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“Relaxing resort with very good food”

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Marival Residences Luxury Resort Nuevo Vallarta
Ranked #2 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
GreenLeadersGold level
Eagan, Minnesota
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Relaxing resort with very good food”
4 of 5 bubbles Reviewed June 19, 2014

Stayed a week in the penthouse 2 bedroom in June.

Family of 4 (2 adults, 9 year old, 6 year old).

Reception: As we first got to the resort, as is customary now with a lot of smaller resorts, they take you to a sitting area where someone checks you in. The lady who checked us in wasn't the friendliest of people, but she was decent enough. We had a package that included the "family reward" which entitled us to 1 extra tour, but she had no information about that and told us we would probably have to check with the concierge. Ofcourse, that made no sense, but we figured we'll try the concierge later. After talking to the concierge, and showing them our itinerary, we finally got our extra tour...not something you really want to sit down and deal with on vacation, but the concierge people were very courteous.

Staff: Overall, the staff is very attentive, but I'd say it's 4 star...there were a few times where they would forget things that we asked for, but all in all, it was in par with what the hotel package was worth. We probably were spoiled by establishments in South East Asia (Thailand in particular), where service is extraordinary. Housekeeping did a decent job of keeping things in order, but there were days when dead bugs weren't vacuumed up, even though they had been lying on the floor since the night before.

Food: We tried food at all 3 establishments, and it is very good for being an all-inclusive resort. There's a dress-code (casual elegant) at the restaurants, so you may want to bring something decent...my wife was refused entry (in a polite manner, of course) into Omaggio because her shorts were a little short, but when we sat down after my wife went to change, we noticed a few ladies who were wearing similarly short shorts....but hey, we're on vacation, we weren't gonna' make a fuss about it.

Room: Very nice room, air conditioning throughout so no worries about getting too hot. The water pressue in the room was a little weak, but good enough. We did have one night where we had a big storm and we had a leak in our master bedroom. We told the front desk about it (just to let them know), and they quickly jumped into action offering us to switch rooms if we wanted to. But, we didn't feel like packing all our stuff and moving to a different room so we told them that we're just going to stick with our leaky room. Carlos, the chief concierge, sent us an apology letter, plate of cheese and red wine...which was a very nice gesture, but in an all-inclusive resort, sending us things that were already part of he package didn't have quite the same effect....a free massage or tour would've been nice.

Pool area
Very nice feel to the pool area with enough chairs/cabannas for everyone...although they probably could use a few more umbrellas. The staff that cater to your needs at the pool were probably the best at the resort...very courteous and always making sure we had what we needed. Some waiters and staff tried to avoid eye contact with the guests, maybe because they were busy, but the pool staff always made sure to find you in the pool to see if you needed anything from he bar...kudos to them.

Marival Resort
The resort was filled with young soccer kids during the week, so we didn't spend too much time at the sister property, but the beach there is decent. The water isn't pretty, and there's a ton of seaweed in the water. But for the kids to play and body surf, it's good. The service at the VIP area is very good, and you won't need to always be trying to track down your waiter..they'll always check to see if your drinks are filled.

Tours
The Catamaran tour offered through Marival was very good, run by Vallarta Adventures. Only a 10 minute cab ride away (USD$5 taxi ride), and you spend the day on a catamaran with a very engaging group of enthusiastic guides. We snorkeled, went to a waterfall, and spent some time at the beach in Yulepa. No deviations to any "gift" shops so it was all fun and relaxation.

The city tour offered through Marival was a bit bland, as most of the tour is about shopping. You stop at a flea market to shop....a silver store to shop....a tequila maker to shop. One shopping stop in one of these tours is always to be expected..but 3 seemed a bit much. The restaurant they took us to was also very mediocre. Food wasn't all that great, and the place didn't have enough fans to keep the flies away...you had to eat with one hand and swat flies with the other. Not the best experience.

