There are a few comments I would like to share regarding the timeshare presentation that I have not read on this board.
What has been printed regarding the length of the presentation, indicates the presentation will take ninety minutes. This is a much of (*&^*&^. The employee (JoAnna) at the main check-in said the ninety minutes begins after breakfast. Beware, you will have breakfast about thirty minutes after you arrive. Once you arrive, the questions start immediately about you, your wife, your family, etc. During breakfast, you sit with the salesperson. This individual will ask more personal questions. When breakfast is over, our salesperson asked me to leave a tip! This tactic started what was to be an unpleasant morning.
Upon leaving the breakfast area, our sales person walked my wife and me around the Grand Mayan complex. During this time, and until he was finished with his presentation, he repeated the same lines five to six times about the owner, the positives of the complex, and so on. My wife and I felt annoyed, and insulted with his approach. By dinner time, we were laughing about the sales person’s presentation.
By the time he started to present the cost of owning, I informed him the ninety minutes was up, and he needed to wrap-up his presentation. This did not make a difference until I told him we were done. He went to get the “manager” to sign us out. I thought we would leave soon---WRONG. The manager tried his best to sell us a timeshare. When I told him we were done, our sales person told me to be respectful to his manager. This did not go over well with me. In so many words, I told him what I thought about his comment he made to me about his manager.
The manager said he would get a customer service employee to complete a survey, and we would be finished---WRONG. This person asked us two question, did not write down one word, and moved on to trying to sell us a timeshare. I stopped this nonsense, and he walked us out to another room where our salesperson was waiting for us. He took us down the elevator, and introduced us to another employee. This individual told us, he worked for the owner and wanted to visit with us about the presentation. He told us, the sales people work for an independent agency, and work on commission. After tell us this bit of information, he asked us four questions regarding the presentation, then HE tried to sell us a timeshare. This did not go well. I cut him off after ten minutes or so of his sales job. So, if you were keeping score, that was four different individuals who tried to sell us a timeshare—all with different tactics, but with the same goal in mind.
We started at 8:30 a.m. and finished at 11:15 a.m. I have listened to several timeshare presentations, and the sales tactics at this property are by far the worst. If you choose to listen to the presentation, be mentally prepared to stand your ground if you are not interested in purchasing a timeshare.
How can EVERY other employee on this property be so professional, yet the employees selling the timeshare are major jerks (I am being nice with this description)?
Do you want to save $7.00 on taxi fare?
If you eat at Prime 159 & Eddie’s Place (which were excellent), take the cart over to the Grand Mayan and walk through the employees’ parking lot. Once you are on the other side, walk two blocks and you will arrive at Prime 159 or Eddie’s Place.
I do not understand why there are so few American speaking television channels. According to the employee who provided the timeshare presentation, the majority of individuals staying on the property are from the U.S. & Canada. I sent an e-mail to the web site while we were at the Grand Luxxe asking about this issue. I never received a response.
I played on the golf course that is on the property. The greens had been aerated, and they started to the same on the fairways. A six-some on the back nine really slowed played for everyone. I asked after playing why there was a six-some on the course. No one could give me an answer.
We were in tower three. The construction never bothered us. We had problems with our A.C., door lock, and the bracelet that opened the door.
- Official Description (provided by the hotel):
- Hola! We are Platinum members of Vida Vacations and rent a full range of luxurious Grand Luxxe Residence Club, Grand Bliss, Grand Mayan and Mayan Palace floor plan options. They include the following: * Four bedroom Residence at the Grand Luxxe, which are units with over 6,000 SF that sleep up to 12. * One, two and three bedroom, two story luxury Loft Residence units are up to approximately 5,400 SF. * Two and three bedroom SPA units that are up to 3,200 SF and sleep up to 8. * Presidential units that include two kitchens and one and two bedroom units that can be joined together. When joined, the units are approximately 4,300 SF and can sleep up to 10. * Luxxe Villa units that are one and two bedroom, 2,800 SF units that sleep up to 8. * Luxxe Suite Condo units that are one and two bedroom, 2,500 SF unit that sleep up to 6. * Luxxe Studio Lofts, which are one room, 1,080 SF split level suites that sleep 2. * Luxxe Jungle Suites, which are one bedroom units with two full baths that sleep 4. * Grand Bliss one and two bedroom suites that sleep up to 6. * Grand Mayan one and two bedroom suites that sleep up to 6. Locations are in lovely, oceanside cities on the Pacific Coast of Mexico and the Caribbean side of Mexico. Our goal is to provide a range of luxurious accommodations to meet the needs of families of all sizes. Please feel free to contact us with your questions and objectives. We truly appreciate the opportunity to work with you and your confidence in us. Best regards, Bob and Mary Ann Jones ... more less
- Also Known As:
- Grand Luxxe Villas And Suites
- Grand Luxxe Villas Hotel Nuevo Vallarta