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“Unforgettable Honeymoon!”

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Grand Velas Riviera Nayarit
Ranked #1 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
GreenLeadersGold level
Reviewed October 5, 2012

We found this resort on Forbe's Magazine's Top 10 All-Inclusive Resorts and were instantly drawn in by the gorgeous photos of the resort & their food.

We have been to Mexico twice before (Cancun & Cozumel) and were incredibly underwhelmed by the all-inclusive amenities and the lack-luster food/alcohol choices. Not so with Grand Velas!!

We didn't book their honeymoon package, but our travel agent put that we were honeymooners on our reservation... we were upgraded to an ocean view room (even though it was still mostly pool view, it was fantastic!) on check-in. We were greeted with a refreshing tea and cool wash cloth and invited to sit down for check-in instead of waiting at the desk. Within 10 minutes, we were given a tour of the resort and shown all the features of our room.. our favorites: over 1,000 square feet, separate tub/shower, tiled, clean shower and CLEAN bathrooms, beautiful walk-out balcony, Nespresso machine (DELICIOUS espresso every morning!) and a well-stocked fridge.

Fifteen minutes after arriving and settling down in our room, we were greeted with a delicious dessert & complimentary bottle of champagne for our honeymoon. Despite not paying extra for our honeymoon, we were constantly given "perks" for being honeymooners: a penguin @ the pool filled with rum, special desserts at all the restaurants & of course many, many "congratulations!"

Since it was September, it was their slow season and there was almost no one else on the resort which meant plenty of great chairs/views and beach-space. We were the only two in the pool before noon, playing frisbee, we boogie-boarded (provided for free by the resort) for about an hour every afternoon... the beach was incredible, soft sand, no sea-weed and water was a perfect temperature.

We relaxed by the pool from 9-3 every day... with Alfredo & Frank as our pool bartenders, making delicious strawberry margaritas with Malibu, we drank all day long! They had other top-shelf all-included alcohol: Absolut, Crown, Don Julio, etc. it was great!

We at all our breakfasts at Azul, with a good variety and delicious omelets - everyone was really nice there every morning. For lunch we either went to Azul or had our food from the snack bar at our chairs by the pool (really cool!). The only thing I could say about Azul is that the food could be hotter, but it was still delicious.

The three restaurants Frida (Mexican), Lucca (Italian), Piaf (French) were all delicious! Our favorites were Lucca & Piaf. The ambiance is absolutely incredible for an all-inclusive meal. They invite you to order multiple appetizers and dessert and just keep feeding you! We drank an entire bottle of wine one night in one dinner. The reservations were easy to get, we at at Lucca twice and the other two once in 6 days. I'm assuming that's because there weren't that many people there.

The staff is also the most courteous and helpful people I have ever seen! They do EVERYTHING for you! Carry your food to your table, carry your towels to your chairs, ask if you are doing ok or need anything all the time without being pushy or seeming like they are asking you to tip them... all gratuities were included which helped take the burden off of us as far as that goes.

We were so sad to leave and are already planning to return for our 5-year anniversary... maybe sooner depending on how long we can keep ourselves away! Highly recommended!

  • Stayed: September 2012, traveled as a couple
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8  Thank nicolebrown2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 21, 2012

I will try to give you an overall review of our experience in this resort and location.

