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“Great place to vacation” 4 of 5 bubbles
Review of Hard Rock Hotel Vallarta

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Hard Rock Hotel Vallarta
Ranked #6 of 27 Hotels in Nuevo Vallarta
GreenLeadersPlatinum level
Canada
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great place to vacation”
4 of 5 bubbles Reviewed December 17, 2013

Comfortable room, Resort and ammenities as advertised. Requested a quiet room and received it. Only complaint is, didn't get the king size bed I thought I reserved. Music around main pool is loud so don't sit there if you don't enjoy loud rock music. Visited during low season prior to Christmas, lots of empty chairs Around the pools nad on beach

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Lori H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, December 24, 2013
Hello Lori H, than k you for the short & sweet review. We are pleased to hear that you had a quiet and relaxing stay at your room; we apologize we did not have the bed type you wanted at your check in, however we are happy that this did not affect your overall vacation and you had a blast! We look forward to welcome you again soon to give you tHe best rock n´ roll vacation ever!
Keep on rocking!
ALL IS ONE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,908 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (790)
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English first
Edmonton, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 17, 2013

I was lucky enough to spend 3 weeks there and was never disapointed with the service and the staff.Some people would get tired with the same restaurants but it was a new and great experience every meal!
Everybody is like one big family in where everybody enjoys their job.From the bellhops to the cleaning staff I would like to say a big thank you!
We have been coming to the same hotel for 6 years and will continue to. The butlers Aturo and Juan were great! Great experience.
Service at the pool was exceptional, good job to Juan,Rosy,Dianne,Martin and can't forget Ezmeralda.
Everybody at the lobby Oscar,Alfredo and Miguel a big thank you to you! I also want to thank Felix Valentin,Roberto Ciao for arranging special dinners! Also want to say thank you to Mario for the strawberrys! Eduardo you are a charm for making Mayan coffee! Also want to say thank you to Ezequiel Lepe. The chefs dinner is great with the food and music!Good ideas!
See you guys in March for another 10 days!

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Chloey1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, December 24, 2013
Dear Chloey1962, we appreciate your awesome review; Thank you very much for sharing your fabulous experience with us, and for taking the time to mention so many of our staff members, we will let each of them know that they rocked your world! Were so happy to know that you will be back in March, we can’t wait for you to come back and make you feel at home, roll out the red carpet, give you the royal treatment and spoil you rotten!
This can only happen here at your favorite stage: Hard Rock Hotel Vallarta
ALL IS ONE
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Nuevo Vallarta
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 17, 2013

Excellent resort. Service, staff and accommodations all excellent. We had our own butlers, Juan and Arturo, who did everything they could to make our stay perfect. Also the entertainment staff, Oliver, Isiah and Karla. Food is excellent as well. Weqather was perfrect.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Ronald L. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, December 24, 2013
Hello Ronald L. S, thanks for sharing your comments about your stay, we appreciate your kind comments about Oliver, Juan, Arturo, Isaiah and Karla, we will let them know they rocked your world! We hope you come back soon to make of your next visit a rock n´ roll fantasy vacation!
SAVE THE PLANET
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
st louis
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed December 15, 2013

We have been Palace members since 2005 and joined Legendary in 2012. We love Puerto Vallarta for the weather and whale watching. Hard Rock Vallarta has always been one of our favorite destinations. It is 270 rooms and big, but not too big. Everything is close. This was our 4th visit. We had a presidential suite which was nothing short of amazing with it's gorgeous vast view of the ocean and spectacular sunsets. The food was excellent in all of the restaurants and gave a great variety. You can also eat quite healthy at HR with their many fresh fruits, vegetables and fish. The service could not be beat. With our membership we experienced a new program - the butler service. Wow... Juan and Arturo anticipated and met our every need, managed spa appointments, made sure we had lounge chairs/cabanas reservedand arranged for special dinners - one dinner in our room made just for us! Jaw-dropping delicous and impeccable service. Juan and Arturo's personal warmth and genuine love of their job made this a fabulous week. DO NOT MISS THIS!!

Room Tip: Ask for a room on an upper floor for a beautiful view of the ocean, Puerto Vallarta hills and amazin...
See more room tips
  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank StLouisGourmetgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, December 24, 2013
Dear StLouisGourmetgirl, thank you very much for such a sweet review; we are pleased to hear that you loved the butler service, and that Arturo and Juan rocked your world; it is very encouraging to learn that our valued members appreciate the little details that our staff do to make every moment of your vacations an unforgettable rock n´ roll memory! You are a true Rock star!!
We look forward to your next visit to give you the royal treatment here at your favorite stage: Hard Rock Hotel Vallarta.
TAKE TIME TO BE KIND.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed December 15, 2013

We first visited this resort in 2012, and enjoyed it so much we just had to return in 2013.

