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“A DIRTY NIGHTMARE HOTEL”

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Villa Varadero Hotel & Suites
Ranked #16 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
San Fernando, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A DIRTY NIGHTMARE HOTEL”
Reviewed July 14, 2013

Our stay was supposed to be ok. we arrived at about 9 pm.On July 1, 2013. i took a quick tour towarsds the pool i thought the swimming pool was very dirty. I told the front desk how often they clean the pool and their responce was everyday in the morning. so I thought next day it would be ok to have our children enjoy the pool. our room was pale white no pictures on the walls or on the halls or anywhere in the hotel no decorations it looked as an abandoned building. the room had no solid wall to close at night we could hear the ocean which it was ok. but, how do you stop a drunk woman singing and yelling all night long. i thought the front desk was going to send security at some point. but it never happen. old tv, no remote very old furniture and headboard was painted on the wall.our next day before we went to have breakfast i went to check out the swimming pool and it was still dirty. i brought it up to the front desk attention and immediately he said the cleaning crew were on the way. so we went to have breakfast it was very packed with so many people. no one to sit you down. we had to find our table it was dirty so we had to clean it up. the food was disgusting no taste cold no flavor and it looked liked like an animal farm. employes dumping lumps of nasty food at the buffet.

after a tasteless bad experience in the restaurant we took our children to the swimming pool. for our surprise it was still dirty. no one cleaned the pool. the front desk didnt know what to say. they claimed to be a 4 star hotel. they are not near a 1 star. PEOPLE BE CAREFUL THIS IS A DUMP HOTEL AND VERY EXPENSIVE IT IS NOT WORTH YOUR MONEY. I WILL WARRANTY YOU WILL NOT BE HAPPY ON YOUR VISIT. hopefully most of you read this bad review. WE WILL NOT RETURN EVER.

Room Tip: Do not stay at this hotel it is horrible nasty place to stay.
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  • Stayed July 2013, traveled with family
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Helpful?
3 Thank rodsalas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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833 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
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English first
Griffith, Indiana
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 10, 2013

This hotel was horrible. First the service was the worst. It is nothing like going on vacation and then having the people in the hotel treat you like garbage! We got to our hotel late at around 9 and they reception starts to tell us we are going to be charged more for the kids. we had already called in the morning and they quoted us with the kids price. He was so rude and didnt help and made us feel like we would pay more. he said he couldnt help or do anything we would have to wait. the next morning we went to front desk...again no one was available until about 1. they told us he didnt know what he was talking about that we didnt owe more money. If they cannot help or dont know anything at least the receptionist should not be rude to you. then we wanted to rent bikes. we came down exactly 4 minutes after 5 and they wouldnt rent them to us. How rude. for only 4 minutes. And at breakfast they open up 10 minutes late but we have to wait. Also, we reserved our special dinner. We were 10 minutes late and they wouldnt serve us the food. Instead they took the plates they had for us already outside back inside to the kitchen instead of letting us sit down and it. This was because the cook didnt want to stay longer and he was so rude to us about it. I cannot believe people talk to visitors this way. HOwever, the Captain for kitchen was super nice. he explained everything to us. even though we were not able to eat it was nice to hear someone treat you with respect. we stayed 3 days and there is so much more to say. POINT is do not stay here. the food was not that great. rooms looked crappy. but most of all the service was horrible.

  • Stayed March 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank brittany m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 9, 2013 via mobile

Stayed in a one bedroom kitchen unit so did not do the all inclusive
Great staff. The bellman, the front desk staff ,and the maids were all exceptional.
Enjoyed the beach and the local restaurants. Nice quiet time, close to the bus for trips to PV.

Stayed March 2013, traveled as a couple
Helpful?
Thank G M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
2 reviews
Reviewed March 8, 2013

I came to the hotel expecting great food and an enjoyable weekend based upon a previous stay at the RIU Jalisco in Nuevo Vallarta. The service in Varadero was fine, however the food was so cheap that I wish I had gone to another hotel. Mashed potatoes, chicken legs in gravy, a salad, and a brownie. That was the menu for the first night. For lunch the second day, it was ribs in gravy, mashed potatoes, rice, salad, and jello. That night it was greasy lasagna, vegetables, and cake squares. They keep the ice cream bars locked up in a freezer and one has to practically beg and then wait for one. There was no hot water in the bathroom. It was barely warm and there was hair in the bathtub and it wasn't mine. At night they have somebody outside who can't carry a tune but singing with loud speakers blaring the music. I paid the same price to stay at the Varadero that I paid for the RIU Jalisco, but the Varadero is such shoestring operation I will never go back. There is a reason why hardly any foreign tourist in the hotel, just Mexicans. It because you get so little nothing. Not a hotel to go on vacation.