Overall, I'd still say the Marival Residence and World Spa is a very nice choice if you're going to Nuevo Vallarta...it's not the typical big over-crowded all-inclusive place, and the food is very good. It got kind of louder with Texas week which brought a whole different crowd into the resort, but before they came, it was a very quiet and relaxing resort that has good food and service to keep you pampered throughout your stay.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KGUGDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (624)
Date | Rating
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English first
The Woodlands, Texas
1 review
5 of 5 bubbles Reviewed June 16, 2014

This property has the best service I have ever experienced. Phenomenal property with the best of the best staff. I recommend strongly you take the Catamaran Excursion. It has great snorkeling, visit a beach with blue waters (as opposed to the waters at near the hotel) and just a good time. The weather was the bummer. It was hot as can be (traveled in June). I recommend you travel Oct-April. The Food is also the best of the best.

Room Tip: Bring plenty tip money as the staff is worth it. I was skeptical about an all inclusive, but the foo...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DatrenW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Texas
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 16, 2014

Simply amazing all-inclusive resort! Great Texas music and great friends! Looking forward to next year.

Our package came with a massage for 2 -- simply fantastic and set the stage for the rest of the week.

Additionally, had an option for an excursion -- we chose the sea lion based on others comments -- it was simply fantastic.

Rooms were clean -- spacious and nicely decorated. The 1 BR had 2 bathrooms with showers.

Negative -- bed was hard as a brick (found out the morning that we left that we could have requested a mattress topper) and only had showers in the baths.

Positives -- everything else! Felt like royalty!

Can't wait to go back and take the kids! Excellent security as well!

Room Tip: Ask for a mattress topper!
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GTAggie93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarivalResorts, Marketing & Social Media at Marival Residences Luxury Resort Nuevo Vallarta, responded to this review, February 18, 2015
Dear Traveler,

Thank you very much for taking the time to share your experience with us. We are pleased to know that our spa treatments were fantastic for you. Our mission is to exceed the expectations of our guests and it is great to know we did it. We're happy also to read that all our personnel pampered you with excellent service and attention.
Thanks for highly recommend us. We'll be looking forward to have you here, at your home in paradise.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed June 12, 2014

Lots of excellent reviews already. Will try and keep this short. Went with wife, 2 year old, 8 month old and my mom (grandma). Only 6 floors to the resort -- we chose "pool view" which meant 2nd floor. Ocean view would put you on the higher floors. Stroller friendly with elevator.

Relatively small resort so great for those who like their privacy. Three a la carte restaurants ONLY. No buffet. No reservations necessary. Found that we did not have to wait for a table during any meal. Room service is available with an automatic 10% service charge (we also noticed that the prices in the room service menu was slightly higher than in the restaurants -- but if you're staying at this resort, you won't care). Food was better than I expected. Being from Canada, I enjoyed the Mexican dishes that I wouldn't necessary find here. Just a heads up -- after every meal at the a la carte, you will get a tab with a theoretical amount that you ate and then there'll be a spot for tipping. I have to admit, it made for many awkward moments as I'm used to tipping but having paid for the all-inclusive package, I was informed (after double-checking with the concierge) that our all-inclusive rate included tipping. We did end up tipping sometimes if we felt we had exceptional service but most of the time, we did not tip. Don't feel like tipping is mandatory, because it's not.

If you want to save a little bit of money, bring your own detergent because there is an ensuite washer and dryer. You can always purchase a pack of detergent in the hotel lobby shop for about $3 USD.

No beach on the premise but quick shuttle ride to a sister resort to use a reserved private portion of the beach. Beach service was nice. Kids had a good time building sand-castles. If you don't want to go to the beach, there's a walk-in swimming pool in the resort which my 2 year old enjoyed. Playground was a little lame but still occupied by 2 year old for 5-10 minutes.

Overall, very nice trip. We will probably explore other resorts but I would have no qualms coming back.

