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“amazing service”

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Grand Velas Riviera Nayarit
Ranked #1 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
GreenLeadersGold level
Reviewed January 20, 2013

I could not believe the leval of service of this hotel! They want you to be happy the moment you step into the resort. It is beautiful, first class all the way.
As far as all inclusive, I was confused about the tipping and felt uncomfortable not tipping for great service. From what I found out, they all share the tips, so if you get excellent service from someone it is a courtesy to tip them so that they get the tip themselves. We went with our friends who told us not to bring hardly any money except for souveniers. Big mistake! They don't change American dollars except into pesos and the service people want tips in dollars! Bring lots of small change...ones, fives and tens so that you can spread the happiness! You will want to tip them, they are just incredible for their service! We didn't have enough smaller bills and had a really hard time changing our money, that was frustrating for us.
The sunsets are incredible, the food so-so (except by the pool and the breakfast buffet...wonderful!). The spa is unbelievable, I wish that they would do facials as well as part of the all inclusive, but they just do massages (which are great!) and manicures.
The pottery and jewelry on the beach from the vendors are fun, they don't bug you at all and have some fun stuff you'll want to take home...but again, you'll need change!!
Have fun in paradise!!

Room Tip: Ask for the fifth floor and if you can be center on the pool, you'll have an amazing view of the...
  • Stayed: January 2013, traveled with friends
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1  Thank winterSDiegans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Velas M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this reviewResponded January 31, 2013

Dear Guest:

Thank you very much for choosing us as your vacation destination. It is very nice to hear that you & your family had an excellent experience with us. And to know that you are recommending us and planning to come back is a true honor.

Once again thank you very much for your comments. Looking forward to welcome you again!!

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 19, 2013

This was our first stay at the Grand Velas and we would recommend it all of our friends! We were fortunate enough to be at the resort right after New Years and it was not very busy. We felt like Kings and Queens in our party of 12. Alfredo at the swim up bar provided excellent service and was a highlight for the adults on the trip. We felt welcome from the moment we stepped into the lobby until the day we left. The resort was very clean and the staff spoke excellent English which made the stay very easy for us. We had 6 children in our party under the age of 13 and they too felt like they were getting spoiled by the staff. Our 13 year old son enjoyed Ping Pong with Tony at the poolside and any other game he could convince him to play. It's the little things like free massage around the pool side, fresh coffee delivered in the morning, cleaning your sunglasses etc that made a difference for us. The meals were excellent at every restaurant. Rooms were larger than most we have stayed in on our other vacations and housekeeping service was first rate. I really couldn't think of a negative aspect of the one week stay. Keep up the good work!!

  • Stayed: January 2013, traveled with family
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1  Thank Mexico2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Velas M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this reviewResponded January 31, 2013

Dear Guest,

Thank you very much for your kind comments, it is very pleasant to know that you had a wonderful time with us. We do our best to make sure every one of our guest have a great and unique experience. Our main goal is to satisfy all of you and have the gratification to welcome you once again.

Sincerely!!

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2013

My husband and I were ready to try an all inclusive resort in Mexico to make up for our not so impressive honeymoon. The Grand Velas was recommended to us and it was amazing. We went over Thanksgiving and it was a very low key season. It wasn't overly packed, kids are allowed however it wasn't at all disruptive. The service was fantastic from the moment we arrived with quick massages, great drinks and explanation of the grounds and services. All of the staff were really sweet and nice. The rooms were very clean however I could never trust the hot tub. I filled it up and noticed dirt floating so I requested it to be cleaned agan and watched housekeeping clean it and it still gathered dirt after filling it up. Room service was prompt. The liquor was premium/top shelf. I am very picky and all the bartenders picked up on how specific I was and the were very accommodating. We ate at each of the restaurants and it was never a problem getting reservations. The food for the most part was good. I felt at times the meats were overly seasoned but it was just a matter of letting my server know my preference and they would change anything with no problem. The gourmet Mexican restaurant, Frida was disappointing. Both times our server just didn't seem very pleasant and made us feel unwelcome. I think a hidden gem here is the Azul restaurant. It is open all day, offers a buffet and is open on the terrace. At first we thought it was buffet only but there is also an option to order from the menu. We decided to dine there on our last night and we enjoyed it the most. The service did not at all feel rushed, we took our time ordering each course and trying different drinks. The server at Azul, Juan was really personable and just provided a great experience. It is a low key resort so if you are looking for action and a party scene this is not it. We didn't try the spa but it was beautiful. We checked out the gym because of all the over indulging and it was clean and convenient. My only other caution is to figure out your transportation from the airport in advance. we got conned into attending a timeshare meeting which we never went to and spent too much on a taxi. We were bombarded as soon as we passed through customs. That was due to our inexperience of the timeshare "game!" We had a great relaxing vacation and plan to return.

  • Stayed: November 2012, traveled as a couple
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Thank Jenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Velas M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this reviewResponded January 31, 2013

Dear Guest,

Let me take the opportunity to thank you for your nice comments. It is great to know that you and your love one enjoyed every minute at our resort.