NUEVO VALLARTA. This is a new realstate development close to old Puerto Vallarta ( 15/20 min from the airport, 30 min to Puerto Vallarta). Puerto Vallarta is a very traditional mexican fisherman town that was world wide published in the 60´s by Elizabeth Taylor and other Hollywood big stars. This new development is at the most 15 years old and I believe will give a lot to tell in the years to come. It was developed in the other end of a nice (and huge bay) , so you get the benefit of a beautiful beach , but you will only see new resorts , if you want to visit old Puerto Vallarta you need a cab and a 30 minute ride. You find all sort of resorts in this area , from basic ones to high end resorts as the Grand Velas. If you are looking to get in touch with a more mexican envioroment and culture than in other locations like Can Cun and Cabos , this is the place to go. Nicely secluded from crowds but very easy to get in touch with the local culture.
Definitively worth a tyr.
GRAND VELAS
My wife and I had high expectations due to some recommendations that we got from friends. As well we visited some high end resorts in Can Cun , and let me tell you we were surprised with the class and quality of this resort. First of all the service that they have , hats off to the managers and staff. Not a "pushy" service at all , just perfect. Upon arrival forget about front desk service, we were kindly invited to sit down and take a minute to relax and enjoy being in the resort , suddenly a staff member came with a cold glass of "agua de jamaica" a very traditional mexican cold tea and cold fabric tissues with lovely aroma. And out of the blue two hostess came and offer us a 3 minute complementary back massage.
Not a hughe resort. Within a short working distance you will find enything you need in a very cosy enviroment. Overall the resort is textually spotless. You can see a lot of maintenance guys taking care of the gardens , buildings , pools, etc.
Food and drinks are all high end. For breakfast and lunch you will find very nice buffet served in a restaurant facing the beach and for dinner you can choose italian, french , and mexican food. Nevertheless the food is very good I could tell that this could be the only thing in which the resort has some room for improvement, but certainly nothing to disminish our experience. The night restaurant were vey nice and having a pianist, a trombonist and a guitarrist in each restaurant was a very nice detail.
ROOMS. Vey nice and compfortable. We received a call from our concierge as we arraived our room and offer to make reservations the the restaurants for the 3 days of our stay. It has a jacussi in every suite , ask the concierge if you want to have it set up for you. All others high end ammenities.
SPA. Expensive but worth every penny!! Try it , this will be a life time experience, first class.
WEATHER and water temperature perfect , a little bit of rain during the last morning. Long , very clean and nice beach if you like to take long walks. We were there from sept 16 to 21 and occupancy was less than 10% so the resort was almost for ourselves.
CONS. We like going to only aduts resorts, we took the chance to go to this one in which families are allowed and it was very nice , for family vacation season like chistmas or summer it migh be a different story.
We wanted to play tenis but the tenis court was out of service due to maintenance. I'm sure that if we would have requested to find another court for us they would have done it, but it was not a big deal for us.

OVERALL. We are looking to return by chistamas with the whole family and enjoy the velas.

  • Stayed: September 2012, traveled as a couple
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1  Thank xaviergr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ixchel M, Public Relations Manager at Grand Velas Riviera Nayarit, responded to this reviewResponded September 25, 2012

Dear Guest,

On behalf of all Grand Velas Riviera Nayarit staff we thank you for your preference and loyalty. We appreciate your kind words dedicated to our beautiful resort. Your recommendation is a true honor for us.

Once again thank you for your opinion and great recommendations. We hope to welcome you again in a near future.
Sincerely

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2012

Title says it all. We came here for our honeymoon and were blown away by the service from the entire staff. From the bell boys, the hotel managers to the cleaning crew... everyone had a smile on their face and was extremely friendly. Made us feel at home, away from home. We will definitely return one day. Thank you Grand Velas for a honeymoon we will never forget!

  • Stayed: September 2012, traveled as a couple
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Thank Nir C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ixchel M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this reviewResponded September 25, 2012

Dear Guest,

Thank you very much for making us part of your big celebration. It was an honor to host you during your honeymoon. We really hope to have the opportunity to see you again and again.
We wish you the best forever and ever.

Sincerely

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2012

This hotel is very nice. 3 beautiful restaurants, a italian, mexican, and french inside the hotel. This is a 5 diamond hotel with the 4 night free. And all the meals at this hotels restaurants are included, aswell as all drinks in the hotel. Very beautiful place, I will definitley go back.

  • Stayed: September 2012, traveled with friends
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Thank George702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ixchel M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this reviewResponded September 25, 2012

Dear Guest,

Thank you very much for your preference. I am glad to know that you enjoyed our beautiful hotel and restaurants. Please make sure to contact us before your next visit.

Best Regards

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2012

I traveled with my wife to a corporate event (think sales club trip) in May 2012 at Grand Velas Nuevo Vallarta. My wife made the mistake of taking a valuable piece of family jewelry to the resort - it was stolen during our time there... Not a unique situation I'm sure, but the response from the resort was terrible - they couldn't have cared less, were rude, not helpful and overally pretty awful about the situation. This was of particular suprise given that the company was paying them a small fortune for the 100 people attending the week long event... Ultimately, this is a resort to avoid - the theft and the resort's handling of the theft was the capstone on an otherwise overpriced, poorly serviced and mediocre appearing resort (feels dated and needs a total facelift). My recommendation - STAY AWAY!