Stayed June 2014, traveled with family
Helpful?
Thank pacmanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarivalResorts, Marketing & Social Media at Marival Residences Luxury Resort Nuevo Vallarta, responded to this review, February 18, 2015
Dear Traveler,

Thank you very much for taking the time to share your experience with us. We are pleased to know that our variety of food and drinks was granted as high quality, and that you enjoyed a relaxing atmosphere during your stay. Our mission is to exceed the expectations of our guests and it is great to know we did it. We're happy also to read that all our personnel pampered you with excellent service and attention.
Thanks for highly recommend us. We'll be looking forward to have you here, at your home in paradise.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 3, 2014

I will start with the negative about Air Transat/Transat Holidays.... see below re: property.

My husband and I booked a vacation in Mexico with Transat Holidays. We were advised that the carrier was Enerjet and we needed to deal with them for seat selection etc. We packed as per Enerjet baggage allowance (2 extra items per kid including stroller, car seat, travel crib). My husband and I each had a suitcase, and for the kids, we had two small strollers and a travel crib. When we checked in at the airport, the staff advised us that we would be subject to the air transat baggage allowance, which is similar. It allows two extra items per child, but lists a stroller and car seat, and a crib is not listed. We did not use the maximum four items and our crib most certainly weighed less than and was smaller than the two car seats that the transat baggage allowance stipulated. However, the agents enforced the letter of the policy, and would not allow us to substitute the crib for two car seats. Therefore it was charged as extra baggage weight, which we were not expecting. And at the astronomical rate of $15 per kilogram!! We had requested cribs in the notes with our booking, but as you know, these cannot be guaranteed. And we tried to contact the resort all week prior to our departure and they either did not answer or did not return calls when we left messages. We have two 18 month olds and could not risk not having a crib for one of them. So we ended up paying $150 to bring our second crib with us!!

Funny enough, on the way home, no one batted an eye at the crib and we did not have to pay anything extra!!!

Marival Residences was beautiful and quiet and not crowded, much nicer than Marival Suites down the road. Although the Marival Residences is not right on the beach, you can access the VIP section of the beach at Marival Suites within 5 minutes on a shuttle that is available 24 hours. The staff and food and service were lovely. The pools were beautiful and well-kept. There is a kids pool, which was really nice and low key - no extra slides or waterfalls, good for our 19 month olds. Great if you want to relax, not great if you want to party, although again, you can shuttle over to Marival Suites if you want to party there. Would definitely go back to the property, but not with Transat.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ML77710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarivalResorts, Marketing & Social Media at Marival Residences Luxury Resort Nuevo Vallarta, responded to this review, February 18, 2015
Dear Traveler,

Thank you for writing such a positive review on our website; it really energizes the team when we read comments such as yours.
We're very sorry for the inconvenience you had with your travel agency.
Looking forward to have you back in the near future. Thanks for highly recommend us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockford, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 3, 2014

This was my first time leaving the US and I am so thankful that I got to spend it at the Marival Residences & World Spa! I went with a friend who is a travel agent and she told me that I am totally spoiled now. If I am, I want to be spoiled everyday! I want to live at the resort!
Our stay was fabulous. We had a top floor penthouse with a beautiful ocean view (wonderful sunsets) and our own plunge pool. Our suite was huge and so clean.
The pool area was wonderful and so relaxing and at times it seemed like we were the only ones in the pool!
Food and drinks were so good, the menus different at all 3 restaurants and breakfast at INSU was delicious.
A person could definitely get used to being pampered by the the incredible service and by a staff that does whatever they can to make your vacation experience the best ever.
I loved our time there, can't wait to go back and would totally recommend the resort to anyone and everyone!

