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Marival Residences Luxury Resort
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Reviews (2,389)
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Reviewed June 26, 2014 via mobile

This is supposed to be a 'world spa' but for many guests this means smoking and drinking all day in the pool. Very hard to swim with the smell of tobacco and wondering when big groups of drunk guests last went to the toilet!

The seats around the pool have cigarette butts under them (not sure when last cleaned).

The sky bar is located above the rooms, this means your main spa experience is being kept awake until 2am with loud music and party.

If you want to party and drink a lot it could be fun but I was expecting a relaxing and clean experience for my family, this was not delivered and we we're left feeling disappointed and deceived.

  • Stayed: June 2014
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2  Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarivalResorts, Marketing & Social Media at Marival Residences Luxury Resort, responded to this reviewResponded June 27, 2014

Dear Guest,
Thank you for taking the time to write a review regarding your most recent stay with us. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.
We are sorry to read that your experience with us has been affected by other guests’ behavior. We know that all our guests have different travel expectations and needs. We have taken measures to ensure that our staff is paying special attention to the cleanness of the common areas.
We would like to apologize for the noise issues you experienced in your room during your stay. We can understand how frustrating noise issues can be during a stay at a hotel and also that all our guests have different expectations and needs. Since we strive to provide the best experience possible to our guests, we are always willing to offer a room change to make them feel more comfortable.
Thank you for staying with us and we truly hope you can give the hotel another chance to welcome you back again in the future and show you how we care of our repeat guests. Please send us an email to chiefconcierge@marivalresidences.com in order to assist you with any special request.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2014

Best vacation ever! We originally booked at Marival Resort and was disappointed at check in seeing kids running everywhere. We were on vacation from the kids ;-) . They mentioned that they open their pools to the public during the 'off season'. They quickly upgraded us to the Residences which ended up being the best vacation yet!!! We were bombarded at first with the timeshare people but found a way to bypass them by saying we were under 30. After that they left us alone. We had access to both resorts and ALL restaurants!! It was amazing!!!

  • Stayed: August 2013, traveled as a couple
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2  Thank Terah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2014

We just got back from a couples trip to Nuevo Vallarta. We stayed 3 nights at the Residences and 3 at the Resort & Suites. If you are looking for peace and relaxation then this is the place! The Residences are pretty quiet, no loud music or crazy partiers by the pool. The rooms are huge and very luxurious, and the food is absolutely amazing. We chose to eat dinner at Lemongrass which is beautifully set up for a romantic dinner at night under tiki huts next to the pool. We ate breakfast at Ommagio's which my hubby said had the best Huevos Rancheros he has ever had. We had tapas and cocktails up at Insu which is the rooftop bar with an amazing view of the ocean. Go up to Insu between 12 and 6 and swim in the infinity rooftop pool overlooking the ocean, it's a must-do! We shared a two bedroom suite with our friends we traveled with, and it was huge! Plenty of room to hang out inside or on the patio. It had a full kitchen which we only used for drinks, but was still nice to have. The décor in the rooms and around the property is very modern and clean. We spent a lot of time at the pool area, which is quite huge. Besides the main pool there are a couple of negative edge pools alongside the second floor rooms and we really enjoyed the jacuzzi which is hidden behind tall trees and has beds all around it to relax on. The property itself was very well kept and the landscaping is stunning. The property is set back from the beach a little further but you take a golf cart ride two minutes down the road to Marival Resort and enjoy the separate beach club just for Residences guests. The food there is yummy and it was so nice to have beach side drink service! We will definitely be coming back here!

Room Tip: My first choice would be the penthouse with the rooftop pool, if not then get a room higher up for great ocean views or second floor for an infinity pool right outside your patio door.
  • Stayed: June 2014, traveled as a couple
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Thank azparkerfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2014

If you want luxury at a great price then this is it!! Best food, amazing interiors, staff is unbelievable!! Absolutely the best place I have ever stayed at hands down. We typically don't go back to the same place more than once so we can experience more that the world has out there but this place we are in our second year there and going back for a 3rd. You will never have such amazing food....ever!! All inclusive is the way to go and for the price including air, hotel and food it really is worth every penny!!

Room Tip: They are all good and the same so don't have to worry about that.
  • Stayed: June 2014, traveled with friends
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1  Thank Kelly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

We had a wonderful time relaxing at the pool side and at the restaurants of this beautiful resort. It's large enough to feel a bit anonymous, but still small enough to enjoy the hospitality of the waiters and concierges. Our small kids had a great time, as they too prefer a smaller resort over the massive 1000+ Marival sister resort. Beautiful spacious and luxurious rooms, delicious healthy meals at the all-inclusive restaurants, and superb drinks and prompt bar service. Visitors should know the residences are not beach front, but the beach is only a 10min walk away.

  • Stayed: May 2014, traveled with family
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Thank A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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