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Marival Residences Luxury Resort
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Savings alert! 16% below average rates

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Reviews (2,423)
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Reviewed April 2, 2017

Went here for six days over Spring Break with a group of 18. Stayed in 2 BR, plenty of space for our family of four. Relaxed, upscale atmosphere throughout the property, conditions were great and even in a busy week were always able to get chairs in the pool area. Staff were service oriented an always available, in particular Felix and Claudia by the pool and the head concierge (used several times to support excursion and restaurant bookings. very helpful in arranging the details). Dining was very good, best spot was rooftop in the evening for drinks and small plate food. Spots did get a little crowded right around dinner, key was getting there a little early.
Nice to have access to the Marival Resort down the street. was busier and more active for kids in our group, access to beach and additional restaurants was great, there was a convenient shuttle running between the two every 10 - 15 minutes. Would definitely come back. We attended a timeshare presentation as part of the stay, mostly well run and constructive but it did get a little too aggressive at the end of the presentation.

  • Stayed: March 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Todd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded April 10, 2017

Dear Todd,
Thank you for choosing Marival Residences Luxury Resort and giving us the oportunity to host you and your group.
It's a pleasure for us to read about you wonderful experience with us and that you enjoy our fully equipped residences and amazing service. We appreciate your feedback and assure you that everyone in our staff will be thrilled to read your review, specially Felix and Claudia.
You comments regarding tour Vacation Club staff have been noted and we will considere them, as we want to offer the best experience to every guest in every occasion.
Thank you for your recommendation. We are looking forward to hosting you again.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2017 via mobile

We had a great week at Marival over my 7 year old's spring break. She had never been to an all-inclusive and loved it! We loved all of the food and drinks, the incredibly warm pool, the access and shuttle to the sister property, the spa... and the entire staff was fantastic and accommodating to our family. The woman from housekeeping was the most thorough I have ever experienced on a daily basis! Our ocean view 2 bed 2 bath was spotless, spacious, and modern. For our included tour we went to downtown Puerto Vallarta, but you could go zip lining or interact with sea lions, too.
I didn't have high expectations for the food based on previous all-inclusive experience in Mexico, but everything was excellent. Al Fresco grill outside is a must! We had dinner at Insu at sunset twice since it was so good, and beautiful. The house wine was not good, but I happily ordered mixed drinks. Kids will love the many tropical drink options, and even the chocolate milk's presentation. There's a kids buffet each night if they prefer chicken nuggets, veggie sticks with ranch, pasta, cereal, etc.
If you are comparing the Residences to the neighboring Resort, no question stay here!! It is much nicer, smaller, quieter, more relaxing, and significantly better food and drinks--every drink we tried at the other property (outside of the Beach Club, which has equally fabulous cocktails) was watered down. The Residences has service at the pool for snacks, drinks, and towels, too. You have access to everything at the other resort, so we enjoyed the ping pong, mini golf, air hockey, bikes, and pools, but after enjoying that you get to leave its louder/crazier scene to return to your retreat.

Stayed: March 2017, traveled with family
Thank Kristen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded April 10, 2017

Dear Kristen.
Thank you for choosing Marival Residences Luxury Resort and giving us the oportunity to host you and your family.
It's a pleasure for us to read about you wonderful experience with u. We appreciate your feedback.
Thank you for sharing your experience and we can't wait to welcomed you back either!
Warm regards,

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Reviewed March 30, 2017

I am not a fan of all inclusive resorts for many reasons; however, this place is fantastic. Our suite was large, well laid out and immaculate. We had a penthouse suite so had our very own plunge pool but the staff made the general pool area so much fun that we spent most of our time there. There are many restaurant choices and, while we certainly had favourites where we thought the food was excellent, the food at each of them was very good. There is a rooftop bar that serves tapas for dinner in the evening - it is terrific - a bit crowded at sunset but well worth it. What is completely outstanding at this resort is the staff and the service. Staff are spectacular. We thought that we were somehow singled out as particularly important and special guests when someone we met at the pool, who has visited Marival Residences multiple times, laughed and told us that every guest receives this outstanding attention and service. Miguel, Ivan and Claudia at the pool were extraordinary. There are great activities nearby and next time we go (we have already booked for November) we will drag ourselves away to try some - although when you are as pampered as you are at Marival, you never want to leave. We have recommended this place to friends, which we do not do lightly.

