We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,806)
Filter reviews
1,808 results
Traveler rating
1,108
347
149
104
100
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
1,108
347
149
104
100
Show reviews that mention
All reviews timeshare presentation lazy river sea garden ocean view green break grand bliss through rci grounds are beautiful wave pool havana moon huge resort taco break one bedroom suite la plaza shuttle service mexican fiesta vidanta resort
Selected filters
Filter
Updating list...
192 - 197 of 1,808 reviews
Reviewed April 2, 2018

This was my first trip down to Puerto Vallarta with a few friends, however I had stayed at the Mayan Palace within Playa del Carmen, so I had a good feeling going in to this. The resort is geared towards families and retirees, but there is a sprinkling of younger folk there as well. Plenty of great restaurants on the resort and the pools are well maintained. The staff was welcoming and friendly (a shoutout to the Activities Squad guys - Migual, Ronaldo, Freddy and Mauricio who made our stay extra special).

Date of stay: March 2018
Trip type: Traveled with friends
Thank Jeremy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vidanta V, Manager at Mayan Palace Nuevo Vallarta, responded to this reviewResponded April 15, 2018

Dear Guest:

Thank you very much for providing your comments about your vacation at Mayan Palace Nuevo Vallarta. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options and our pool area; we really thank you for your kind comment about our staff, as we consider them one of our biggest assets. We will gladly share your comments with our Joy Squad staff as well. We are certain them will gladly receive your feedback, as all our staff is always looking to meet our guests’ expectations to the fullest.
Comments like yours inspire us to continue creating ideal vacation experiences.

We truly look forward to serving you again in the near future!

Happily,
The Mayan Palace Nuevo Vallarta Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2018 via mobile

Vacationed for two weeks, first week we were upgraded to the Grand Bliss as we signed up for an update presentation. The grounds are beautifully manicured. However there is a lot of walking involved. Check in was smooth and we had a nice room. Restaurants were all wonderful and several to choose from.

The following week were were moved to the Mayan Palace to a 2bedroom suite as we had family coming in. Check out time is 1000, but we could not check into our suite till after 5 pm. I am in my 60s and did not imagine being without a room for a day while spending 2weeks at this resort. We attended the update the first week and actually upgraded our package but this resort could not find a room for us to move to until after 5pm. I was exhausted and furious to say the least. Last year we had 2weeks in Acapulco and we were moved from one room to the next without hesitation, I know it can be done. Regretting we upgraded in a resort that weren’t treating members very well.

I found the Mayan Resort to be less helpful and had more problems with check in/accounts very frustrating. Our guests arriving at the hotel had a hard time checking in also as they could not be found in their system. Lovely resort, however will not visit PV for awhile as to how we were treated when we changed rooms during our two week visit. We expected a short delay while cleaning rooms, but to book for 2 weeks and not have access to a room for over 7 hours was very disturbing to me!

Date of stay: March 2018
Trip type: Traveled with family
Thank Carmenr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vidanta V, Manager at Mayan Palace Nuevo Vallarta, responded to this reviewResponded April 4, 2018

Dear Carmenr1 :
We are gratified to hear about your visit to Mayan Palace. We are happy to learn that you enjoyed our beautiful grounds and accommodations.

On the other hand, we regret that your stay was different from what you had expected. Please note that official check-in time is at 5 pm. If rooms are available we are happy to provide earlier check-in. Nevertheless, this will be shared with the appropriate areas so they can look into each one of your observations. We always look to make our guests’ visits the most comfortable experience ever.

We appreciate your feedback and look forward to hosting you again.

