Probably the best service I have ever had at any resort. We booked this trip on Orbitz and I did read a lot of the reviews and even though I agree with a lot of the Two and Three Stars, I just believe that there was too much good that outweighed some of the bad. I don't think you can find a resort that is perfect in anyway because a lot of it has to do with the people that are staying that which is out of the staff and hotel's control.
When we arrived we took the VIP service transportation which you can get to from the airport, they have a kiosk and they can bill directly to your room. I liked this because I was not familiar with the taxi service there and I didn't want the hassle to figure it out when I arrive on vacation. Traveling is stressful enough. We arrived and the staff took our luggage while we were greeted with Hibiscus Juice, a cold towel, and a 5 minute massage with a menu of the spa services. I had already contacted someone from the spa via email to schedule a couples massage and it was already in their system.
We stayed in Room 301 which was a very nice suite at the end of the hall facing the ocean and the white pillars. The room was large and spacious, I particularly enjoyed the balcony with a bed that was so nice to lay down in the morning and evenings. The room has a DVD player which I thought was nice but our ipads were already stored with movies. The shower was wonderful, very spacious with a huge jaquzzi tub which I never used :( The mini bar in the room can be stored with whatever beverages you like. In the morning the resort provides you information about pool and beach activities during the day.
We went on a bicycle tour that takes you to Adventures Vallarta where you can plan and schedule any activities such as swimming with the dolphins, booze cruise, and zipline. I felt the only thing the resort lacked was the evening entertainment. It doesn't bring in a crowd.
There were lots of families on this trip, we weren't expecting that, the pool cabana bar was definitely a highlight of our week but we didn't like that children were in the pool. There really needs to be 1 adult pool with the bar service. Also, you need to get up in the morning and save a spot if you want a good location at the pool with an ocean view. We got there around 8am every morning, dropped off our things and headed to lunch. The pool bar doesn't open until 11 but you can order drinks through your pool concierge. The pool didn't play any music which I was disappointed about, but the service at the bar and pool was great. I felt we left making great friends. Juan Vazquez can mix you up a mean cocktail. The best drinks I have ever had!! Alfredo Meza, his partner in crime was wonderful too. At the pool Margarita Ortega was so diligent getting our drinks and food. The food was good but I wouldn't call it amazing, but what do you expect when serving that many people. It was still above average.
The couples massage at the spa was wonderful, one of the best massages I have ever had. Overall, the restaurants and service were wonderful and now that we know that it is very kid friendly we are bringing our kids the next we go. We will be back!!
- Official Description (provided by the hotel):
- Grand Velas Riviera Nayarit is a luxurious all-inclusive resort in Puerto Vallarta, Mexico, featuring an award-winning spa, incredible dining and entertainment, playful activities, kids club, stylish event space, and a breathtaking landscape on the emera. ... more less
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- Also Known As:
- Grand Velas All Suites And Spa Resort
- Grand Velas All Hotel Nuevo Vallarta
- Grand Velas Hotel
- Grand Velas Nuevo Vallarta
- Grand Velas Vallarta