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Reviews (2,517)
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Reviewed March 29, 2017

We had a wonderful spring break this month at Marival Residences. The staff at the residences went above and beyond with our every request. We had 24 in our group, staying from 2 bedroom condos to a villa and everyone was treated with great respect. The residences are calmer, more upscale, very elegant. The resort has more of a hotel vibe with a lot of fun activities. The food was amazing, we never became bored of the food and every meal was delicious. The only issue we had was the aggressive sales pitch by Frederico. If you aren't interested in buying a time-share, and especially if you are a woman, avoid Frederico. The concierge suggested Las Caletas for an excursion and we are so glad she did!!! The saw hump-back whales on the ride over. The food there was also delicious. It was a great day and well worth it. We will definitely come back and stay at Marival Residences!!!!

Room Tip: We had a villa and it was so quiet! Our friends stayed in 311 and the views were unbelievable, gorgeous!
  • Stayed: March 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank TennisChick86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded March 30, 2017

Dear guest,
Thank you for placing your trust on us for your group vacation.
We are happy to read you enjoyed your stay with us, our 4 diamond service and gourmet food. Also, that you got to see the lat of our visit from the Humpback Whales!
We are sorry that you felt pressured by our Vacation Club staff. Their intention is to present all the benefit on our resort and offer a great option to vacation, and we will investigate n this matter to ensure that our sales procedures do not upset our guests' vacations.
We appreciate your feedback and we will definitely will be waiting for your next visit.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2017

We've visited this resort around 10 times and are Platinum Members. Coming to Marival Residences is like coming to our own vacation home where we feel like "Lifestyles of the Rich and Famous" for the time we're there! Except for one blip that was remedied, this trip was the best ever. On check in, the hotel was hosting a golf group and was at almost full occupancy. We were checked into Room 128, which overlooked the tennis court and back gate with no view. We really enjoy watching the sunsets from our patio. Not to sound like a snob, but we payed quite a bit for our membership and are to receive rooms on the upper floors. After a discussion with the front desk and our first night in 128, we were moved to a penthouse room. It was perfection! This was our first time with our own plunge pool. It was very romantic and we enjoyed it every afternoon!

What truly made the visit even better than past visits is the level of service. Our concierge Raquel sought us out daily to ask if anything was needed in our room. We had an issue with the washer emitting a nasty smell. A call to the front desk resulted in a repair person showing up in 5 minutes! I wish I could get that service at home!

It is truly wonderful seeing many of the same employees when we visit. Felix is so wonderful around the pool. He adds a special touch and hooked us up with a lobster dinner (reasonable upcharge). Paloma at the beach club has added some services as well...fresh fruit, cool towels and Popsicle throughout the day. Patricia at Brunello is also special. I wish I could mention everyone individually. All are superlative! We also enjoyed seeing and talking to Daphne the resort manager several times during our stay. She also made sure we were enjoying our visit.

Food was excellent as usual! All our meals were fantastic, including a meal at Niksan, the Asian restaurant near the spa. Speaking of spa, the 80 minute massage & facial combo was wonderful and a good value!

Thanks, Marival, for a great vacation! We will see you soon!

Room Tip: Upper floor if available for a good view. Rooms in the center building are sunny in the afternoon.
  • Stayed: March 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank cabushka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded March 30, 2017

Dear guest,
Thank you for choosing Marival Residences Luxury Resort and giving us the oportunity to host you once again. We are so glad to read that you enjoy you time with us so much that you decided to return and that you liked the penthouse with the private pool, as well.
Our staff will be so thrilled yo read you review, as they work hard to make every guests visit a special time and appreciate you feedback.
Thank you for sharing you visit with us and for your loyalty. We are looking forward to hosting you again for another marvelous trip.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2017 via mobile

Checking out but can't wait to come back! Have been coming for at least 7+ years! Love this place and will be back. If you think the beds are bad - ask concierge for a mattress pad. Instant fix. Service is awesome! We seldom come back to a place twice unless it is stellar. Grounds constantly get better. Service people always friendly. Always sorry to leave. Can't wait for our son to graduate school so we can stay longer!