Room Tip: Do not get a room on the beach side because of the loud music.
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  • Stayed March 2013, traveled solo
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    • Cleanliness
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Helpful?
Thank jbculp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Manitoba, Canada
1 review
Reviewed February 19, 2013

Though we stayed only one night we were impressed with the service. A better way to meet the local folks when most of the guests are themselves Mexican.
Very nice gesture to upgrade us at their expenses when hotels.com dropped the ball on communicating with the hotel when we were delayed in arriving.
Interestingly our bellman was the most bilingual - if he wasn't a manager he should have been - very good with guests particularly dealing effectively with an obnoxious older stereotypical yank who was totally rude and condescending toward all the staff.
Only issue for us on the room was an older an unclean fridge/freezer otherwise a good first impression overall.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penticton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 15, 2013

Very accommodating staff, clean rooms,authentic Mexican food with not a lot of variety but always found very tasty meals, "Romantic" dinners were very well presented superbly served and very tasty. Cannot say enough about how great all the staff were.

Room Tip: Get a room in building one if you want to retire early, it is the furthest from the bar
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  • Stayed January 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BruceC1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AppoMexico, Gerente at Villa Varadero Hotel & Suites, responded to this review, February 21, 2013
So glad you enjoyed your stay with us and thaking the time to write a review for other travelers to read. I am very pleased you said that our staff is great , Iwill share with all your comment. We certainly hope to have you stay with us during a future vacation to Nuevo Vallarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 24, 2013

Second time to stay here. Very different from last year. Last year there were many more tourists. This year, there is a large group of local kids with minimal supervision. If the adults are with them, they lead the shouts. When the group shows up on beach, it's so bad the tourists leave. After midnight is when they come out to play again on the beach, knocking over lounges and chairs. Hotel has done nothing to quiet them. Nice rooms, great beach. Food is better than last year. Staff is nice, but only when they are not helping the big groups of But hotel does nothing to stop the noise or parties that start after midnight. Surprised FUNJET offers this as a choice.

Room Tip: If you like to get ANY sleep at all go elsewhere. They were warned I was writing review multiple ti...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mowalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Varadero Hotel & Suites

Property: Villa Varadero Hotel & Suites
Address: Retorno Nayarit Lote 83 / 84, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Nuevo Vallarta
#16 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Villa Varadero Hotel & Suites 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Is an all-inclusive hotel at one of the best beaches in Nuevo Vallarta. It is the ideal hotel for a family vacation. Hotel Villa Varadero is located in beautifully serene Nuevo Vallarta on Mexico's west coast known as the Riviera Nayarit. Nuevo Vallarta is only 25 minutes from the nightlife, cultural spots, and shopping of Puerto Vallarta. It is an ideal destination for a vacation where you and your family can enjoy the beach, nature, and many other activities, such as swimming with dolphins, canopy tours, toboggan water parks, slides, sightseeing tours, and more. When booking at Hotel Villa Varadero you can choose from three types of rooms. Most have beautiful ocean views of the gorgeous sunsets over the Bay of Banderas. At Hotel Villa Varadero you'll enjoy our beautiful view of the Nuevo Vallarta beach. You will be attended to by our friendly staff and great service aimed at making your stay a wonderful experience. We offer many activities for children, teens, and adults in our guided tours of Nuevo Vallarta. One is the "Family Walk", organized by our staff for guests who want to get to know the local Nuevo Vallarta area and the marina plus access to the wonderful world of Vallarta Adventures. Another option is our guided "Bike Ride Tour" that meanders through the streets of Nuevo Vallarta. Also, from our beach you can go kayaking, play volleyball or beach soccer - all enhancing your fun at the Villa Varadero beach. For those who prefer the shade, you can enjoy a good game of billiards with friends, or some fun board games in our game room. To relax, enjoy a sublime massage at the edge of the beach - the best way to start a holiday! During the day our restaurants offer a varied and tasty buffet style menu, and at night our specialty restaurant will delight you with its cuisine and ambiance. Explore Nuevo Vallarta and its surroundings. They are sure to make you fall in love with our beautiful destination! ... more   less 
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Also Known As:
Villa Varadero Hotel Nuevo Vallarta
Villa Varadero Hotel And Suites
Hotel Varadero

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