Please keep in touch through facebook for any assistance in your next visit.

Best regards!!

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

We take a trip to this area ever other year but was our first stay at GV. We had 13 people in our party - and spent between 6 and 8 nights. At the end of stay - it was hard to leave - but we all agreed that we would not return to the GV. It is on the expensive side - and I guess we expcected something special. The first thing to note is that we all felt the service especially the front desk area delived preferential treatment for Spanish speaking people. We often experienced longer waits/service when we used English. I had never experienced this before. The ocean side buffet restaurent was subpar - very underwhelming. The specility restaurants did have some excellent food choices - just make sure you reserve early after arriving. We did not receive any information upon arriving - again - spainsh would have helped- and this caused us to wait several hours trying to figure out what to do/go. I really did not feel welcome and had to go out of my way to talk to the staff. I have never experienced this before - usually upon arriving you are wisked away by someone and given information regarding your stay. I talked to several people at the hotel and found out that they were regular customers (all from Latin America or South America). To sum it up: beautiful views, very nice spa, nice beach (clean), unfriendly staff, very - very long waits, above average rooms.

  • Stayed: January 2013, traveled with family
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3  Thank william p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Velas M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this reviewResponded January 31, 2013

Dear Guest,

First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feedback. Your comments are very important for us.
We are so glad that you had a great time enjoying our luxurious suites, our delicious gourmet restaurants and our service.

Please feel free to contact me for any further information.

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

Do you remember in the movie Pretty Woman where the dress shop employees pamper Julia Roberts with service, all the employees were solely focused on her? I think every husband wishes that someday he could provide a pampering experience similar to that for his wife. The three husbands in our group all agreed that our wish for our wives came true at the Grand Velas!

The resort was beautiful, the food was excellent, and the view was inspiring...(that could be said for almost any resort we've ever attended). Yet, Grand Velas remains second to none because of its staff. The moment we arrived, we were escorted out of the van to an arrangement of sofas in the middle of the lobby, greeted with refreshing damp towels, drinks, a calming head & neck massage from the spa staff, and the check-in staff came to us...no standing in lines! Every guest recognizes that they are special even during the check-in process! A bell boy will escort you to your room making sure the frig is stocked with beverages of your choosing, asking which side of the bed you prefer so your bed slippers are placed appropriately that evening, and noting their pillow menu listing the seven or eight different pillow types allowing you to seek the ultimate comfort. This level of service was unending...our wake up call was synchronized with room service so we could hang up the phone and open the door greeted by staff with fresh piping hot coffee accompanied by any breakfast entree of our choice. On the last day, the bell hops stood around our taxi and pretended to cry (at the request of our wives) while they snapped pictures to share with there girl friends back home. The photos will be proof that our wives were "special to the staff" at Grand Velas. For the guys...we don't need the photos, we still see the happiness of being pampered in the smiles from our wives.
"Mr Lance" - Iowa

Room Tip: Everyone told us pick a room on an upper level. It is TRUE!
  • Stayed: January 2013, traveled with friends
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3  Thank Lance H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Velas M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this reviewResponded January 31, 2013

Dear Guest:

Thank you very much for your kind comments. We are pleased to know that you enjoyed our service and facilities. We work very hard to make sure every one of our guest have a great and unique experience. Our main goal is to satisfy all of you and have the gratification to welcome you once again.

Once again thank you for your preference!

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

I first went here about 5 or 6 years ago, and let me say awesome! They pick you up from the airport and from the minute you arrive you feel pampered. The rooms are gorgeous, and incredibly spacious compared to most resorts. The view of the beautiful resort with the ocean beyond is great. Everyone seems to know your name, and the staff is quite possibly the most friendly and eager to please of any place I've ever been. After lounging by the pool you can just walk down to the beach to rent jet skis!

TRULY all-inclusive with the highest quality food and alcohol (ONLY thing extra are spa treatments and high end bottles of wine). All the restaurants are delicious, room service was great and they have a huge breakfast buffet if you want to get out of your room and socialize. Everyday you can request a fresh bottle of the alcohol of your choice or their house wine be brought to your room. During the day at the pool there were multiple times we asked for things that weren't even specifically on the menu and they always said no problem. Often times a fresh drink appears without even a word when the ice in your current one starts to melt. The bartenders at the swim up bar were so fun and I eventually had to tell them to stop giving me drinks (their "bottom shelf" liquor being $70 bottles) to try or I was going to be in bed for the rest of the day. I've been back several times with my family, and food and alcohol costs are always a concern for us because I come from a family of much taller and generally larger than average people, but it never crossed our minds here. Whatever time or day or night, room service or restaurant, early morning or post-midday nap, whatever you want is just a question away. As returning customers they've even offered us special rates when we booked repeat trips.

