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“Hard Rock Rocked it!” 5 of 5 bubbles
Review of Hard Rock Hotel Vallarta

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Hard Rock Hotel Vallarta
Ranked #6 of 27 Hotels in Nuevo Vallarta
GreenLeadersPlatinum level
Nuevo Vallarta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Hard Rock Rocked it!”
5 of 5 bubbles Reviewed February 14, 2014

Every aspect of my trip to the Hard Rock Vallarta truly exceeded expectations. The staff was friendly, sincere, and attentive, the facilities were clean, inviting, and comfortable, and food was outstanding. This was my first solo vacation and they Hard Rock staff and property ensured it was everything I wanted and more. Thank you so much!

  • Stayed February 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Émanuelle L, Customer Care Manager at Hard Rock Hotel Vallarta, responded to this review, February 17, 2014
Hello David G,
Rock and Roll! Thank you very much for such an amazing review. Your comments are much appreciated. We are happy to see that we have surpassed your expectations as our goal is your satisfaction. The staff sends their regards hoping to have you back soon as it has been a true pleasure having you with us!
Love all, serve all.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,922 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (791)
Date | Rating
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English first
Puerto Vallarta, Mexico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 14, 2014

We usually go to the Hard Rock in Punta Cana (Love it!). The Hard Rock Puerto Vallarta is fantastic! We have never had such good weather anywhere!! The service was outstanding especially at the pool (Rosey was very good to us)!!! The food was Great and there was so much to do! Beautiful facility and very we'll maintained. I have nothing bad to say, we had a Blast! Met some wonderful people! Everyone super friendly!

  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cheri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Émanuelle L, Customer Care Manager at Hard Rock Hotel Vallarta, responded to this review, February 17, 2014
Dear Cheri S,
Thank you very much for such a great review. We appreciate your comments and it has been a true pleasure having you with us! We are so happy and proud to see that our efforts are appreciated as we are working tirelessly on a daily basis to meet our high standards in quality and reach with the epic service that sets us apart. We would love to have you back soon for another amazing experience together. The stage will be ready for our next gig!
Love all, serve all.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nuevo Vallarta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 12, 2014

We stayed at the Hard Rock for our honeymoon using an all inclusive deal from groupon. Let us say it was an amazing experience. Every restaurant had a amazingly delicious food and every staff member was friendly. We got the honeymoon treatment with champagne in our room when we arrived, strawberries, breakfast in bed, romantic dinner, couples massage. We also had "credits" to use for activities and we went on tours and zip lining. The rooms were very clean and housekeeping service came 2x a day. The rooms seem to have thin walls because we could hear our neighbor like they were in the room with us but it didn't ruin our experience. The pools are very clean, every morning we saw them cleaning the pools from our balcony.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
2 Thank Kaimana Leena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Care Manager at Hard Rock Hotel Vallarta, responded to this review, February 14, 2014
Hello Kaimana Leena B!
Rock and Roll!!! Thank you very much for sharing your experience with us. We truly appreciate that you gave us the opportunity to share such a special occasion. It makes us feel really happy to see that we have surpassed your expectations. It has been a pleasure having you with us and we hope to see you soon and make an amazing memory once again!
Love all, serve all.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nuevo Vallarta
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 12, 2014

Great place to visit in the winter because the weather is so predictable - sunny and warm. The beach is top-notch. Hotel is smaller than other resorts in the group, but more than adequate. Hotel staff extremely attentive. Entertainment staff terrific. We felt very safe walking around the Nuevo Vallarta area.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
2 Thank PaulAndy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Care Manager at Hard Rock Hotel Vallarta, responded to this review, February 14, 2014
Hello PaulAndy2014!
Your comments are much appreciated, we are grateful to see that you have enjoyed your stay at our resort! We are inspired to keep working tirelessly on a daily basis to maintain our high standards in quality as it is our epic service that sets us apart. The band is always eager to treat you like a rock star and make you experience the best moments. We hope to have you back soon and keep rocking together!
Love all, serve all.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spicer, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 11, 2014

I can't wait to see more Hard Rock Hotels after the week we spent in Nuevo Vallarta Hard Rock! The whole family had a blast thanks to the beautiful country, hotel and friendly staff. We had a group of 12 (age 7 to 60) on this trip and everyone had a great time. A big thanks to the wonderful staff!

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ilovemexico2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Care Manager at Hard Rock Hotel Vallarta, responded to this review, February 12, 2014
Dear ilovemexico2014,
Thank you very much for sharing your experience with us. Your comments are much appreciated. We are happy to see that you enjoyed your stay at our resort. We hope to have you back soon. The band will be waiting for you!
Love all, serve all.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nuevo Vallarta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 10, 2014

When we only go on a family vacation once a year...it has to be top notch. From the minute we checked in and met Roberto, I knew we would be well taken care of here. He made us feel so welcome!! The hotel is small enough that we felt we had the chance to get to know it well by day 2. The pool entertainment staff are tireless, especially Isiah, and Rosie will keep you well stocked with drinks!!
The location on the beach is phenomenal...great for walking. The resort credit is a great incentive to go out and try some off resort activities. We did zip lining and the Sunset cruise ( no sunset that night....but awesome whale watching!! ). Between the great resort, amazing weather, cool offsite stuff and topped off with the second to none staff....cant wait to go back again next year.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
2 Thank Helene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Care Manager at Hard Rock Hotel Vallarta, responded to this review, February 11, 2014
Dear Helene G,
Thank you very much for sharing your experience with us. It is our pleasure to see your satisfaction. It is comments and reviews like yours that keep us inspired to continue pursuing our high standards in quality and service. We are confident that our band is always willing to go the extra mile to treat like a Rock Star. We are so excited to receive again in your next vacation. Your band will be waiting for the next gig!
Love all, serve all.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edmonton
Level Contributor
117 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed February 9, 2014

Without a doubt the best overall All Inclusive we have stayed at in 25 years. All the staff in all departments seemed to have the customer needs top of mind at all times. Everyone was very friendly and eager to please. The food was equal or better than any All Incl we have been to. No need to reserve deck chairs, there were plenty. Drinks were top shelf. Rooms were spotlessly clean. We really enjoyed the poolside pizza as well as the burgers. Although they don't have mushroom burgers on the menu, you can get mushrooms from the Pizza stand and take them over to the burger station and they will do it up right. What was very refreshing about Hard Rock, is that they never 'expected tips' nor were they pushy with time share/vacation membership...nice change. Good choice for couples or young families. Quite quiet in the evenings. If you go this time of year, take in sunset cruise, good chance to see whales......Awesome!

Room Tip: Try to get a room facing directly toward beach and a higher floor. Balconies are all a bit small but...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank brookdj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Care Manager at Hard Rock Hotel Vallarta, responded to this review, February 10, 2014
Dear brookdj1,
Rock on! Thank you very much for such a great review. We truly appreciate your comments. It is such vibe that inspires us to continue working diligently to reach our high standards in quality and service. We hope to have you back soon. We will have the stage ready to Rock together!
Love all, serve all.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Vallarta

Property: Hard Rock Hotel Vallarta
Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#6 On the Beach Hotel in Nuevo Vallarta
#6 Spa Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Official Description (provided by the hotel):
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo

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