Room Tip: If you can, stay in a penthouse! Just Heaven!
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dyan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarivalResorts, Marketing & Social Media at Marival Residences Luxury Resort Nuevo Vallarta, responded to this review, February 18, 2015
Dear Traveler,

Thank you very much for taking the time to share your experience with us. We are pleased to know that our variety of food and drinks was granted as high quality, and that you enjoyed a relaxing and luxury atmosphere during your stay. Our mission is to exceed the expectations of our guests and it is great to know we did it. We're happy also to read that all our personnel pampered you with excellent service and attention.
Thanks for highly recommend us. We'll be looking forward to have you here, at your home in paradise.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redmond, Oregon
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 1, 2014

My family and I mostly highly recommend the Marival Residences and World Spa. The facilities and food are luxury class. What sets the Marival about any other is the quality, friendliness and attentiveness of the staff. We felt as we were among friends who were truly eager to ensure we had a most excellent experience. They expressed a genuine interest in us and they responded in kind to our interest in them as people. We would most like to single out Fernando. His service in the Omaggio went far beyond simply making it the best of all our many vacations. We were treated as if honored quests in his home. ... Also earning special compliments for outstanding service and friendliness are Jacky, Vanesa and Fabian at the Beach Club. Miriam,hostess at the Resort's Casa Bella, is a delight. She brightened our day.

Thank you Marival. We are much are looking forward to our next vacation and the delightful, genuinely kind people of the resort and residences.

Room Tip: Stay above the 3rd floor if you wish an ocean view or on the first floor in the main tower for direc...
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Indy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarivalResorts, Marketing & Social Media at Marival Residences Luxury Resort Nuevo Vallarta, responded to this review, February 18, 2015
Dear Traveler,

Thank you very much for taking the time to share your experience with us. We are pleased to know that our variety of food and drinks was granted as high quality, and that you enjoyed a relaxing and luxury atmosphere during your stay. Our mission is to exceed the expectations of our guests and it is great to know we did it. We're happy also to read that all our personnel pampered you with excellent service and attention. Thanks for remember their names, for sure they consider you family.
Thanks for highly recommend us. We'll be looking forward to have you here, at your home in paradise.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marival Residences Luxury Resort Nuevo Vallarta

Property: Marival Residences Luxury Resort Nuevo Vallarta
Address: Av. Paseo Cocoteros | Lote 53 Villa 8 11, Nuevo Vallarta 63732, Mexico (Formerly Marival Residences & World Spa)
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Nuevo Vallarta
#2 On the Beach Hotel in Nuevo Vallarta
#2 Luxury Hotel in Nuevo Vallarta
#2 Top resorts Hotel in Nuevo Vallarta
#2 Romantic Hotel in Nuevo Vallarta
#3 Business Hotel in Nuevo Vallarta
#4 Family Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Marival Residences Luxury Resort Nuevo Vallarta 4.5*
Number of rooms: 162
Official Description (provided by the hotel):
Something Different, Something Better! Beyond rooms or suites… the only luxury all-inclusive resort featuring modern Residences and Villas- so spacious from 1400 to 3940 sq ft! TripAdvisor Awards in Best Luxury, Best Family and Excellence. Award winning chefs offer a la carte international gourmet dining. Guests enjoy free tours, unlimited golf, VIP full service beach club and 5 star service, plus exchange privileges at sister hotel Marival Resort and Suites. Experience Melange World Spa with unique treatment rooms from 9 countries around the world. Special Kids and Teens programs too. Spacious all-inclusive Residences for couples and families are in the perfect locations. Demi-Pool Residences feature a “walk out” full service garden patio and secluded infinity pool. Ocean View Residences surround you with breathtaking views of the Pacific from sunrise to sunset. Rooftop Penthouses have private rooftop plunge pool and sundeck. For couples- renew your vows or get married for FREE with our FREE Wedding package! For families- the ultimate all-inclusive Family Emotion program with over 10 included extras customized just for your family! High-end Residences, indulgent services…nothing compares! Marival Residences Luxury Resort® is a 4 Diamond Award winner. A World Apart in a Class by Itself! ... more   less 
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Also Known As:
Marival Vallarta
Marival Club
Grand Marival Nuevo Vallarta
Marival Nuevo Vallarta
Grand Marival Mexico
Nuevo Vallarta Marival
Marival Grand Club Suites Nuevo Vallarta
Marival Grand Hotel
Marival Vacation Club
Club Marival Mexico

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