I've seen some reviews commenting on the staff, but we've never experienced anything but the friendliest service, and the only issues we've ever had were, rarely, with language barriers. The pool chair situation has never really been an issue. We went once during peak season and as long as you just asked the staff to grab some chairs for you it was fine. And just to clear up one review I saw, gratuities for all the staff are included in your all-inclusive price, the even specifically tell you not try and tip the staff. Unfortunately I can't tell you about the surrounding entertainment in Puerta Vallarta, because every time we've been so relaxed and content we never even left the resort. Bottom line: Go! Try it out for yourselves and you won't regret it!

Room Tip: The Master Suites are great for couples (huge soaking tub) while the Parlor Suites are better for fr...
  • Stayed: February 2012, traveled with family
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1  Thank Cassie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Velas M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this reviewResponded January 31, 2013

Dear Guest:

We want to thank you for the positive. We are very happy to know that you enjoyed every single minute at our beautiful hotel. At grand Velas Riviera Nayarit our main goal is to satisfy all of our guests and we do our best to make sure every one of our guest have a great and unique experience.

Once again thank you for your kind review.

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

This was our 3rd trip in recent years to all-inclusives in Puerto Vallarta having previously stayed at Dreams PV and Velas Vallarta. Overall, the stay was very good and we wish we could have stayed longer.

Room - we had an ambassador penthouse on the 9th floor. Elavators go to 8th floor with private stairs to our 9th floor room and 10th floor deck. Room was adequate and comparable to Dreams and Velas Vallarta in quality. The views from the 10th floor were great with no obstructions. Bathroom was small, a 2nd toilet and sink are also on the 10th floor. Rooms are nice enough but don't mistake them for the Four Seasons. 9th floor rooms were very private and quiet.

Beach - we prefer the beach to the pool and the beach here was wonderful. The sand was soft, water fairly gentle, no rocks to be found. Plenty of beach cabana's to go around. The beach isn't private so there is a lot of traffic passing along the shoreline but it wasn't a problem. Waiter service was spotty on the beach. We sometimes would just venture to the pool bar for service.

Pool - 3 layared pools. The younger kids used the pool close the hotel lobby, did not get in this pool. The middle pool was not heated and was a little cool. Lower pool was heated to about 85, had a nice swim up bar which was never too crowded to get a seat. Nice view of the beach from the edge of the infinity pool. Pool attendants and bartendars were excellent! Folks would stake their claim to the best poolside locations before 9AM with their books and other belongings. We could still find chairs available in less desirable spots in mid-afternoon.

Dining - Breakfast Azul buffet was good, very comparable to previous experiences at Dreams and Velas Vallarta. Service attendants were plentiful and helpful. Enough choices to pick different items each day. Lunch - The Azul does a buffet which we did on day 1 and it was good. We choose to be served at the poolside snack bar the rest of the stay. Food was good, our waiter, Jesus, was very nice and attentive. Cleaned our sunglasses daily and would get us ice cream from the Azul. Dinner - we tried all 3 specialty restaurants and room service. All the restaurants were very good, none was truly memorable. The French restaurant was probably my favorite regarding ambience as young children were not permitted. Our experence at the Mexican restaurant included a screaming infant at the table next to us to which neither the family nor staff seemed concerned with.

Overall we had a wonderful time at the Grand Velas. It was right after New Years and occupancy was 58% according to one of the staff I spoke with and it seemed like we had much of the place to ourselves. Restaurants never approached even half full so it was hard to the place ever feeling crowded.

  • Stayed: January 2013, traveled with family
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3  Thank SoonerFanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Velas M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this reviewResponded January 30, 2013

Dear Guest,

Thank you very much for such a great review, it’s a delight to know that you and your family enjoyed every single minute at our beautiful hotel. I will share your comments to each one at Grand Velas Riviera Nayarit. Please do not hesitate in contact me for any further information. It is going to be an honor to welcome you back at Paradise.
Best Regards!!

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Velas Riviera Nayarit

Address: Av. Cocoteros, 98 Sur | Riviera Nayarit, Mexico C.P. 63735, Nuevo Vallarta 63735, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Nuevo Vallarta
#1 Family Hotel in Nuevo Vallarta
#1 On the Beach Hotel in Nuevo Vallarta
#1 Luxury Hotel in Nuevo Vallarta
#1 Spa Hotel in Nuevo Vallarta
#1 Romantic Hotel in Nuevo Vallarta
#2 Business Hotel in Nuevo Vallarta
Price Range: $534 - $1,087 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Nayarit 5*
Number of rooms: 267
Official Description (provided by the hotel):
Grand Velas Riviera Nayarit is a luxurious all-inclusive resort in Puerto Vallarta, Mexico, featuring an award-winning spa, incredible dining and entertainment, playful activities, kids club, stylish event space, and a breathtaking landscape on the emera. ... more   less 
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Also Known As:
Grand Velas All Suites And Spa Resort
Grand Velas All Hotel Nuevo Vallarta
Grand Velas Hotel
Grand Velas Nuevo Vallarta
Grand Velas Vallarta

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