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“Not quite as wonderful as picts show but good value and great staff”

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Bel Air Collection Resort & Spa Vallarta
Ranked #19 of 28 Hotels in Nuevo Vallarta
Gardnerville, Nevada
Level 6 Contributor
153 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Not quite as wonderful as picts show but good value and great staff”
Reviewed October 25, 2012

We stayed 2 weeks over the holidays in 2011. We did not like the location of first room we were shown so they gave us a slightly smaller room but with a good ocean view. It was still plenty big enough for the 2 of us. The staff are truly wonderful and when I left some items behind they carefully held them until a friend who lives in MX could pick them up. All the staff made us feel like we were so welcome and they did everything they could to accommodate us. Our only complaint was that the pool was not heated and was too cold for us to use. However, we went next door and used their heated pool. (maybe they have corrected that for the winter) was nice to be able to walk along the beach into Bucerias but we did take a taxi back. One other issue--wifi was very iffy as it can be in Mexico. Sometimes we had it and sometimes not which was not good when we wanted to SKYPE our children and grandchildren over the Christmas holidays.

Room Tip: Do ask for overview as you may get it if you ask.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank ctalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,139 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Glasgow, United Kingdom
Level 1 Contributor
2 reviews
Reviewed October 22, 2012

My mom and I visited the hotel on the 9th Oct. As it was low season, the staff upgraded our room. The room was large, clean and had a balcony with sea view. All the staff were very friendly and made us feel welcome. They recommended us places to visit and to eat. We only had breakfast at the hotel since I like to eat out and try new things. In Nuevo Vallarta there is no much apart of hotels, however I fully recommend to visit the town of Bucerias for real Mexican food, specially the "Meson Bay" and "Adautos".

The only thing I didn't like is that you have to pay almost £170 mexican pesos for having internet in your room. But you can use the computers with internet in the hotel shop for free.

I also enjoyed waking up every morning and go to near the palm trees (aroudn 7am) to look for bats, you could see 1 or 2 flying before the morning rises. I loved Nuevo Vallarta, but it is a pitty the extend of development that the goverment is doing with disregard of the wildlife.

Overall the Belair hotel was great, we'll definetely return.

  • Stayed October 2012, traveled with family
    • Value
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Helpful?
Thank Gabriela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed October 18, 2012

Our stay at the Bel Air for our honeymoon could not have been any more perfect. It truly is a great place to stay and enjoy a week long vacation. The place is always clean, the staff is great and the facility really is a little slice of heaven. Everything from the rooms to the restaurants and the pleasant staff make this place a warm environment and a great place to return to. My overall greatest experience there was definitely the staff at the poolside bar also known as "Shipwreck Island". El Canelo, El Chucky, El Choco, El Güero, Armando, and Rafael definitely made it a fun time while hanging out poolside, they made us feel like we were part of the group of friends and we had a blast telling jokes and stories back and forth... Can't wait to go back and hang out with "the boys"....

  • Stayed October 2012
    • Value
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    • Cleanliness
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Helpful?
Thank JorgeMartinez27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marengo, Illinois
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 12, 2012

We have been fortunate enough to be pampered by the best resort staff my wife and I have ever seen. Manny (Manuel) Moreno, Christian, Raymundo and Jorge are so nice and fast! Friendly does not even describe their professionalism. The most accommodating, sincere, happy people. The enjoy what they do. We enjoy them for it.

It takes only one time for them to remember not only your first name, but also your last name.

Smiling faces always. The people and staff here are truly amazing.

Bel Air comes with our highest recommendation.

Room Tip: the two bedroom villas are the best
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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Helpful?
3 Thank JackBechaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio, United States
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 2, 2012

Our family stayed here for a week using the time share option. The staff were very friendly and very helpful. Jessica and Carla organized the daily activities and were very friendly and fun to be around. The front desk staff were very helpful with their recommendations for area restaraunts and directions to the local grocery store. My mother-in-law and father-in-law at the main restaraunt and said it was reasonable and delicious. My husband and I ate at the sushi/martini bar one night for dinner and the food was delicious, but over priced. We went during the "low season" and it was fairly quiet and most of the staff ended up knowing us by a first name basis by the end of the week. Overall it was a great experience, but would have liked to been able to pay cash at the resorts restaraunts/bars instead of charging it to the room since we had 6 people in our room.