Room Tip: Residences are suites and more luxurious than the hotel but the hotel is particularly geared to be kid-friendly with pools and activities.
  • Stayed: March 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Carol P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded April 10, 2017

Dear Carol,
Thank you for sharing your such a wonderful review about our resort. We are glad you got to enjoy our 4 diamond service and to read about your amazing experience.
Our staff works hard to make memorable vacations for every guest and we appreciate your feedback.
Thank you for your preference and we hope to have the honor of hosting you again.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2017

We had a wonderful spring break this month at Marival Residences. The staff at the residences went above and beyond with our every request. We had 24 in our group, staying from 2 bedroom condos to a villa and everyone was treated with great respect. The residences are calmer, more upscale, very elegant. The resort has more of a hotel vibe with a lot of fun activities. The food was amazing, we never became bored of the food and every meal was delicious. The only issue we had was the aggressive sales pitch by Frederico. If you aren't interested in buying a time-share, and especially if you are a woman, avoid Frederico. The concierge suggested Las Caletas for an excursion and we are so glad she did!!! The saw hump-back whales on the ride over. The food there was also delicious. It was a great day and well worth it. We will definitely come back and stay at Marival Residences!!!!

Room Tip: We had a villa and it was so quiet! Our friends stayed in 311 and the views were unbelievable, gorgeous!
  • Stayed: March 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank TennisChick86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded March 30, 2017

Dear guest,
Thank you for placing your trust on us for your group vacation.
We are happy to read you enjoyed your stay with us, our 4 diamond service and gourmet food. Also, that you got to see the lat of our visit from the Humpback Whales!
We are sorry that you felt pressured by our Vacation Club staff. Their intention is to present all the benefit on our resort and offer a great option to vacation, and we will investigate n this matter to ensure that our sales procedures do not upset our guests' vacations.
We appreciate your feedback and we will definitely will be waiting for your next visit.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2017

We've visited this resort around 10 times and are Platinum Members. Coming to Marival Residences is like coming to our own vacation home where we feel like "Lifestyles of the Rich and Famous" for the time we're there! Except for one blip that was remedied, this trip was the best ever. On check in, the hotel was hosting a golf group and was at almost full occupancy. We were checked into Room 128, which overlooked the tennis court and back gate with no view. We really enjoy watching the sunsets from our patio. Not to sound like a snob, but we payed quite a bit for our membership and are to receive rooms on the upper floors. After a discussion with the front desk and our first night in 128, we were moved to a penthouse room. It was perfection! This was our first time with our own plunge pool. It was very romantic and we enjoyed it every afternoon!

What truly made the visit even better than past visits is the level of service. Our concierge Raquel sought us out daily to ask if anything was needed in our room. We had an issue with the washer emitting a nasty smell. A call to the front desk resulted in a repair person showing up in 5 minutes! I wish I could get that service at home!

It is truly wonderful seeing many of the same employees when we visit. Felix is so wonderful around the pool. He adds a special touch and hooked us up with a lobster dinner (reasonable upcharge). Paloma at the beach club has added some services as well...fresh fruit, cool towels and Popsicle throughout the day. Patricia at Brunello is also special. I wish I could mention everyone individually. All are superlative! We also enjoyed seeing and talking to Daphne the resort manager several times during our stay. She also made sure we were enjoying our visit.

Food was excellent as usual! All our meals were fantastic, including a meal at Niksan, the Asian restaurant near the spa. Speaking of spa, the 80 minute massage & facial combo was wonderful and a good value!

Thanks, Marival, for a great vacation! We will see you soon!

Room Tip: Upper floor if available for a good view. Rooms in the center building are sunny in the afternoon.
  • Stayed: March 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank cabushka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded March 30, 2017

Dear guest,
Thank you for choosing Marival Residences Luxury Resort and giving us the oportunity to host you once again. We are so glad to read that you enjoy you time with us so much that you decided to return and that you liked the penthouse with the private pool, as well.
Our staff will be so thrilled yo read you review, as they work hard to make every guests visit a special time and appreciate you feedback.
Thank you for sharing you visit with us and for your loyalty. We are looking forward to hosting you again for another marvelous trip.
Warm regards,

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