Just wanted your staff to know about the great trip we had to the Hard Rock, Vallarta. We (4 Canadian women...sort of mature:) visited Feb14-21st, 2014, this was our first Hard Rock experience and we have visited this property 15 times, when it was the Sierra and Palace. No issues at all with security, we felt very safe. Location is awesome and the service from the Hard Rock is difficult to beat! Whoever is training your staff to be professional and service-oriented is doing a great job, so keep it up!
We ate most nights at Ciao, it was casual, on the ocean and Norma and her staff were wonderful.
Alejandro Malanco, Manager on Duty, exceeded our expectations for service, helping organize my surprise birthday party.....Lucky for me, I have another birthday next year and my friends plan to spend it at the Hard Rock! Only suggestions, the lawn chairs to lie flat would be really nice and wine selection could include a few better wines.
Will definitely recommend Hard Rock Vallarta! Saving my money for the Rock Star Suite.
- Official Description (provided by the hotel):
- Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more less
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- Also Known As:
- Vallarta Palace Hotel Nuevo Vallarta
- Vallarta Palace Nuevo