  • Stayed August 2012, traveled with family
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Helpful?
3 Thank Pam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingman, Arizona, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 12, 2012

We have just returned from a week at the belair sept 8th 2012. This was our first time...the resort is beautiful and VERY peaceful..people are extremely friendly. FOOD IS DREADFUL. We had rented a car which is a gt +. We went for breakfast..at the Belair first day .it was the worst Ive ever encountered. We drove to the nearby resorts or walked along the beach but were unable to get any service for food or drinks from anywhere as nearly all the resorts are inclusive and people have a band around there wrists..so no cash could be paid and they wouldnt serve any outsiders from the beach at all. not even a glass of water, We are seniors and had walked quite a distance to get coffee or breakfast in the a.m but returned back to the room got into the car and drove 12 mls to the marina. This happened at least twice a day, thank goodness for the rental... we were bombarded all day with "timeshare requests" every 3rd person had a different offer...we spent all day saying "no thanks" Highly recommend Rythmes of the night show by boat.. .infact all the boat trips we took had great food..the italian rest. at the belair is closed..they are making a "sushi" buffet instead {horrible} would not return again..highly recommend cabo san lucas.

Room Tip: 1 bedroom 5th floor facing ocean, hear the waves nightly
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
2 Thank Paula R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Manager at Bel Air Collection Resort & Spa Vallarta, responded to this review, September 15, 2012
Dear guest.
Thank you very much for your feedback.
It is sad to know that the food service has not exceeded your expectation.
Rest sure that the comment will be reviewed by our Executive Chef to assure that the food quality is according our guests expectation.
It is our pleasure to serve you and hope to see you soon.

sincerely

Anwar Sánchez Ortega
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 7, 2012

We've stayed at the playa del sol as owners only twice over the past few years, the last being Mar/2010. Pre-Belair it was easier to trade out and stay somewhere else. But both of our experiences at the resort were perfect for we babyboomers. Mid-way through our last 2 weeks my daughter called from home and asked if she could join us. A few tequilas later I realized that that was definitely doable and 9 hours later we greeted her cab as it pulled up to the lobby. Good quality bonding time hanging over the edge of the infinity pool watching the world go by...what a great pool. After staying in mega resorts for 20 years the fact that we were never farther than 5 minutes from any point was a plus.
Breakfast on the Palm terrace, lunch at the pool bar then a quick trip to Bucerias or old Vallarta for a nice meal and a laugh. Check out the open air Canadian sports bar in Bucerias.
Our rooms and views were always perfect.
Dec 15 will find us back at the improved Belair. NO problem getting accomodation this time. I've heard that the new owners are letting less space out to Interval, RCI etc thus leaving more for owners.
I got a litle mouse happy and also booked suites at the Grand Mayan and Grand Luxxe for the same period. As magnificent as they are, the glam will wear off quick after we find ourselves walking 20 minutes to get anywhere.
So come mid Dec that'll be me you see hanging out at the infinity pool at the new Belair Nuevo. I'll wear a carnation in my left ear so you can spot me.

Room Tip: read the trip advisor reviews and you'll figure it out.
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  • Stayed November 2011, traveled with family
    • Value
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Helpful?
4 Thank stephen w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bel Air Collection Resort & Spa Vallarta

Property: Bel Air Collection Resort & Spa Vallarta
Address: Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Nuevo Vallarta
#13 Family Hotel in Nuevo Vallarta
#14 Spa Hotel in Nuevo Vallarta
#14 Top resorts Hotel in Nuevo Vallarta
#19 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Vallarta 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
"Bel Air Vallarta the perfect hotel for a family vacation" Family vacations are made to be on the Riviera Nayarit. Enjoy the beauty of the traditional Puerto Vallarta, the beautiful and colorful Bucerias, or maybe the exclusive Nuevo Vallarta where you will find everything you were looking for and more. Can you imagine spending a day at the spa pampering yourself at one of the best hotels in Nuevo Vallarta? Imagine your kids having a blast at our Kids Club, everything is possible here. A destination like this provides much as you can imagine, activities on land, sea and even air is what awaits you. Stay with with your family and enjoy the best time of your lives together and create your own #BelAirMoment. Bel Air Vallarta offers 215 spacious and luxurious rooms where you can enjoy a deserved rest after those long days at the beach, pool or enjoying the gastronomic offer that we have for you along with all the entertainment options that this resort has. In addition to luxury hotel rooms in Nuevo Vallarta Bel Air Vallarta offers luxury amenities that will make your stay a unique and memorable vacation, the "Bel Air Delights" those great little details that will give your holiday a touch of sophistication and also will make you feel at home. Welcome Cool Amenitie Welcome cocktail Early Bird Breakfast View all Bel Air Delights In Bel Air we know that your holiday should be something memorable that's why we have created a series of experiences that will fulfill all your dreams and needs to make your vacation something you cannot forget. Personalized vacation experiences with a touch of luxury and sophistication, the "Bel Air Experiences". All Gourmet Experience All Romance Experience All Spa Experience ... more   less 
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Also Known As:
Bel Air Collection Resort And Spa Vallarta
Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
Playa Del Sol Grand Hotel
Playa Del Sol Grand Puerto Vallarta
Playa Del Sol Grand Resort

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