I want to preface this review with a statement that I am not a resort kind of person. I like a more of a gritty "meet the locals" kind of travelling. I came to the Mayan Palace Nuevo determined not to like it. But they won me over. I haven't changed the way I prefer to travel, but if you like resorts, this place treats you right.
I'll start with the cons because I want to end on a positive note because they deserve it. First, it was 950 pesos for a week of internet access. Seriously?
Next, it is WAY WAY far away from Puerto Vallarta's downtown (200 peso taxi ride) which is what they want because they try to keep you on the resort. But they do offer a free day-trip tour to go downtown and beyond. And lastly, there is no nightlife here after 11 pm, at least when I was here in early May.
That's it, though. Nothing else is bad at this place. The service is beyond anything I've ever experienced in Mexico. In case you don't have a clue, the staff at most places in hotels and resorts despise you. It's a fact of life in touristy areas. I don't know how they train the staff here, but I cannot detect the slightest annoyance of any kind from anyone here. Everyone greets you as you pass with a sincerity that even I couldn't manage in my customer service days. Truly top-notch professionalism. The food, although expensive as usual in resorts, is excellent which is not the norm from my experience.
The dinner shows and entertainment are also spectacular that would rival a Las Vegas show. The grounds are maintained to perfection. They have full service areas for laundry, essentials, and the fitness center is some of the best I've seen.
I am a business person/consultant by trade and I can truly say that I would have nothing to teach the management at Mayan Palace Nuevo (which includes their other resorts Grand Mayan, The Luxe, etc.). They know their stuff and they know what it takes to make a person feel welcome and comfortable.
One last note, if you have kids. This is the place to go. Pools, pools, and more pools.
- Also Known As:
- Mayan Palace Nuevo Vallarta Hotel Nuevo Vallarta
- Wyndham Nuevo Vallarta
- Nuevo Vallarta Mayan Palace
- Mayan Palace Resort