our desire to make your vacation unforgettable to a family treatment.

It’s my sincere pleasure to learn from your review that our team filled your vacation with care and memories.

We all are looking forward to the opportunity to welcome you back to Bel Air Vallarta Resort & Spa

Best Regards,
Laura C. Ramos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

Recently stayed at this resort January 2013 Porters and housekeeping staff should be praised for all the good work that they do. Security and gardeners very friendly. This service I rate Excellent

As for the front desk they are not trained for this job they should take a course on customer service especially PANCHO not very helpful to guests to bossy perhaps he should take up another career. I would rate these services POOR

Avoid the time share sharks they don't seem to know what the answer NO means

Room Tip: don't take a room on the ground floor or you will be looking straight into a tree
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  • Stayed: January 2013, traveled as a couple
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4  Thank nightrider49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this reviewResponded February 26, 2013

Thank you very much for your feedback. As your observation states, we are working in service care and we consider your opinions so value to maintain our services at the highest level.

We hope for the future opportunity to present you that our best efforts are made to meet the highest expectations and guest's satisfaction is our first priority.

We hope see you soon,

Laura C. Ramos
General Manager

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Reviewed February 1, 2013

We had a loft room with balcony and kitchenette, partial ocean view which was a garden view but it really did not matter to us. Room was very clean, bed was most comfortable, usually the beds in mexico are very hard, not here. Garden area was lush and tropical and well kept. You get free 24 hour WiFi if you purchase items in the amount of 80 pesos in the little shop, but it also has free internet to use. Pool area with infinity pool is beautiful. The food in the restaurant was not that good and margarita was lousy, there a lots of great restaurants in the Bucerias village. To get there takes 20 minutes walk on the beach or taxi ride for $ 8.00. This is a very quiet resort, mostly older people or families with children. They also offer a continental breakfast but only from 6 to 7 am, this is a joke, who wants to get up this early on a vacation.

Room Tip: Pay a little more and get a loft room.
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  • Stayed: January 2013, traveled as a couple
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1  Thank doris n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this reviewResponded February 26, 2013

Thank you very much for all the kind words and especially for comparing our desire to make your vacation unforgettable to a family treatment. It’s my sincere pleasure to learn from your review that our team filled your vacation with care and memories.

We all are looking forward to the opportunity to welcome you back to Bel Air Vallarta Collection Resort & Spa

Best Regards,
Laura C. Ramos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2013

I'm very happy, and satisfied by this hotel, everyone treating you like a prince, or princess, or even king and queen, there's no loud music, neither kids screaming, the pool was very very clean, you never can see a single piece of trash in the floor, and specially I want to congratulate and specially thank the waiters Eduardo, Raymundo, Jesus, Luis, Chago, and Daniel for their sense of humor, their enthusiasm, patience, and everything. The rooms were decorated everyday in a different way, so I really felt like a princess, I love the hotel, and the beach, and the delicious food (absolutely every kind of food). I would like to go again in Nuevo Vallarta in Bel Air Collection Restort & Spa Vallarta.

  • Stayed: January 2013, traveled with family
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6  Thank Kalina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this reviewResponded February 26, 2013

Thank you for sharing this review with us and all the kind and encouraging words about our team and our work. for us is to pleased to know you had an excellent time with us.

Please receive our warm regards; we are looking forward to your return visit.

Laura C. Ramos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

The service here is excellent the waiters at the pool side bar are the best. Rafael Vincente Javier Estaban are the best I can't say enough good things about these guys what a great staff and let's not forget the bar tenders Padro and Armondo

  • Stayed: December 2012, traveled with family
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3  Thank Legs4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this reviewResponded February 26, 2013

Thank you for sharing this review with us and all the kind and encouraging words about our team and our work. be sure that I will give the regards to each person of our staff that made your stay perfect.

Please receive our warm regards; we are looking forward to your return visit.

Laura C. Ramos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2013

Landscaping was beautiful. Do not go unless you know you have a room with a balcony. My husband and I were stuck in a lil 10x15ft room with a leaky light in the bathroom. Clean room however. Most staff were very nice. With exceptions of front desk clerk who made us sleep our first night in a stuffy room off of the "lobby" (the lobby is a pretty pathetic place). There were no available rooms for us and 3 other couples (unless you were timeshare). The sushi bar was very good. The only other restaraunt was ok- not a resort to get dressed up at. The menu offered for lunch at the pool was good if you like burgers fries sandwiches etc. amazing fresh salsa and guacamole! No nightly entertainment. I do believe this resort just switched from a full time share resort- so hopefully things will get more organized.

  • Stayed: February 2012
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3  Thank Lindseylm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, General Manager at Bel Air Collection Resort & Spa Vallarta, responded to this reviewResponded January 23, 2013

First and foremost I would like to thank you for visiting Bel Air Collection Resort & Spa Vallarta. Please allow me to express my sincere gratefulness for your feedback about our work and our services, an also accept my apologies for all the inconveniences you may have in your stay. We are working to be better each day and bring you all the experience you waithing for. I hope that you can give us the opportunity to change you that bad impression you have had and let us express our commitment with you.

Sincerely
Laura C. Ramos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bel Air Collection Resort & Spa Vallarta

Address: Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Nuevo Vallarta
#12 Family Hotel in Nuevo Vallarta
#15 Spa Hotel in Nuevo Vallarta
#15 Top resorts Hotel in Nuevo Vallarta
#19 On the Beach Hotel in Nuevo Vallarta
Price Range: $153 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Vallarta 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
"Bel Air Vallarta the perfect hotel for a family vacation" Family vacations are made to be on the Riviera Nayarit. Enjoy the beauty of the traditional Puerto Vallarta, the beautiful and colorful Bucerias, or maybe the exclusive Nuevo Vallarta where you will find everything you were looking for and more. Can you imagine spending a day at the spa pampering yourself at one of the best hotels in Nuevo Vallarta? Imagine your kids having a blast at our Kids Club, everything is possible here. A destination like this provides much as you can imagine, activities on land, sea and even air is what awaits you. Stay with with your family and enjoy the best time of your lives together and create your own #BelAirMoment. Bel Air Vallarta offers 215 spacious and luxurious rooms where you can enjoy a deserved rest after those long days at the beach, pool or enjoying the gastronomic offer that we have for you along with all the entertainment options that this resort has. In addition to luxury hotel rooms in Nuevo Vallarta Bel Air Vallarta offers luxury amenities that will make your stay a unique and memorable vacation, the "Bel Air Delights" those great little details that will give your holiday a touch of sophistication and also will make you feel at home. Welcome Cool Amenitie Welcome cocktail Early Bird Breakfast View all Bel Air Delights In Bel Air we know that your holiday should be something memorable that's why we have created a series of experiences that will fulfill all your dreams and needs to make your vacation something you cannot forget. Personalized vacation experiences with a touch of luxury and sophistication, the "Bel Air Experiences". All Gourmet Experience All Romance Experience All Spa Experience ... more   less 
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Also Known As:
Bel Air Collection Resort And Spa Vallarta
Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
Playa Del Sol Grand Hotel
Playa Del Sol Grand Puerto Vallarta
Playa Del Sol Grand Resort

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