Once again, the Staff made us feel welcome and went out of their way to please. The entire resort was clean and well maintained, the rooms were up-to-date, and the beds were very comfortable (firm but not too hard). Mini-bars were re-stocked daily, and the evening turn-down service was a nice touch.

The food quality and service at Hard Rock Vallarta is still the best we have seen at any all-inclusive resort. We particularly enjoyed the CIAO restaurant, where Francisco-Luis (AKA "PeeWee") and Alejandro gave us excellent service; and enough friendly, humerous banter to keep us coming back for more. Adrian and Guadalupe (Lupe) gave us equally enjoyable dining fun at the ZEN restaurant on several occasions. Every morning, we had wonderful breakfasts at The Market where Alejandro (from CIAO) and Guadalupe (from ZEN) continued to meet our every need. Like most of the Staff at Hard Rock Vallarta, these two put in a very long day, and they do it all with a smile and good humour. Lupe is in his 22 year of service at the resort.

During the 10 days we were there, there was hardly a cloud in the sky, and our beverage server, Diane, was truly amazing. Given the amount of time we spent at the north pool, Diane was the employee we had the most contact with during our stay. Not only did she provide peerless beverage service, she also took the time to get to know us, and to tell us a little bit about herself. She willingly answered all our questions about Mexico, Puerto Vallarta, and the neighborhood around the resort. Diane is truly a "good-will ambassador" for Hard Rock Vallarta, and is our nominee for "employee of the Month".

On the 2 or 3 days when Diane was off (or working another area), her co-worker Rosy looked after our poolside beverage needs. She, too, was very attentive and outgoing, and really helped to make those days enjoyable.

During each of our visits we have asked for a room on the ground floor in the north wing, so that we can enjoy evenings on the walk-out patio. This location is below the level of the main Sun Bar, and is far enough away that there is no noise during the evening hours. The rooms in this area all have full concrete walls and ceilings, and most days we had no noise; even from the hallway.

BUT . . . . our room had a doorway to the adjacent room, and we were surpised at how much noise came through the locked door when the adjacent room was occupied. Voices, TV and even the opening and closing of drawers came through loud and clear. I would suggest that Hotel Management place some sound-absorbing material in the void between the two locked doors when the rooms are not being used as a suite. An old mattress would probably work well, if it was cut to fit snuggly.

ALSO . . . while the US $1,500 resort credit (US $2,000 for 10 days) is a nice touch, you have to go through the Legendary and/or RCI membership Sales Staff to activate them. During our first visit in 2012 we attended the 3 hour presentation, and they were very gracious when we decided not to buy a membership (we already have one at another RCI resort; been there ... done that !). This year we were invited to attend a 90 minute "Update", which we politely declined. This, too, was graciously accepted, and there were no follow-up phone calls, etc.

We will certainly recommend Hard Rock Vallarta to our friends and family, and I am sure that we will visit again.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PappaToopy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, December 24, 2013
Hello PappaToopy, thank you for sharing your experience with us and for mentioning the great service the staff give you during your stay, indeed they are the ones that make the magic with every smile and great service characteristic to our Mexican people and especially at our resort.
We love to hear when our rockers have a blast and live the ultimate rock star experience! We look forward to your next vacations so we can continue giving you the royal treatment we deliver to all of our rockers here at the Hard Rock Hotel Vallarta.
Strum that air guitar!
ALL IS ONE
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A TripAdvisor Member
5 of 5 bubbles Reviewed December 12, 2013

We had a ball. It is smaller than resorts we usually attend (Punta Cana and Aventura) but just as nice. The staff is AWESOME. The food was good. Don't miss dining at night at Frieda. So romantic. Take the Rhythm excursion! The place is spotless. We recommend it. It is so close to a church, casino, pharmacy, marina. The romantic dinner on the beach was great.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, December 14, 2013
Thank you very much for the short and sweet review, we appreciate your comments, we are thrilled to hear that you had a blast at our resort! We look forward to your next visit here to your favorite spot in Vallarta, Hard Rock Hotel Vallarta.
Hang with the band!
SAVE THE PLANET
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
101 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed December 12, 2013

We went to the hotel 5 times prior to being a Hard Rock. This was one of our favorite places and hotels. Have nothing negative to say about this hotel. Rooms, pool, beach, food and bars was excellent..We have friends that have been there since it has changed to Hard Rock and still enjoy its excellence.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karantz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, December 14, 2013
Dear Karantz, Thank you for sharing your thoughts about our resort, we appreciate your comments and we are happy you lived the rock star experience only here at your favorite stage Hard Rock Hotel Vallarta. Live large!
ALL IS ONE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Vallarta

Property: Hard Rock Hotel Vallarta
Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#6 On the Beach Hotel in Nuevo Vallarta
#6 Spa Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Official Description (provided by the hotel):
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with HotelsforEveryone, Despegar.com, Hotels.com, Booking.com, BookIt.com, Expedia and Jetsetter so you can book your Hard Rock Hotel Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo

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