Stayed: March 2017, traveled with family
Thank Samantha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded March 27, 2017

Dear guest,
Thank you for you review of Marival Residences Luxury Resort . We are thrilled to read you have enjoyed each stay with us each time and are planning to return.
We appreciate your feedback and love to read you enjoyed our 4 diamond service and luxurious facilities.
Thank you for your loyalty and preference and we are looking forward to hosting you again.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2017 via mobile

Staying at the Marival residence right now. Our room is nice but the beds are crap. The food has been excellent and all of the service has been great. But that's where it ends. They try to up sell you into getting some package upgrade. Not to sure what it was because the person selling didn't speak English very well. We have been told that it's the end of the whale watching season and there was still a charter by the concierge last night. The next day we spoke to concierge and they told us that the charter stopped whale tours in early march. It would be nice if we would have been told the truth last night so we wouldn't get my children's hopes up. The kid shoes are really kind of boring and really don't hold any of the children's attention. The do give them ice cream and drinks to give them something to enjoy. Overall it is nice and expensive enough to keep the college kids away. I would stay here again but maybe leave the kids at home.

Stayed: March 2017, traveled with family
2  Thank lawnsausage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded March 27, 2017

Dear guest,
We would like to thank you for choosing Marival Residences Luxury Resort for your vacation. We are happy to read that you enjoyed our gourmet cuisine and 4 diamond service.
We are sorry to hear your didn't enjoyed our resort fully. Our team is always ready to solve any inconveniences and would have love to help with a soft pad to make your bed more comfortable. Also, we would like to point out that we have a pillow menu to ensure the best sleep for our guests.
As for the Kids program, we offer the option for the kids at the Marival Residences and also at our sister resort, which has more kids facilities and a wider program. We would like to recommend you to try it out during your next visit.
As for t whale watching tour, we normally do have them operating till late march, as it is the regular time of the year for this activity. Unfortunately, this year, our whales have left a little early, so the tour were finished before time. WE invite you to visit during January, so you can enjoy the beautiful spectacle this gentle giants offer.
We would like to thank you for bringing this matter to our attention. And we hope to have the honor of hosting you again so you can take advantage of all the inclusions in your program.
Warm regards,

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Reviewed March 23, 2017

Our family really enjoyed our stay at the Merival Residences. We stayed in a 2 bedroom Penthouse with Pool. The suite is very roomy. Love the large balcony, laundry and living area. Both bedrooms were a good size. We don't think we would get a room with a pool as the pool is accessed by a staircase by the door and is one level above. Its more like a long hot tub. We didn't use it enough to make it worth while. The food was very good. Service was terrific. The concierge Raquel was amazing. Pool is great. The shuttle to the beach area was no big deal as other reviews mentioned. The service, food and drinks at the VIP beach area was terrific. Beds are a little hard but we asked for a pillow topper and they mentioned they were all the mattresses were being replaced soon. We used the Spa and the signature treatments were very nice. Definitely would recommend an ocean view as the sunsets are so nice. We ate one night at the resort and didn't like it at all. Our teens liked the activities at the resort. Only about 20 min from the airport. We loved Merival Residences and would recommend it.

Room Tip: Ocean view above the 3rd floor. Penthouse with pool wasn't worth the extra in our opinion.
  • Stayed: March 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Katy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne_Fernande5, General Manager at Marival Residences Luxury Resort, responded to this reviewResponded March 28, 2017

Dear Katy,
Thank you for choosing Marival Residences Luxury Resort and giving us the oportunity to host you.
It's a pleasure for us to read about you wonderful experience with us and that you enjoy our fully equipped residences, amazing service and VIP Beach Club. We appreciate your feedback and assure you that everyone in our staff will be thrilled to read your review.
Thank you for sharing your experience and your recommendation. We are looking forward to hosting you again for another marvelous trip.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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