We spent 7 days here with another couple. The grounds are very nice and the service was great for the most part.
The main problem we all had, was that the food was horrible overall. Its remniscent of a $6 Vegas buffet where you really need to search to find something pallatable. After two days we had tried every restaurant and decided we were only going to get decent food by going outside of the resort. We ended up spending over $500 eating out, which we normally dont have to spend when we go all-inclusive. The beef and brocolli at Zen was probably one if the worst things i have ever tasted and i have eaten alot of cheap microwaved asian dinners. I was surprised that the staff was not the least bit surprised that none of the meals we ordered had only been sampled.
We were given $1500 towards activities, spa and tours. This worked out great as we enjoyed all of these amenities. The only problem we had was dealing with the activities desk personelle. They were a bit unfriendly and stand-offish.
The bars were all staffed great and we had EXCELLENT service at all of the bars. There was a group from Jose Cuervo that came so all the bars were stocked with top-shelf liquor. This made our trip better but i think it was the exception and not a very common occurance.
If you are taking a vacation from your kids this is definately NOT the place to go. There were lots of children everywhere and even stayed in the Sun Bar playing pool until well after midnight. Very strange and not relaxing.
The front desk personelle were GREAT. Very friendly and accomodating.
Rooms were very nice as well as clean.
Overall i dont think i would return to this property unless the food was substantially changed.
We have stayed in a few all-inclusive resorts in the past in the same price range and the food was far superior.
- Official Description (provided by the hotel):
- Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more less
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- Also Known As:
- Vallarta Palace Hotel Nuevo Vallarta
- Vallarta Palace Nuevo