Best regards,

Mayan Palace at Vidanta Nuevo Vallarta Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2018

Beautiful resort! Well maintained grounds! Meal at Tramonti was superb! The room was beautiful and included a coffee maker and fridge which has just come in the last couple of years. THEY CONTINUE TO BE SHARKS WITH THEIR TIMESHARE TACTICS, Be on the alert and stand your ground. We were determined not to fall prey to their sales pitch. We are happy with what we have and were adamant that we were not buying or upgrading. When we showed up without our credit card for a short presentation on updates only, we were told we needed it for them to scan it. We imm3diately cancelled and demanded our $20 back (incentive to show up or we would lose it!). Very frustrating to be deceived like that from the woman at the checkin counter! Another issue is that ou4 pool was being used by people from the other buildings (grand bliss, grand Mayan and the Luxe) but we were not allowed to use theirs. We definitely felt the caste system. Fairly expensive to take a cab off the grounds and into PV make no us feel somewhat like prisoners. We won’t be back to Nuevo Vedanta.

Date of stay: March 2018
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Gisele F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vidanta V, Manager at Mayan Palace Nuevo Vallarta, responded to this reviewResponded April 15, 2018

Dear Guest:

We are pleased you chose to stay at Mayan Palace Nuevo Vallarta for your vacation.
We are delighted as well that you enjoyed our food options, grounds, pool area and accommodations.
It appears as though not all your expectations were met. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We are disappointed we did not meet your expectations. For that reason, all pertaining areas will receive your feedback and we will continue working hard to achieve excellence.

We hope to have an opportunity to welcome you back in the future to truly impress you with what we have to offer at this paradise.

Warmest regards,
The Mayan Palace Nuevo Vallarta Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2018

Our welcome and check in was very easy and professional. Love the keys for the rooms. Disappointed in room location as we were on first floor and we were covered with greens, which meant very dark room. Thank goodness we were moved to new higher room, which was delightful. In the newer room , no bar in shower to hold on to. Pool was a little far away , but we got used to it, good exercise. Oh yes, gym and attendant were excellent, and perfect location. Some of the talent was very repetitive , staying two weeks..

Room tip: I liked the older room better. The size of the master bedroom and the air conditioner vents., but kitchen in newer one better, if i remember correctly. I got mattress extra padding and that worked well. Pillows softer this year, i think. Cleaning service very efficient, even with language barrier. Loved the country store and deli. And you even had diet 7up or was it sprite. As i cannot have sugar and caffeine. Excellent Variety of restaurants . Transportation with carts , very pleasant and fun.Of course pools and beach and turtle farm made our stay even more enjoyable.
Date of stay: February 2018
Trip type: Traveled with friends
Review collected in partnership with this hotel
Thank janeg2506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vidanta V, Manager at Mayan Palace Nuevo Vallarta, responded to this reviewResponded April 2, 2018

Dear Guest:

We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace Nuevo Vallarta.
We are very happy to learn you like love our property, you have perceived the warmth of our staff’s service and you can attest to our compromise to maintain the highest possible standard of service, which we know our guests expect when staying at our properties.
We are disappointed we did not meet all your expectations. For that reason, all pertaining areas will receive your feedback and we will continue working hard to achieve excellence.

It will be our privilege to welcome you back.

Sincerely,
The Mayan Palace Nuevo Vallarta Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2018

We had a two bedroom . Beds were great . Service was superb. I wish they had better stove tops because we stayed for a month and I like to cook for myself sometimes! Grounds were magnificent. Everything was very clean . We enjoyed the entertainment that was available every night. I will be going back

Room tip: Choose ocean view if you can . The noise from the nightly entertainment caused me to ask for a room change which was accomodated
Date of stay: February 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank ruth d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vidanta V, Manager at Mayan Palace Nuevo Vallarta, responded to this reviewResponded April 2, 2018

Dear Guest:

Thank you so much for commenting about your stay at Mayan Palace Nuevo Vallarta. We are pleased you enjoyed our beautiful landscaping and grateful for your kind words about our staff´s service, as we consider them one of our biggest assets. We are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing outstanding locations and service excellence.

We look forward to welcoming you back and continue making your stays memorable!

Happily,
The Mayan Palace Nuevo Vallarta Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews