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Reviewed September 6, 2018

It is family friendly, but definitely classier than the other Marival resort down the street. We went during the off-season and got a Priceline deal which made it just impossibly good for the money. The service is fantastic, everything is extremely clean. It is just great. Gracias Francisco, Ernesto, Ivan Y todos!

Date of stay: June 2018
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
2  Thank JamesAston123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_fernande5, General Manager at Marival Distinct Luxury Residences, responded to this reviewResponded September 6, 2018

Dear James,

We're very happy that you enjoyed your stay with us. It is our pride and our pleasure to attend you and your family on your vacations. Thank you for sharing your review with us and for the special mention of Francisco, Iván and Ernesto, they'll be very happy to read your comments, as well as I was.

We hope to have the honor once more of hosting you in this your second home.
Our best wishes,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2018

We have been here numerous times and have always been impressed. The staff are friendly, helpful, and go above and beyond. The staff have brought food from their other restaurants just to help meet my chocolate craving! They remember us and our family and even ask about our children when they aren't with us.
Staff to note at the restaurant and pool area: Julio, Manuel, Miguel

Date of stay: August 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jodi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_fernande5, General Manager at Marival Distinct Luxury Residences, responded to this reviewResponded September 5, 2018

Dear Jodi,

Thank you so much for taking the time to share your review with us and for mentioning Julio, Manuel and Miguel. They will be very proud to know their service was outstanding. We hope to have the pleasure to welcome you back soon.

Our best wishes,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2018

My family and friends had an amazing vacation, the service by the pool was top notch. Jesus, Miquel, and Wence (sp) were especially attentive and made our experience by the pool very enjoyable. We always had a delicious drink in hand and all three had amazing food and drink recommendations for us while we lounged. We always got our orders in a timely fashion and they even anticipated some of our refills before we ordered them ourselves. Omar at the Ommagio restaurant is an incredible server that inspired us to return to the restaurant many times. He brought out dishes that we might not have ordered ourselves that ended up being some of our favorites. At the beach club at Marival Resort, Patricia always makes us feel welcomed and part of the Marival family. She remembers us year after year and always makes our time at the beach club relaxing and enjoyable.Edgar at Mozza Mare made our breakfasts and lunches lovely.

Date of stay: August 2018
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank castri30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_fernande5, General Manager at Marival Distinct Luxury Residences, responded to this reviewResponded September 4, 2018

Dear guest,

We appreciate you took the time to share your review with us. It is our pleasure to provide a top notch service as you mentioned. Thank you so much for the shoutout, they are all very happy to be part of your review.

We hope to have the pleasure to host you again.
Our best wishes,

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Reviewed September 3, 2018

As usual our stay was wonderful. It made our 25th anniversary very special indeed. Special thanks to Carlos the concierge who arranged for our special dinner
etc. He went above and beyond. We also want to mention our server Annaee (Not sure on the spelling) at the MozzaMare. She made our lunch very special and was just all around great server. In fact in case you weren’t already aware of it: ALL of your employees deserve kudos. Your employees are what separates you from the many other resorts we have visited around the world. I hope and trust that you compensate them all accordingly.

Date of stay: April 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank billy_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_fernande5, General Manager at Marival Distinct Luxury Residences, responded to this reviewResponded September 3, 2018

Dear Billy,

Thank you so much for the shoutout to our team. We are a big family and we feel very proud of it. That is why we make you feel like you're at home. We hope to have you back soon.

Our best wishes,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2018 via mobile

My wife, kids and I just returned from a week vacation at the Marival Residence. I will write my review in two parts:

PROS: The resort is absolutely beautiful. The grounds are well kept and the staff and patrons are respectful to keep it that way. The resort had begun adopting the limited use of straws policy in order to keep up with conservation efforts. Our PH room had a beautiful view, along with the private rooftop pool which my 1 year old enjoyed immensely. The two bedroom suite was more than enough room for the 4 of us, and I appreciated having an in unit washer/ dryer. The pool staff were exceptional. Each day they assisted with setting up chairs or cabanas and you never ran into towels being left out for hours by residents trying to reserve a spot. The food at Lemon Grass was good poolside fare. The breakfast and dinners we had at Omaggio were good, the overall service from Valerio and the hostesses for breakfast was exceptional. Mozza Mare was closed for most our stay there so were unable to eat there.

CONS: I will begin with the small bugs in our bed, the shower and pretty much everywhere in the room. We turned down our bed on numerous nights to be welcomed by ants crawling in the bed. You can imagine how uncomfortable it was sleeping and each time you turn you think something may be crawling on you. We woke up one morning went to use the shower and the bar of soap we left in the soap tray from the night before was covered by these little bugs. The other major flaw we felt existed was the lack of food options. While we had access to the restaurants over at the resort side of the establishment it pretty much seemed like the same type of food [Mediterranean or Italian], very little authentic Mexican dishes. After three days it was repetitive to eat this food over and over again. Also, when you have small children who have not adapted a sophisticated palate, there is only so much of chicken fingers and fries you can feed them.

Overall, we were satisfied with our stay but would probably try another resort upon our next visit. While I do believe this is a five star resort, there are some improvements any property can take to enhance the experience of its guests. It is up to the management to address the issues represented in reviews like this.

Date of stay: August 2018
Trip type: Traveled with family
Thank Lee_Kee350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_fernande5, General Manager at Marival Distinct Luxury Residences, responded to this reviewResponded September 3, 2018

Dear guest,

We're sorry for the inconveniences you had. Even if you had an outstanding experience we would have loved if you had left completely satisfied. In reference to bugs in your room, we are very sorry about this happening. Despite having a strict pest control carrying a monthly schedule of fumigation of rooms and common areas, we will strengthen the fumigation near the rooms that are assigned, although we know that we are exposed to this type of eventualities because we are located in a tropical zone.

Also, we do know the quality of the food offered is a huge factor when it comes to book a resort to spend your vacations. Our food has been one of the most complimented points and it allowed us to be one of the best hotels in Riviera Nayarit and the world. We would really appreciate if you could send us your specific comments to concierge@marivalresidences.com as our Executive Chef in this way will be able to implement special actions to correct or improve our dishes

Our best wishes,

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