A rep at the airport for bliss hotels promised my small group half a dozen deals to go on a tour. She asked that we bring a credit card, and when we asked her if a debit card was okay, she assured us it was fine. When we got there, we were told that we needed a valid major credit card, even though our group had homeowners. When we told the we did not bring one, we were left waiting for over an hour to speak to the manager. Several tour guides passed by and didn't even offer coffee or water while we waited. they acted like we asked to go on their tour, and we owed them, when they had invited us for a tour. The faux-posh attitude they projected was downright rude, and, as a New Yorker, I don't use the word "rude" lightly. Finally the "manager" came, and said since we didn't have a cc, they were taking away the deals offered and only offered today our cab ride back to our hotel. we were 45 minutes away from our hotel, and 2.5 hours out of our vacation. When I tried to complain on our time wasted and their lack of hospitality, he threatened to call security! I've never been so offended. In my opinion, this hotel chain is investing in a lot of land but not in hospitality. If their staff is any indication on what kind of image they are trying to portray, they are going in the wrong direction.
- Also Known As:
- The Grand Bliss Hotel Nuevo Vallarta