  • Stayed: May 2012, traveled on business
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14  Thank richwilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ixchel M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this reviewResponded September 25, 2012

Dear Guest,

Thank you for taking the time to express your opinion and your travel experiences in this forum. We are concerned to hear that we have disappointed one of our guests and that we weren’t successful in addressing all your needs. Your comments and feedback are certainly being taken into consideration.

Best Regards

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2012

Grand in design, open and beautiful. Pool relaxing and perfect-food is great and staff are very accommodating. The SPA is most amazing-very experienced staff-stay here it is totally wonderful!.You cannot come here and not relax. The grounds, the people, the dining, the service, the room, the outdoor bed on the balcony, the room service, the beach, the ocean- all like a post card-you gotta go!

Room Tip: view of the pool!
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  • Stayed: August 2012, traveled on business
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Thank Brenda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ixchel M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this reviewResponded August 29, 2012

Dear guest,

We would like to express our most sincere gratitude for your positive review about your stay at our Resort. At Grand Velas Riviera Nayarit, it is our compromise to fulfill our guest’s expectations and we do our best to make sure every one of our guest have a great and unique experience.

We sincerely hope to have the fortune of welcoming you back anytime soon, please keep in touch with our concierge Services, we will be glad to assist you in any matter.

Sincerely

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2012

My hubby and I came here for our two year anniversary. We initially were looking at adult only resorts but while reading the reviews, it didn't seem like screaming children would be an issue here. While the pool was absolutely beautiful and amazing, about 70% of the guests had small children. There was not an adult only area that we could lounge at except for the jacuzzi area so my hubby and I had not choice but to lounge there. With such a large pool, I'm really surprised that Grand Velas never thought this would be an option.

The buffet food was mediocre although the selection changed daily which was nice. We dined at all four restaurants and found that Frida was the best of the three. All three restaurants had dress codes that didn't allow shorts, t-shirts, or sandals which we didn't mind. What we did mind was while dining at the Italian restaurant, the table next two us literally had 10 small children running around screaming without any parental supervision. It was really difficult for my hubby and I enjoy our meal let alone enjoy the live piano playing the back ground. I can tell that the other guests were just as annoyed with this romper room of a dining experience. The acoustics in the restaurant allowed live music to sound beautifully but it also amplifies screaming, crying children. Perhaps, the restaurant can section off families with small children so that couples who are trying to enjoy their romantic dinner don't end up suffering. They even allow children in the evening entertainment lounge bar so there's really no escaping them. The only restaurant that didn't allow children under 16 was the French restaurant so we really enjoyed the ambiance there.

Overall, the experience was nice but we probably won't be going back. Instead, we will enjoy an adult only resort in the future. I felt the need to emphasize this since our decision to come here was based on the tripadvisor reviews. Couples who want a romantic vacation should really think twice before coming here.

Room Tip: Opt for the High Floor, Ocean view!
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  • Stayed: August 2012, traveled as a couple
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3  Thank Wina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ixchel M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this reviewResponded August 30, 2012

Dear Guest:

We would like to thank you for expressing your feelings regarding your recent stay with us.
Of course it is never pleasant to hear one of our guests has encountered dissatisfaction during their stay. We are committed to excellence without exception and our guest’s satisfaction is the most important point.

We would really appreciate that you give us the opportunity to host you again in the near future.

Sincerely

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Velas Riviera Nayarit

Address: Av. Cocoteros, 98 Sur | Riviera Nayarit, Mexico C.P. 63735, Nuevo Vallarta 63735, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Nuevo Vallarta
#1 Luxury Hotel in Nuevo Vallarta
#1 Spa Hotel in Nuevo Vallarta
#1 Romantic Hotel in Nuevo Vallarta
#1 On the Beach Hotel in Nuevo Vallarta
#1 Family Hotel in Nuevo Vallarta
#2 Business Hotel in Nuevo Vallarta
Price Range: $525 - $2,378 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Nayarit 5*
Number of rooms: 267
Official Description (provided by the hotel):
Grand Velas Riviera Nayarit is a luxurious all-inclusive resort in Puerto Vallarta, Mexico, featuring an award-winning spa, incredible dining and entertainment, playful activities, kids club, stylish event space, and a breathtaking landscape on the emera. ... more   less 
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Also Known As:
Grand Velas All Suites And Spa Resort
Grand Velas All Hotel Nuevo Vallarta
Grand Velas Hotel
Grand Velas Nuevo Vallarta
Grand Velas Vallarta

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